OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
I am very unhappy with the exce$$ive fee$ charged. I purcha$ed two ticket$. To $ee O'Reilly and Miller at the Tacoma Dome $how. Next March. The ticket$ were priced at about $127.00 each ($254.00). I clicked the "Buy Now" and then learn there are an additional $76.00 $ervice fee and a $6.95 email ticket delivery fee. $o, the total co$t for two ticket$ wa$ $337.15 which included about $83.15 in $ervice and email fee$. I know I didn't have to complete the purcha$e once I $aw the fee$ but I promi$ed my wife we would $ee the $how. I completed the purcha$e knowing we were getting gouged anyway. Thi$ review i$ to let other$ know in advance that the $eat ticket price $hown on the web$ite i$ not the final price. Your final price will include outrageou$ fee$.
I'm a first time user on this site and will definitely recommend or use again!
I received my e-tickets promptly but was told by the venue box office that they may or may not accept my printed e-tickets at the show. Next time I will get tickets directly from the venue or Ticketmaster as those are the only tickets that are guaranteed.
I never knew I was in Online City Tickets until the credit card was charged. I was in Amalie arena and then when I picked seats and paid the receipt came up with Online Online City Tickets which is a resale ticket outfit. I tried by email and phone to cancel these tickets but they refused. They said I had checked the box giving permission and when I went back in t check they already have the box checked. I don't trust this company and am now stuck with 250.00 worth of concert tickets, to Tim McGraw and Faith Hill. When I called the company they said no refund and to rfesell them. V Yohn
1. It is Hard to figure out where seats are. For example: Front row 16 could be in sub-section A, B, or C. Might be near the center of front; might not be. This is more worriesome on the side sections where you could end up far to the left or right and at a bad angle from the stage. Why can't available seat numbers be revealed prior to having to select a seat? It would also be nice if row numbers showed up when zooming in on a section.
2. It was irritating to pay a fee for electronic delivery in addition to the hefty per ticket charge.
I didn't see anywhere before I checked where it said I would be charged fees over $30 for each ticket. Plus, I didn't get an itemized statement breaking out the charges. I don't like that the ticket has someone else's name on it; is it really official? Also, I was able to pick a row, but not a seat number. Seems shady to me, but it's a birthday present and I need the tickets.
It was a first time doing tickets on the computer. It was easier then I thought. Good experience
Other than the service fees being ridiculously high... the tickets were delivered quickly.
Thanks
After purchasing tickets with onlinecity. I found cheaper tickets & better seats directly with Verizon theatre. I wish onlinecity would match the price for me.
This company is dishonest, deceptive, and unfair. They provide misconceptions about description of what you are receiving. Their prices are outrageous compared to other ticket sale venues. The seat selection you get is terrible. The main part of their seat description is fine print. My husband googled the event my family was going to and this was the first link that popped up. If you are reading this review and trying to decide whether or not to use this company, please choose to NOT use them. Their customer service is generic and not helpful. BUYER BE AWARE!
The process was very simple and easy to use. The response time was wonderful.
Can't cancel my order. Not fair due to my medical problem.
It dealing with consignment brokers just be sure you choose the seats you want and are willing to pay the asking price. Otherwise you'll be disappointed. This transaction went smoothly. Very Pleased.
It was easy enough to find tickets and pay for them quickly and simply
So far so good. Purchase was very easy. Now waiting for tickets. They did allow printing of tickets. Suppose to send original 11 20 2016.
The tickets were $89 each. Two should have cost $178, but the service charges and an email fee (why is there a fee for emailed tickets when it is cheaper for them) brought the total to $238. Misleading.
I purchased tickets that were advertised at $125 a piece, already $37.00 a piece up charge. These tix were a few dollars more than the last row on the main floor so for a few dollars more, I selected these tickets as they were two rows up. When I went to check out, there was a $37.50 per ticket service fee and an additional $6.95 fee to send it to my email address. I was already upset about paying $330.00 not including tax for tickets that would have cost less than $200.00 total. Then, when my email came, they sent me the tickets for the last row rather than the one I paid for!
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members