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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Good seats selection and easy to navigate the site. The only negative is the high cost for processing order per person.
Terrible company, terrible morals, don't waste your money trying to save time. Go to any other ticket website!
Super fast and easy. They offered floor plans in order to decide where to sit. The prices are perfect, and the site was super helpful and descriptive.
It was so easy. Amazing! I've never been to this venue before and it's great they have a map of the place.
Buying tickets on secure tix cost me 3 times more than buying from the box office, and box office tickets were available. They even say 100% satisfaction but after that they say no refunds under any circumstance. It's my fault for being in a hurry but never again. I'll not buy from this site again! Horrible.
Horrible service charges. The John Legend Ticket is $162, but the service charge is $48.50. I would not choose to use this site for tickets. The box office is under renovations so I could not avoid by using cash.
Great on speedy delivery of tickets. One of the easiest and best ways to buy concert tickets. I'll most likely order tickets this way again in the future.
Same here! I ordered tickets yesterday and was evacuated from Marysville four hours later, so I called to get my refund for my tickets today since I had not gotten the download for the tickets yet and was put on hold by the manager, Brandon while ironically my tickets got sent to me. When I asked to talk to his boss I was put on hold yet again and then was told by a operator that my request could not be processed. DO NOT EVER purchase from them unless you want horrible customer service!
It was easy to order the tickets and get help if needed on where the seats were and the cost and what was recommended for me. I wasn't expecting them to arrive so fast, but they came like 3 days after I purchased them.
It was a grate experience I just hope I download it and printed Right. I would recommend this sir to my friends
Paid over $200 per ticket for an upcoming event, once I downloaded the tickets, the price indicated on the ticket is $99.50. The event is not for 6 months so Im not sure why the ticket price was so much higher. Should have shopped around
Good so far. Waiting to see if they accepted at the door then I will be happy I always worry when showing up with a printed - at - home ticket.
Purchasing tickets online can be grueling, but they have a site that is very easy to navigate and I felt comfortable purchasing the tickets. I was able to print the tickets just shortly after I purchased them. I would recommend this site to anyone purchasing tickets.
Will my tickets be emailed to print or mailed? New to this and not sure.
I received a conformation number..
I ordered three tickets, then within minutes found out my husband had already ordered tickets to the same event. He went through the venue website and paid HALF of what I paid! I called within 5 MINUTES to cancel my order with OnLine City Tickets and they refused. Admitedly it was my fault for not noticing that I was buying from a secondary seller, but the event was still a week and a half away, so they definitely could have refunded me and re-sold the tickets. HORRIBLE customer service to refuse to do that. The service fees are ridiculous, too. DO NOT USE THIS COMPANY unless you have to, and be VERY sure before you hit that buy button, because you will not be getting your money back unless Hell freezes over.
Purchased tickets and they were delivered to my email within minutes. Easy too use and I would definitely recommend to my friends and family.
First time user of this ticketing site. Purchased 6, $35 tickets online for e-delivery. The purchasing of the tickets was a breeze.
However, receiving the tickets was just in the nick of time I hate to say.
FIRST ISSUE - $10.00 each surcharge for tickets + taxes of course? High.
SECOND ISSUE - Tickets were purchased 2 weeks before the show. Our tickets did not arrive until 10 pm the night before the 11 am show. TOO CLOSE FOR COMFORT for e-delivery of tickets.
The only saving grace? - a 5 year old grandson who could care less about any of the mechanics getting there, and seeing his face marvel at the spectacle that is/was the "Greatest Show on Earth".
Use again? Really Questioning.
Too expensive charge for email me the ticket is to much money, for the next timeI going to buy in the event,
Didn't actually know tickets were issued by Ticket Master. Like to know if your site is a broker for Ticket Master.
Got what we were looking for at a price we could afford with no hassle. Super excited! Can't wait for the concert!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members