OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
Very easy online ordering. Was able to go back on and order additional tickets in the same row which was great!
The tickets I thought I was buying in a "club" seating area was not the ones I received - I called them and supposedly they were "reselling" tickets and those seats where not available so I was given seats supposedly as good. We will see as we have not attended this venue yet for the show.
I had no problems. I was able to download and print my tickets.
I wish that I could have actually seen where our seats are on a chart of some sort. That would be really helpful.
Not sure what you want here. I said it all in one sentence. Extremely User Friendly. Highly satisfied as long as I can get into the concert. Way over priced more than 100% than the ticket vadlue. Nonetheless easy to use
Although the service is great and tickets are delivered by email promptly, having to pay 50% of the ticket price (over $100) to get the tickets is ABUSIVE. On top of that $6.25 to receive it on email, which is automated.
It is total BS that you have to buy tickets this way, since they get dibs from the venue before the same opens for sale.
I wish you could still go to the venue window and pay the fair price for it.
I only used this method because of Iron Maiden, but these abusive fees were what scored ticketmaster a class action law suit. Just saying.
System works very well. We order tickets and printout takes 10 mins. I reall appreciated. If we have pkan to another time, 100% will use the same path..
Definitely use again for concert tickets. Usually don't shop online for anything, this site was simple to use.
Unfortunately bought tickets here thinking it was a good place, but I have to paid 5 times more than they really cost for 5 tickets. I payed over $1100 for 5 tickets when they should be not more or around $200 for all 5 tickets. Tried to cancel transaction once I realized of the scam, but they say no refunds or devolutions. Stay away for this place they are scammers. This was a month before the event when the tickets should have been cheaper and not that expensive.
Tickets cold be cheaper and not as much taxes when going to check k out. I love going to shows but it sucks when your buying tickets for an arm and a leg just to see your favorite artists
I ordered front row tickets (row A) and you sent me Row "T"! I paid over $300 for these 3 tickets and you guys screwed me. The people next to us paid $40 for their seats. I believe someone owes me some money back or tickets to another concert! My email confirmation even said Row A! You better believe i'm super pissed!
The site was very well put together im looking forward to event with my girls will be using again thank you
Thanks for sending my tickets so quickly. I am really looking forward to enjoying this show. I have never seen them in person.
It was a great way to get out of town tickets since we are on Denver the week the Oilers are playing the Avalanche. Very excited.
Quick and simple. Able to use Paypal and download the tickets immediately. Looking forward to the game. Thanks!
Very, very easy to navigate and find seating options, etc. Very user friendly! I would use the website again!
I'm impressed with the timing the tickets were sent to me, the only question I have is why on the ticket title you didn't list the seats you just had rows 1-30
Why is the service fee 9 dollars per ticket. This is pretty annoying to me. Otherwise the service was quite convenient and I instantly got my tickets. It is just annoying that I ended up paying $88 rather than the $62 that the tickets actually costed. Of course I expect some tax or service fee but this one is higher than I have ever seen and quite frankly I am disgusted by it.
Not liking this place to buy tickets... you get to sit where ever they think you should sit.
I have limited mobility and my husband has long legs we are dead smack in the middle of the row... no place for him to put his legs and not easy for me to get up and stretch when I need to. I'll have a sore back and he'll have crampted legs before the show is oven. NOT IMPRESSED!
I would absolutely recommend it's in my friends it was a easy and satisfying process. I was very satisfied with the quick delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members