On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very pleased. It has been a long time since I have ordered tickets online. The process was very smooth, which made it stress free.
It was easy to buy the tickets and get them on my phone. The tickets are downloaded, so I will not need a connection to access them.
$114 in service charges is unacceptable, especially since the whole process is automated and I did most of the work. I will be happy to be on your payroll with rates like that. My guess though is your CEO is taking a vacation somewhere on the customer's dime. I would see a lot more shows if the service charges were not so outrageous.
It is my plan to write a ticketing app and replace you with service charges under $5.
To much money for delivery. Really you wantb100 letters. Well I hope that this is enough. Nice that miss spelling also count.
I had a great experience ordering tickets through this service. Will go this route from now on. It a speedy process and took no time at all to receive my tickets!
Manny was a pleasure to speak to on the phone. He was very patient while waiting for me to get the right credit card and he found great seats for us at a great price so we are very happy with our experience.
Quick and easy! Reasonably priced, easy site to use, no complaints! Very satisfied! I will definitely recommend this site to all my friends.
I purchased tickets for an event on August the 4th and bought "Cancellation Insurance" with my package because my daughters job requires last minute business travel and we knew there might be a risk... sure enough there was... It now 4 days before the event and I have not tickets yet, so I attempt to use my so called $75 "Cancellation Insurance" only to find out its WORTHLESS. I have been scammed and would have been better off taking my chances and buying tickets from a scalper on the curb if we had actually attended the event. Buyer beware this sight is a joke and these folks will RIP YOU OFF in a heartbeat and not even blink. Use a reputable sight like Ticket Master of StubHub and skip this sight all together.
"The event insurance covers instances of emergency, such as severe illness or a death in the family. It does not allow customers to freely exchange or cancel tickets. Feel free to contact Allianz Event Insurance directly at *******993.
Susanne nemmer 11:42 AM
When will I receive the tickets so that I can at least attempt to resell them?
Susanne nemmer 11:42 AM
Total bull...
Susanne nemmer 11:44 AM
So basically OnLine City Tickets is an OnLine SCALPER service with Service Charges that the street vendor cannot charge... I see... well wait till I yelp and Google Comment that to the world."
I've used OnlineCityTickets multiple times now, and every time the process has always been quick and easy. I definitely recommend it to first time ticket buyers or anyone just trying to get some tickets for concerts!
I ordered three tickets for the Lindsey Stirling/Evanescence concert, and wish there was less confusion associated with that process. We wanted to sit in the lawn section with friends, but seats were numbered and sold for certain section. Had to call and wait on hold for a while only to be informed that there are no seats assigned in the lawn section since there are no seats there and no sections. Everyone sits wherever they manage to put their lawn chair or a blanket down. So why is the ticket buying process so difficult?
I think that making people wrote a review is dumb I don't really have anything to say about the service it was fast but having to write this review is stupid I have better tho vs to do
It was great. I will you this cite again if I go to any other concert. It was a fast process and didn't take me through a bunch of ends and outs
Easy fast process. I would definitely use this service again. The only annoying part is this comment section where they are forcing me to make my review comment at least 100 characters long. They don't have a counter either so you just keep guessing until you reach 100.
The service fees were much higher than they were supposed to be. Tickets were $40 each. Then there was a $12 service charge for each ticket, which is a bit much.
OnlineCityTickets is a total scam. Bought tickets@ Winspear Opera House for $187 each. Turns out they were resold tickets with a $69 face value. Plus they charged a $300 fee above and beyond ticket prices for 5 tickets. Refused to refund our $. Filing a complaint with our bank and the FCC! Also filing a formal complaint with the State Attorney General's office.
Never use them!
I purchase tickets for Charlie Wilson for August 25th date. Charlie could not make the date due to unforeseen events. The date was changed to November 30th. So according to there terms this was not a cancellation, but a reschedule. I must now make the date of November 30th or forfeit my $250.00 dollars.
How much to they make holding everyone's money for 3 months?
That is a 3 Month wait to see a concert that was Billed as a Summer Jam that now want happen until Thanks Giving. They offered me nothing in return for holding MY MONEY for 3 months. I will never buy tickets from this business ever again. I had also purchase (same event) from the United Center where event was to be held, and they did refund MY MONEY.
Able to get seats that weren't available elsewhere, however very expensive... more than double the price of the tickets! Very easy to navigate the site and make the purchase. Tickets arrived in my inbox immediately and printed with no problem. Kind of wish I had read other reviews before making my purchase. I will know to seek tickets sooner to the next event I wish to attend, however if you wait too long... this is the place to go.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members