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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Unless you want to pay an exorbitant price for your ticket, don't buy from here. My order total was $142 before the delivery fee and service fee. Delivery fee was $6.95 for email which was weird but I let it slide. The service fee, however, was $21.66 EACH for a grand total of $43.32, bumping the price up to nearly $200!! I've been to MANY concerts and I've never been this gipped.
The process was fine. Having to pay $45 for a processing fee is absolutely ridiculous. I wouldnt have done it if I didnt really wanna see j. Cole.
Would recommend for all my friends to order tickets here. Didnt have any hesitation on what if and didnt have to wait on the line to place the order of the tickets. Very friendly
Super easy... super quick... will def use site again. Took all of 90 seconds to find seats, enter info, pay and print out tickets.
This was the first time we used OnlineCityTickets. The process of ordering our tickets for Neil Young via smart phone was relatively simple. We ordered roughly 2 mos in advance. We requested and paid a fee for overnight ticket delivery. We thought that meant paper tickets would be FedX/UPSd as soon as they were available. We were notified of ticket issuing delays via email relatively promptly. The day before the event we received an email with a link indicating the tickets could now be downloaded and printed. We did so. On the printed ticket was a statement that no printed tickets would be accepted at the door. There was, however, a statement about using a cell phone but the terminology was confusing. So paying for overnight delivery apparently relates to downloads, not a paper ticket. Although we received a payment receipt nearly immediately after the Initial transaction it was for the total amount. The charges werent broken down. We downloaded the barcoded tickets and had no trouble at the venue with either the tickets or seating, although the venue itself had trouble with their bar code scanners scanning the cell phone download. So my suggestions are: to Online City-1. Receipt with all charges clearly stated. 2. Have the barcode portion of the ticket larger for easier scanning on smaller phones. 3. Reword the cellphone download information on the ticket to make it less confusing (Tickets must be downloaded to your cellphone for use and your cellphone will be scanned at the door, for example). Advice to customers-skip overnight delivery option. Not worth the money for the service. The service/handling fee may or may not be within the typical range for a ticket reseller, but it does seem a little steep with respect to the amount of the ticket.
DO NOT USE this service. They buy the lowest price ticket and charge you more than double. I cried to myself when I saw the tickets I bought for my granddaughter and myself. I explained I wanted excellent seats. They sold me the last row that was 33.00 and charged me 146.00. I could not believe it. Lesson learned. PLEASE DON'T BE A VICTIM WITH THESE PEOPLE!
I purchased tickets to the Grease Sing Along at the Hollywood Bowl. I, unknowingly, was redirected from my phone to Online City Tickets for the purchase. I thought this was the website used by the Hollywood Bowl so I proceeded. I paid an exorbitant amount for box seats and was booted from our seats because the tickets were issued to someone else days before the event. The Hollywood Bowl was gracious enough to let us stay inside because they said we shouldn't have even made it through the gates. Do not buy from these criminals!
Brindan toda la informacion que senecesita, dan un buen servicio lo bueno que tambien te atienden en espanol.
Took 1 hour to processes my order! They asked me a million questions and put me on hold 5 times then said it was timed out and had to start all over again
I didn't use the site but called the Amphitheater direct. I thought the price for just lawn seats was way out of line...they should of been for reserved.
Perhaps you might consider that over 25% of the ticket price in fees and expenses is a tad excessive! Youre making bands fan base really difficult to justify following their music Heros. Shame.
Want more specific details - seat numbers, not just section and row.
Are you kidding me you want at least 100 words.
So far everything seems to be going smoothly and the website is easy to navigate through. We will recommend you to others when buying concrete tickets.
I cant wait and Im so excited to see my favorite person in the whole world on stage and kill it like he does in every music video every movie and every single time he gets on stage its gonna be blast and I cant wait to turn up!
1st timer, so far so good. Getting through the gate will make me a believer. That is all I can say for now.
Same as above I would prefer a paper copy because I am confused if I have the tickets. I will continue to follow steps
Sure, it was easy - but a $12 "service fee" for EACH TICKET, and THEN an ADDITIONAL $7.50 electronic download fee? Just when did emails become so darn expensive?!?
The site was extremely easy to navigate but a bit pricey with the surcharge. Overall experience was above average. Seating information before charging CC was not available or my be I missed the info. Seating view of the venue would be helpful.
I felt the site was very easy to navigate and the fees were reasonable all things considered. We are looking forward to the show at the Hollywood Bowl and if needed I would be happy to use this site again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members