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OnlineCityTicketsReviews 8,984

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Missouri
1 review
0 helpful votes
Follow Lisa S.
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Would have paid $30+ at the box office for this ticket, and paid half that even after fees. I would definitely use them again for certain shows!

Date of experience: August 8, 2017
Maine
1 review
0 helpful votes
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Super fast delivery
August 8, 2017

Quick, easy and a good deal. I would highly suggest this group to anyone. Thanks for a great deal. This 100 character minimum is really annoying. I'm just trying to provide a quick reference of my purchase, not write an English term paper

Date of experience: August 8, 2017
Texas
1 review
0 helpful votes
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This so called company is nothing but a scalping company. They make it look like there are only a few seats left and charge you 400% above the actual ticket price plus they scalp the hell out of you with their service fees. DO NOT USE THESE THIEVES...

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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Expensive but great
August 8, 2017

I need to wait for my tickets to arrive, so far the shopping experience is great. You could improve by showing photos of the exact places people is purchasing.
Service fee is a bit expensive.

Date of experience: August 8, 2017
Georgia
1 review
1 helpful vote
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Service charge
August 8, 2017

Why not just include the $20 service charge in the face value price of the ticket? Also how is that legal?

Date of experience: August 8, 2017
Canada
1 review
0 helpful votes
Follow A R.
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Ordering was easy and clear. But if the only option you give me is to have the tickets delivered by email, which is the easiest option for you, why do I need to pay $7?!? It would be cheaper to have them delivered priority mail.

Date of experience: August 8, 2017
Texas
1 review
0 helpful votes
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Super
August 8, 2017

Very, Very easy and looking forward to more events...
Like when to we get " Josh Turner"?

Date of experience: August 8, 2017
California
2 reviews
0 helpful votes
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Service fees too high
August 7, 2017

I would use your service again if associated fees were less. Too high as they almost double the price of the tickets when all is said and done.

Date of experience: August 7, 2017
New Jersey
1 review
0 helpful votes
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Online ticket
August 8, 2017

Is there a way I can a ticket online? I would like to have my on my phone. Is there any way you can send me my ticket?

Date of experience: August 7, 2017
Washington
1 review
0 helpful votes
Follow Chantel E.
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Great
August 7, 2017

Quick delivery. And easy to order. And I loved the follow up to confirm. You guys clearly care about your customers

Date of experience: August 7, 2017
Texas
1 review
0 helpful votes
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The additional processing fees were too high. + and email delivery fee?

Egregious. Will not be going to Ravinia again.

Date of experience: August 7, 2017
Minnesota
1 review
0 helpful votes
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Very Quick
August 7, 2017

Very easy and smooth to work with. Looking forward to the show in Nashville. Will use service again in the future. Quick online delivery of my tickets.

Date of experience: August 7, 2017
Indiana
1 review
0 helpful votes
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Great
August 7, 2017

Website is extremely easy to use and you cannot beat the pricing. Confirmation email was sent out fairly quick, so it's wonderful.

Date of experience: August 7, 2017
Arizona
1 review
0 helpful votes
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Excellent, fast, no trouble, easy to buy tickets for any events. I had trouble on getting these tickets until now. Thank you.

Date of experience: August 7, 2017
Colorado
1 review
0 helpful votes
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It was easy to buy the tickets and receive them via email within a minute. I did however think they were overpriced and felt a little ripped off when I saw the actual price on the ticket versus what I paid and what the prices at ticket master were selling for. The service fees are extremely high and I should have paid more attention and checked around before purchasing.

Date of experience: August 7, 2017
Pennsylvania
2 reviews
1 helpful vote
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Never use this site
August 7, 2017

They tricked me into purchasing obstructed view... charged me $100 for a $29 seat and won't let me exchange it. And it was only 12 hours later.
I pressed best seat available and got the worst in the house.
Never ever use this site. One word. Rip off!
Way to ruin what was supposed to be a great night. Thanks a lot... sarcasm!
Two thumbs down!

Date of experience: August 7, 2017
California
1 review
0 helpful votes
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Excited for my wife and i. We celebrated our 22nd anniversary august 5th... she wanted to see a play. As a gift from me... she Is going to love our seats. I hope it will be well worth it. Thanks. Anthony...

Date of experience: August 7, 2017
Texas
1 review
0 helpful votes
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This seems too easy
August 7, 2017

Received confirmation of order being received but not Tickets yet... they are to be delivered by email 9/2/2017. I like the option of being sent an email to reply to from your customer support number!

Date of experience: August 7, 2017
Colorado
1 review
0 helpful votes
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Good
August 7, 2017

I think a7.50 charge for an internet download fee is inhumane, this is America and we have a legal right to the internet, so I'm confused on what the 7.50 charge is actually for. A way for the venue to make money? Or the company selling the tix. I'm sure it's not going to the performers

Date of experience: August 7, 2017
Oklahoma
1 review
0 helpful votes
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Worked out well.
August 7, 2017

It was very easy and simple would order more tickets at a later date...

Date of experience: August 7, 2017