The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Purchased 2 tickets. Felt $9.50 service charge per ticket an $7.50 charge to email me the tickets was excessive! Cost me over $85.00 for 2 tickets with a $60.00 face value!
Worked GREAT and could immediately download my tickets. JUST WISH they weren't so darned expensive! This site wanted more characters... but I have nothing more to say so just typing stuff LOL
As far as the ordering process is concerned it was very simple and easy to follow. I feel the fees that are charged are way too expensive. My tickets that are face value of $63.00 ended up costing $91.29 each and I feel that is unfair.
The cost were very clear and the method was secured. I would totally buy again for another event. The only bad thing is that you made me write a review of 100 characters I didn't know that when I said yes.
The extra fees r to high. And to charge a fee to send tickets to my email is ridiculous. This was a last minute purchase
I liked this online site to get concert tickets, easy, convenient and helpful. I believed i used this site couple of times. Thank you
Was very difficult trying to find seats with the layout not was it disappear. But hopefully the event is great just like last time my boys are sike
Absolutely ridiculous, paid 150% service fees. The scalper at the corner of the street now seems like a bargain. It's a shame that reasonably priced tickets are taken out of reach of many people and are then scammed to others.
Just one two three clock and i have my tickets. So easy and fast. I would reccomend this to anyone, it beats standing in line!
Purchasing these tickets was very easy. Site was very easy to use! Happy with the overall experience.
You suck. Your $14.95 fee per ticket is simply outrageous. You must be a part of the TRUMP group. Scrooge. Greedy.
It is a shame that you have to double the price of the ticket! Tricking consumers that they are ordering their ticket via Ticket Master when it is OnlineCity Tickets in the background. I will all know to be aware of this business!
Great service and the fact that I can download my tickets instantly is awesome. I would definitely recommend your site to others.
I received my tickets extremely fast... a couple of days or less. The tickets were easy to print and we look forward to the concert coming up. However the service fee pricing was outrageous! I only bought 2 tickets instead of 4 due to the service fees.
Got tickets quickly and will order again when need more! I like the follow up email to ask if the order was received too!
Disappointed in the excessive service charge fee to handle our tickets! Would NOT use this service again.
I paid for row 5 and when i got my tickets I seen that we were given tickets for a different row. Just beware that you may not get the row you were expecting.
Finding seats on the website was complicated at first. After several tries, I found the website gave a lot of information about where the seats were located. However, when my tickets arrived, I found I did not have the exact seats I had chose but are comparable. Then the name on the tickets is not mine. After I downloaded the tickets, the site said that the names may not be ours. Very confusing!
My tickets came out in a strange format with the name Chris Shaw on the top and the amount of $43 dollars each. I paid almost $500 for 3 tickets in my name. Confusing tickets and full page of ink to print each one. Additionally, I paid close to $6.00 to get the printable tickets like this and waste far more ink than should be necessary. For this price they should have been printed and mailed to me.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)
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