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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Was not aware this was a 3rd party site as initially presented itself as the regular PPL Center website and was not made to appear as the 3rd party until after purchase was made. Tickets sold to me for $30 when in fact they are $23 tickets purchased by another individual who is now named on the tickets. I have been assured by the PPL Center this will not pose an issue for me this time but in the future it may as they do ask for ID at entrance.
Beware of this "reseller" I thought I was buying from the venue but then everything changed once I hit submit and found myself with this company that on top of 3X price of the tickets charged:
Service Charge:
$242.80
UPS Basic Delivery:
$14.95
And even thought I called immediately no refund no how policy no forgiveness just told me to try to sell the tickets on social media AND I can't even get the tickets for another month.
Stay AWAY!
Couldn't get in to the concert. Was told tickets aren't good. I would like a full refund of my money. Thanks for nothing!
It was easy to locate the seats I wanted for the price I could afford by clicking on the Amway seating picture. I paid for my tickets and within one minute I received an email where I was to download the tickets and print. It was easy as one, two, three! Afterwards I received a follow up email to make sure I had received my tickets!
When we carried tickets bought on OnlineCityTickets.com. At gate of NRG stadium.
Officer said they are false tickets and rejected our friends to enter.
The ticket came as promised with tracking number and it was well packaged so it wouldn't get bent. Very happy with this purchase.
I checked other sites and this one had the best availability although I was surprised at the amount of Service Charge.
Received my tickets immediately by download and the service couldn't better the prices were the best around after checking around online and at other places very satisfied with the prices that they offered
I love that the site was easy to navigate but it would be nice to know that when you purchase tickets that the seats are right next to each other.
The website was pretty decent in regards to what we were looking for. We are pretty old school and were not real crazy about instant downloads. We like having tickets sent via postal service and having them in our hands. This was the best way to go for us. Thank you.
No other ads, just the show you want, easy seat selection and better pricing than other sites. Overall an extremely easy site to use and way to get the tickets you want.
Total rip off. Insane amount of "service charge" per ticket hidden until late in the order process. Waited 30 minutes to reach customer service. Was told "too bad", essentially. Will never buy from them again. I suggest anyone else use another service.
Great show, our seats were perfect. Thank you for the great evening!
We will definitely use your service again.
Happy Saint Patrick's Day!
Easy process. Had a few questions. They were answered within an hour. Will order tickets again knowing this easy process. Thanks!
Website is quick and easy to use. I feel secure using my credit card information on your website, have used it a number of times and have never had a problem.
This business is a disgrace. They resell tickets from individuals who hoard tickets as soon as they are made available and then hang on to them until the last minute. So as the customer you're left biting your fingernails the day of your show wondering if you're ever going to get your tickets. And then when you contact customer service they say things like "They're willing purchases. We disclose that delivery dates are not guaranteed and that tickets may be delivered up to the day of an event within our sales terms. We ask prospective purchasers to review this information. I assume the majority of them do, understand and wish to finalize the purchase anyways."
GARBAGE COMPANY. Will never be doing business with them again.
The email with the tickets came about 10 minutes after the confirmation of my request. The service charge for each ticket were ridiculous
When I ordered the tickets the site did not tell me the seat number. Then when I got seat numbers 119 and 117 I had no idea why that happened. When I called, after several prompts, I was told to email the site. When I emailed the response was that they would get back to me in 48 to 72 hours. This only increased my anxiety. I looked up another seating chart of the to find my answer, the seats were numbered odd numbers only. My anxiety would have stopped if I got a response to my question via email or phone. That is why I gave the review a 2. The site needs a better seating chart so you know exactly where you are sitting. It also needs a better customer service to answer questions faster than 2 to 3 days later.
Ordering simple
Received before the show and correct seats
No problems with transaction at all
Service fees not much over printed ticket price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members