On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have never been to the venue for which I was purchasing tickets, and thought this was their ticket vendor. Only after I purchased the tickets did I find that they were re-sold tickets, AND that I could have gotten a better price via Ticketmaster. In addition, the $17 handling fee (per ticket) is outrageous!
The process was simple and cheaper than in the Theatre.
I bought tickets. I will wait the date to know how good the experience will be.
My question is why do we have to pay for the tickets and print them before we know what seats we will be sitting in? My feeling was of uneasiness. I wanted to take my family to a PBR event, paid a hefty price, and prayed I hadn't been scammed. I paid $56 but the printed ticket said $34.75! Hope we're able to get through the door.
I spoke with Mars... very pleasant man. He explained the process of how these extremely cheap pit ticket(s) became available... I had been monitoring the pit tickets and pricing for a couple months. I managed to get my pit ticket cheaper than it would have been at Ticketmaster due to the secondary seller going with cheaper tickets. Worked out better than I could have imagined! Thank You Mars!
We ordered tickets for Phantom of the Opera and when they arrived our name was nowhere on the tickets and it showed the price was $67.50 each. I bought two tickets and was charged over $350! I tried to contact them 3 times via email to ask why the high charge and to make sure these were OUR tickets and no response. I also tried to call them, only recorded choices and no chance to speak with anyone. HORRIBLE BUSINESS! Beware...
Was simple got good seat for a good price and the live chat answer any question I had so this purchase was good
Can't wait to go. Excited to go. It be a date that's been long over due. Plus I love the show an can't wait to die in laughter
Loved it. It was fast and cheaper than other places.
The only thing was the 11$ for the service fee. That should be less.
It was an easy and fast transaction. The price was pricey. They should not charge high service fees.
I'm hoping this 3rd Party ticket issuer gets it right and send me my tickets. This is the proof in the pudding.
You don't show any seat numbers so now I can't sit with my wife now. This will make the experience not as good. Your fees are quite high too.As far as receiving the tickets and being able to print them that was very easy.
I rarely contact customer service departments but this was absolutely horrible. I reached via chat a few times to discuss my issue and the two agents ended the chat on me after offering little to no sympathy OR help. Afterwards I tried calling to rectify the problem I encounter another less than helpful rep. Maybe you couldn't have solved the problem but some help or suggestions would have been sufficient. Literally the worst customer service department I have ever encountered. I have no idea how they can charge a service fee when it seems like they aren't able to provide any type of "help" for their service.
Only put 1 star because it wouldn't let me put 0.
Recommendation: proceed with caution.
I can admit that I didn't know what I was getting into by buying from this site. I was excited that my husband was actually willing to pay for us to see this show so I went to the first website that popped up after I typed in the name of the show. I wanted to get tickets before he changed his mind. Unfortunately it was this site. The tickets cost more, there's a high service charge, you can't speak to a live person on the phone, when you try to do a live chat you can only choose from options that they give you... you can't type in what you want, you can not cancel, and sometimes you get your tickets another day other than your purchase day. Never again.
This site was simple to navigate and I had my tickets picked out, paid for, and printed within 5 minutes. Excellent!
I got my tickets within 10 minutes of me placing my ticket order for two tickets to WWE Smackdown. The only problem is that the wrong name appears on the issued to box. Theirfore someone does not know how to read.
Apart from pricing the tickets at double the face value - there is a $36 processing fee PER ticket, to send you an email with the ticket information.
Easy to use, safe, no bs. Its a little slower than stub hub but the availabilities on tix were better.
Super easy! Quick to receive my tickets. Good price! I even got a discount. Tickets were received within seconds of purchase.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members