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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Super easy to navigate, and even easier to buy. Listings were in order, so very quick to find what I needed. Prices where in order so I kept within my budget. Very fast and easy to use!
Iris was awesome! She sssisted me in a very thorough manner with my seating selection and considered my budget as well. Wonderful phone manner and extremely pleasant. I am glad all worked out and looking forward to going to the concert! I will definitely use your service again. Thanks...
Bought tickets with a straight on view. They put me in the far back corner of the building. Asked for a refund and was told this is an upgrade because it was closer to the stage. I won't be able to see anything for this concert.
Website was easy to use, and tickets were priced right, but then by the time you add the so-called digital fees jumped them up $20 more dollars. That is a little much.
Nice quick easy service. I like that it's all online and delivered with in minutes... keep up the good work!
I want to enjoy this concert with my Dad whoes health is failing, and i had to pay a arm and a leg for this experience. Everything is fine, just take life savings while your at it.
It was easy, and I was able to find what I wanted without any craziness! The other sites were charging more for the tickets and the fees and taxes were pretty comparable. The same seats were about 45 more on the other sites that I was checking.
It was a good website easy to find what I wanted and I got I needed without any problems. There were no problems with finding my tickets and seats for good prices
Great Way To Get Quick Tickets, and its easy to do but they need tostart lowering ticket prices, but im having a hard time installing th adobe player
I do wonder why I payed like 300 dollars per ticket, and then at the top of my ticket it says $84... lol, that's a large difference. Part of me feels duped... It just looks like more than 2/3rds of what I paid didn't even end up going towards the tickets. Which wasn't what was said when I purchased. Tis why no 5 stars. I just want answers... Mad psyched about this play though. Thankkssss.
The ticket started at 28 dollars, but then increased more than 150% to 44 dollars. More than half of that fee was a digital download fee. QR codes aren't 8 dollars to make...
First time using this site impressed with the ease of looking up the tickets. Ticket price reasonable, however the fees kinda high but then I guess they need to be to insure a secure site. Will definitely use this site in the future
Ive done what i was ask i installed adobe to see my tickets still havent seen them. Please get me some help on this.
The website is super easy and quick to find products and use for getting tickets. Service was quick and ready to order on cue when it needed to be.
They tell you to click on this site to confirm your ticket purchase and the site sends you directly to this site for a review. Could use a little less skipping here and there. Then they want you to register your review. What a bunch of Sh@#.
The fees were almost as much as the tickets. There were three very different lists of rules for the show. I was told I couldn't bring anything in for my baby, but then all sorts of people had strollers and diaper bags. Awful ticket company, awful venue.
What does a transaction fee cover?
I'm guessing it's the on line scalper fee, or a re-sale fee.
I hope that the seller is private, and made all the $19/ticket over the price of the ticket.
For you middleman scalper - if i buy two tickets on one order, that equates to one transaction, that should be one transaction fee. IMHO
(otherwise we call this transactions fees) Plural for two tickets on one transaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members