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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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A $7.50 down load fee? I dont under stand this it saves them time and money and then they charge the customers to print ticket at home with there ink and paper what a rip off not to mention a $6 plus handeling fee on each ticket just what did the seller handle looks to me the computer did all the work never will I buy here again what ever happened to a face value ticket? I should get a discount for saving them the time and money of sending me an actual ticket.
I WILL NEVER, EVER ORDER FROM THEM AGAIN. I PAID 250.00 FOR 100.00 WORTH OF TICKETS. ALSO HAVE NO IDEA WHERE OUR SEATS ARE.
I was very pleased when I called the number on website for a question about my ticket purchase and the rep Christina politely and graciously offered me a discount for purchasing them over the phone. It was fast and easy and I got a better price than from another website. Thank you!
Great experience! Super easy from start to finish, it took less than ten minutes to select, purchase, receive and print the ticket. Thank you
I will consider using in future.and my opinion as of considering to recommend to friends and family is dwendeling because of all the aftermath. Making me write a paragraph is too much.
Price of tickets are great when bought early but the handling fees per ticket is rediculous especially when it is purchased in the same transaction. Id like to know what the handling fees consist of exactly.
The $7.50 price to download my tickets was a rip off! There wasn't any other option, so I had to pay it.
It was convenient to book, but the service fees were excessive - $144 on tickets that cost $450! I cannot justify using the site again knowing about the fees.
I was disappointed when I was offered $20 off and wasn't able to use it because I had to spend over $200 BEFORE fees. Fees are high as it is and my tickets were $179 before fees and $239 after. Not happy. Will use TicketMaster next time.
I wish i could see the view from our tickets, as well as from other seating options, in case friends want to join us
Very good way to book tickets, also for us that will visit L. A. for holiday.
Too expensive the service charge (50% of the total cost of ticket)
The convenience is thete, however, better to go to the venue, as I did, online said open at 10, place was closed. You don't have to pay ridiculous fees then... will never order this way again! Csr was nice though..
The rep seemed very helpful in selecting my ticket and hope the seat
Works out well for me. Until I actually get the ticket and see where it is,
Then I can give a fuller review.
It was easy to book and the seating choices were clear. However I was surprised at the high service charge. E-Delivery worked well and confirmation was quick.
I'm not the only one that thinks a $24 service charge on each ticket is robbery. Unless I get a very good explanation for why that is necessary, I will do my absolute best to avoid purchasing tickets this way again. Gross!
$40.00 over original cost plus an extra $38. Something service fee plus email fee... that's what happens when you're old and don't know what you're doing... no one to blame but myself
Good fast service, and somewhat confusing to print tickets.
Overall OK! Will use this service again to obtain other tickets for other events!
I rec'd my order delivered to my phone quickly and downloaded to my phone immediately. I look forward to using the tix without having to worry about losing them in advance of the show!
The booking process itself was straightforward, but its not until the end, when youve completed the entire form and payment details that they inform you theres a $20.00 service charge fee per ticket!
Not only is the fee outrageous, but at the very least they should inform you of the fee upfront.
OnlineCityTickets even though tickets were overly priced! Hope I don't have the same experience as the other reviewers are writing about in having difficulty getting our tickets..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members