OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Very unhappy with all the extra charges! Paid $200 in fees, absolutely ridiculous!
I bought 2 tickets for a gift (that is the only reason I completed my order) with a resale price of 125$ each then they charged 37.50 on each ticket and then charged another 6.95 for email delivery when there was no other options of delivery. They never gave any info on the service charge until checkout. I would have been somewhat ok with one time charge of 37.50 (which is still the highest I have every seen)but for each ticket when there was no additional service given is outrageous. I would not recommend this service to anyone.
Site was easy to navigate & purchase process was quick
Price marked up but worth it because
Of the great shows you get to see. Sometimes it is one chance to see the artist
The site is very easy to use, however, the extra fees are not a very welcome site, especially since mine were by electronic delivery. 33$ extra seems like a lot especially since I am Canadian which works out to about 50$ extra for an email. I did appreciate the confirmation follow up though and would consider using again, if the fees were considerably reduced.
I also believe they have their own people writing reviews to counter the bad reviews.
This is not a LLC and I called within an hour and could not get a refund. I called prior to actually receiving tickets online so legally they should have refunded the money.
$20 per ticket on a $60 ticket is usury.
Bought tickets today and it looked like I was buying from the venue... even had the venue diagram. Small print says they are a re-seller. Not only were the tickets 33% more but they added another 33% more in processing fees. DO NOT USE THIS SITE! Customer service just recites how they are committed and therefore you are committed and do a huge mea culpa while talking over you to boot!
I received a VISA gift card with a note saying the tickets were downloaded on that Visa gift care; however, the gift card expires on 11/2016 and the concert is 12/11/2016? Hope this works!
Hope its a good show, havent gotten the tickets yet but looking forward to the show.
The url was misleading so that I thought I was going to the venue's site. Mercifully, the tickets were immediately sent. However, comparable tickets were available for $17 less on the official venue site. Kicking myself over the additional $34 in fees. That would have paid for a nice lunch with my 85 year old mother.
Had to pay a little more than i wanted to for the green day tickets but the majority of that was my procrastination. I know it will be worth every penny. Can't wait. Would recomend
Super easy to use and very fast. I liked it a lot.
Surprised about the huge mark up. Over $100 additional per ticket. Wow.
The seat chart is very confusing and the service charges were an unwelcome surprise. Although the description referred to better seats, the received tickets were not where requested. In addition, I have attempted to submit this review for the past 10 minutes, and have been unable to do so.
The service was great and delivered exactly what we wanted. I am in the UK and found the website easy to use.
This company gets business by presenting a misleading url in search engines that makes the site appear to be connected with the venue for the event you are trying to book. While the fine print disclaimers on the web site probably mean it is doing nothing illegal, it is certainly slimy business practices. I ended up paying more for my tickets than I should have, in part because of unnecessary foreign exchange costs.
I was shocked to see that the actual price for four tickets was almost $100 more than the advertised price. I recommend the actual price (i. E. service charges) and etc. be shown to prevent this surprise at the end.
I found some good seats. It was fast and easy to purchase. Prices added up faster than I thought. Overall it was good
About the business
OnlineCityTickets.com is your source for concert, theater and sports tickets. Get your tickets as soon as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members