OnlineCityTicketsReviews 8,984

Never use this company. This was my first time to deal with them. Paid $998.75 for tickets to see Billy Joel. Was told I would have the tickets on 2/8/17. Received an email at a later date stating that I would not receive the tickets until 2/9/17. It is 7:14 pm on 2/9/17. I have no tickets. I called customer service, I was told if I did not get the tickets by 2 hours before the concert they guarantee that I would receive the same ticket or better. Are they kidding. This was supposed to be my 50th Birthday celebration. Now I supposed to site and check my email all day for the tickets. We had the entire day planned out so much for dinner reservations Thank you Onlinecitytickets for a great 50th birthday!

They claimed the sent my tickets three times but I never received them. I went back and forth with them for a month and ultimately was so frustrated that I asked them to cancel my order. They completely refused to cancel the order and said I should just resell my tickets if I didn't want them but that obviously wasn't an option because I never received the tickets in the first place. In the end the only option I had was to dispute the charge with my bank.

It is fraudulent to advertise a price that does not include all charges. I will never, ever purchase tickets from OnlineCityTickets again. They know full well what they are going to charge, and then advertise a much lower price. The $79 PER TICKET service charge is not made obvious, you only see it after you have picked a "delivery option", and then only if you move to a different part of the page where the "service charge" appears when you pick your "delivery option". Liars, Thieves, Trump Voters

We purchased 10 tickets through this company. I have literally no idea how this is legal. We have never used this site before and have no idea what they're about. We called to buy the tickets due to the quantity we were buying. The representative tells us that we have to buy the tickets in 3 orders... ok? They CONFIRM we will be in this club box in this row. Okay cool. Well, one of the orders is in a completely different club box. The other two orders? No idea where they're at. Not to mention the representative FAILED to mention this to us while purchasing. Because if we were told, we would have bought the tickets elsewhere. Call customer service? Get a miserable woman on the phone who claims she is the supervisor who will just tell you to shut up and listen to her spew bull$#*! and essentially say she can't help you. So now we are waiting for 6 tickets to show up ONE WEEK before the show and have no idea where we will be sitting. The point of buying 10 $#*!ing tickets was to sit together. OBVIOUSLY. I am beyond furious with this site and the fact that their customer service is so $#*!ing terrible. They backed us into a corner where now we can't get a refund because we're still in a club box that we were "guaranteed." Utter. $#*!ing. Bull$#*!. Buy tickets somewhere else. Please.

They clearly say that they are a ticket agency and will provide you the seats you want or from a comparable section. HOWEVER, I chose a section dead center with 28 available seats to choose on the map, and their buyer ended up getting them four sections over on a corner for a different price because they probably went through another selection service themselves that gives you a range, but not the exact section. I don't think that compares. Their fees are outrageously high as well. They promise a 100% back guarantee but that's only if the performer cancels the show. Tickets cannot be returned or exchanged. It's no wonder their customer service line was receiving a high volume of calls when I tried to complain about this and I couldn't get through. NEVER AGAIN!