OnlineCarStereoReviews 85

DO NOT BUY FROM THESE GUYS. SAVE YOURSELF THE HEADACHE AND TIME. MOST OF THE ITEMS LISTED ON THE SITE ARE NOT AVAILABLE, IF THEY ARE WHEN YOU RECEIVE PACKAGE YOU WILL NOTICE THEY ARE REFURB.

DO NOT WASTE YOUR TIME WITH ONLINECARSTEREO. They are Nothing but SCAMMERS. I placed a $700 order on TUESDAY. I called their customer service the following day to ask about how long it should take to receive the package because I have never dealt with these guys before. They said that before they can ship it I need to pay $180 in SHIPPING ALONE even though their website states that All orders over $99 get free shipping. Not only That but I would also have to change my shipping address from my Home P. O. Box to a physical address which isn't possible because I live in such a rural area. So I changed the shipping address to my brothers house which is in the nearest town over, 100 miles away, which meant that i also had to drive up there. Just to pick up my package. I cringed at the thought of that but they said it would arrive in 3 days flat and because im simply DYING to get my order in I agreed. Considering the fact that I live in Alaska and Im ready to do anything ro get my Orion HCCA and miscellaneous parts ASAP so I bent over backwords and paid for the shipping because shipping was about the same even on Amazon and I had already placed my order and had the money taken out of my bank account through PayPal. I waited FOUR DAYS before I drove up there to pick it up because my brother had just flown out of state for his whifes family emergency the day before and GUESS WHAT. NO PACKAGE. I proceeded to call OnlineCarStereo. You'll never believe what I found myself having to deal with; They ARE NOT open on weekends. I got to leave them a MESSAGE. So I proceeded to call UPS. Because their shipping information didnt make sense. They told me that UPS Never even RECIEVED the package yet. The OnlineCarStereo customer satisfaction guarantee that states that all packages get shipped out within 24 hours. That is the BIGGEST LOAD OF BS I have Ever had to deal with. So here i am FIVE days after I placed my order. 100 miles from home. No package. No response. Iv Never had to deal with such a poor customer service in my ENTIRE LIFE. I just left them Two messages stating that I Demand to talk to the poor bastard who was stupid enough to take the management position because when they call me back they will get an EARFUL. With my luck they wont be open Monday(tomorrow) either because its a holiday. All the more time for my blood pressure to raise. One thing I can promise you is that if I don't get FREE shipping (like their website originally claimed) in return for this BS headache and earful of LIES I will cancel my order. I thought that maybe this just happened to me but after Googling customer reviews for OnlineCarStereo i came to the realization that i was an IDIOT for buying from these guy. They have wasted MY time and they WILL waste your time. I simply can not emphasize enough on how pissed I am after reading all these reviews on how their customer service is a load of ****. Do NOT WASTE YOUR TIME WITH ONLINE CAR STEREO THEY ARE NOTHING BUT SCAMMERS. If anyone has a petition going around to shut this conniving company down, please send me a link and you Will have my signature. Thank you for taking the time to read my rant. The hour of my life i wasted away writing this review will not have been spent in vain if i can prevent others from finding themselves in my shoes. Not to mention the hr and a half I spent driving up and the next hr and a half ill spend driving back home. Please don't put yourself in this situation thinking your going to save a few bux by trying to go through these guys. I repeat DO NOT BUY FROM ONLINECARSTEREO.

P.S.
I have never bothered writing a review on a website in my Life until today. THATS how Pissed off I am.

If it was possible to give them no stars I would have. I placed my order online on Friday 08/01/2014. I was sent an email indicating that it was not possible for them to ship to an address other than the credit card/debit card billing address. In 22 years of purchasing goods/services on the internet I have never heard of this. I have purchased close to $1000 worth of items from other websites in the last 90 days and none of them required this. But it gets better... Once I called my credit card company and asked them to put my work address in my account notes as an alternate shipping address (which they in turn had never heard of this being requested by a merchant either) I called four times and sent two emails over a four day period to be told each time that it would be shipped out that night. Finally I had enough and I called and left a message on the voice mail of one of the staff. I requested a call or email back and got none, only an automated message indicating my order had shipped on 08/08/2014. On 08/12/2014 I got another automated message indicating that one of the TWO items I purchased from them (line level converter and a subwoofer) had to be shipped from one of their 'alternate warehouses' and it shipped on 08/12/2014. So, today (08/13/2014) one item is to be delivered and tomorrow (08/14/2014) the other is to be delivered. It should also be noted that on three separate occasions I called in I asked to speak with a supervisor, on all three occasions I was advised that there was none. I asked when they would be back, I was told, "they'll be in when they're in" and was hung up on. In my opinion this company needs to take some serious stock of their customer service skills and training. I will not be purchasing any more goods from this company even though they purport the best prices to me its worth spending another $30-50 to get my stuff where I want it shipped in 2-3 days time vs over two weeks. This is the information age, not the mail order catalog age.

Simply Horrendous. Dealing with these people; you might as well shoot yourself in the foot. They are extremely rude to you for no reason. I didn't quite understand. I was nice and respectful and above all patient. Throughout the whole process.

I ordered a sound processor from them, even purchased the additional 4 year extended protection plan. You think they would like to help you after you shove more money into their lap. But no, they dont even treat you like a number. They like to ignore phone calls and even e-mails. When I received a response, WEEKS later, I had problems with my unit, so they insisted on "testing" and repairing the unit telling me it would take "maybe 6 to 8 weeks".

3 MONTHS later, they just send me a replacement unit. Which they could have done in the first place. No customer service, no asking for feedback, no humans?