John B.

If it was possible to give them no stars I would have. I placed my order online on Friday 08/01/2014. I was sent an email indicating that it was not possible for them to ship to an address other than the credit card/debit card billing address. In 22 years of purchasing goods/services on the internet I have never heard of this. I have purchased close to $1000 worth of items from other websites in the last 90 days and none of them required this. But it gets better... Once I called my credit card company and asked them to put my work address in my account notes as an alternate shipping address (which they in turn had never heard of this being requested by a merchant either) I called four times and sent two emails over a four day period to be told each time that it would be shipped out that night. Finally I had enough and I called and left a message on the voice mail of one of the staff. I requested a call or email back and got none, only an automated message indicating my order had shipped on 08/08/2014. On 08/12/2014 I got another automated message indicating that one of the TWO items I purchased from them (line level converter and a subwoofer) had to be shipped from one of their 'alternate warehouses' and it shipped on 08/12/2014. So, today (08/13/2014) one item is to be delivered and tomorrow (08/14/2014) the other is to be delivered. It should also be noted that on three separate occasions I called in I asked to speak with a supervisor, on all three occasions I was advised that there was none. I asked when they would be back, I was told, "they'll be in when they're in" and was hung up on. In my opinion this company needs to take some serious stock of their customer service skills and training. I will not be purchasing any more goods from this company even though they purport the best prices to me its worth spending another $30-50 to get my stuff where I want it shipped in 2-3 days time vs over two weeks. This is the information age, not the mail order catalog age.