OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
I like ordering from this site so far I have not had any problems. I will keep ordering from here.
Quick, easy and efficient site. Place your order in minutes.
Buyer be aware: Your seat assignments may not show up until you purchase and download or receive your tickets. Also (in my case), the name of the original buyer is on the tickets I plan to give as a gift. I've got a bit of explaining to do but must admit the seats are wonderful if no one is already sitting there on performance night!
I carefully chose tickets for an event at the Kimmel Center and paid almost $500 for three tickets. When I went to download them the next day, I noticed they were "Obstructed" views. This never appeared as I clicked on the seating chart to choose the tickets. It was hidden as "limited" view on the confirmation after I went through payment, etc. I did not notice it because I did not know to look for it at that late date. Trickery. Well planned by them. No chance of exchange.
I made 2 orders from this companies website and OMG, I WISH I HADN'T. On the website I selected a suite... a specific number located on the seating map. I was sent tickets to a suite from an entire different side/end of the venue! TOTALLY CHANGED THE VIEW I THOUGHT I WAS PAYING FOR! Customer service stated I paid for a suite and that it did not specify the suite number just any old suite and it wasn't guaranteed. I could have gotten better seats for less money. Does this company not understand how deceptive this is! The view is what you are paying for! Also sent the wrong tickets to the wring date! I would stick with Stub Hub, Ticket Master or more reputable companies. This company has OUTRAGEOUS fees and you may not be getting what you thought you paid for... NO REFUNDS NO CANCELLATION. JUST BEND OVER AND TAKE IT!
Very good service fast and easy way to get tickets
Site is efficient but not happy about stellar delivering the tickets the day of the show. Should require at least 5 days ahead.
Ticket prices are inflated - be cautious - this site makes you think you are buying on ticket master - but you are not. Watch your browsing searches carefully.
We paid $64 per ticket after all of the ridiculous fees you add on to print the tickets to find that the tickets are worth $20 each (printed on the actual ticket)... you have to be kidding me. We will not be using or recommending your site in the future.
I thought this site was easy to navigate and user-friendly. Quick purchase, and hopefully reliable seller.
As the title said "Easy and user friendly ". Very prompt. Thank you very much. I didn't think i was gonna be able to see the show there for a few days.
Again, thank you.
Rick Rosich
I was unsure whether or not I wanted to get tickets or not, once I got on this site my mind was made up. I got the tickets and am now looking forward to the concert
I couldn't find estimate of handling fee for my purchase prior to going onto next step of purchase process. Since I wasn't t sure I would be able to get out of order at that point since posted warnings implied I wouldn't be able to, I had to call their phone order line to get estimate. Turned out to be about 30% for my order which was within my budget so went back on-line to finish order. However, it was frustrating and a waste of my and their rep's time when they could easily have put an estimated range or specifically address if you can back out if additional handling fee is too much. I still do not know for sure if I would be able to back out or not if it would have been out of my budget.
Watch out for the outrageous service charge you will get hit with! We booked a show in vegas only to see on our bill a service charge 12x the service charge from the casino. All this for seats much worse than we could have got directly from the casino. When I called immediately after the purchase I was told nothing I could do. I was stuck with my purchase. We are working with our credit card company to dispute! Needless to say we will never use this service again.
While the fee was expensive I still spent less than I would have on any other site I was checking. The process was simple and the E-tickets were delivered within a matter of minutes. I tried buying tickets to my event the day they went on sale. I was in a virtual waiting room for 20 minutes and the seats I wanted were gone in the first two minutes. I knew I would be paying more than face value, but I am still pleased with the price. I will use this site again if I come across a similar situation.
Browsing was easy, tickets were immediately available to download and experoence was flawless... Great site!
Other than being charged to print them myself awesome and easy
A waste of time, money, and energy. I will not be a returning customer.
Additional fees are excessive, online payment + email delivery should be of benefit to both consumers & businesses, charges are excessive especially when you don't have to deal with customers 1 on 1
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members