Booked hotel only thru OTB. Flights cancelled due to covid. No facility to change hotel dates on OTB website; no response to email. Hotel were accommodating but said I needed to go through broker. Had to cancel at cost of £60. You've lost a customer OTB.
Hi Dave. I'm sorry to hear this. As your booking wouldn't of been part of a flight inclusive package, normal booking conditions would've applied. I do apologise for any inconvenience caused. - Wendy
Hi Dave. I'm sorry to hear this. As your booking wouldn't of been part of a flight inclusive package, normal booking conditions would've applied. I do apologise for any inconvenience caused. - Wendy