Rockville AudioReviews 108

Horrible customer service waiting months for replacement remote for my home theater system! Customer service will lie tell you problem is solved but nothing will get fixed!

We purchased a sound system from Rockville audio and within a couple of months the remote stopped working.There is no replacement remote available.They have been out of stock for over 6 months.They do not have a universal remote That is compatible with their systems so that you are forced to buy from them. Total waste of money. Would not recommend the company or the product.

As a former employee of this organization, I would not recommend anyone purchase from this company. Rockville and Audiosavings operate under the same management and mislead consumers regarding their products. A significant percentage of audio items fail shortly after purchase, often just after the one-year warranty expires. Most components are cheaply sourced overseas and fail once they warm up. Save yourself time and money by investing in higher-quality audio gear that will last for years.
Even within the warranty period, the company requires consumers to pay shipping fees to return defective products—if you even make it that far. Companies like this one should not exist and should be shut down. The owners are dishonest and make false promises. For years, colleagues and I were promised raises that never materialized, even as our workload increased. During review time, they cite unmet metrics to justify zero compensation for the extra work.
Avoid supporting this company and warn others to steer clear. They exploit both consumers and employees alike.

This place is absolutely horrible. I bought a PA with 12" speakers. I get it and the speakers blow out. I call support, they tell me to package them up and return them and they'll ship me out new ones. I do, I receive the new replacement speakers and they blow out too. Not to mention the PA came with two mics, one mic didn't work and the other the cap fell off. Back to support, I call again and the support rep tells me I am only allowed to turn it up to 70%. I'm like what, what is your name? Rockville, do you want to rock? The rep ended up arguing endlessly and finally hung up on me. I asked him before he hung up if I bought the same PA with the 10" speakers where would I be, at 50%? The equipment is garbage. Just take the time and buy from a more reputable company. I'm stuck with this garbage equipment and out $500 plus endless time and energy. Support is horrible and will even hang up on you. That's like me buying a new oven that goes to 450 and being told the hottest I can use it is at 350. They should never sell equipment that can't handle the power it's advertised as. Very poor quality and customer service. One more thing the same PA comes with 15" speakers and I asked him what advantage I would have with the 15" speakers. He told me lower impedance but still only 70% volume. So I would of paid even more money for those, no output increase and they probably would blow out too. Very disappointed and I'll never give Rockville my business again

I made a big order on this website for acoustics and an amplifier for my boat! The store sent the order in 3 different packages. As a result, I was given erroneous very cheap speakers, but they did not send expensive outdoor speakers for the boat. I contacted the support service on the store's website and outlined the essence of the problem! I offered them to send me the product that they did not send and sent the wrong one! To which the answer was given to me: WE DECIDED THAT YOU CAN KEEP THE WRONG PRODUCT AND PLACE A NEW ORDER ON THE WEBSITE FOR THE PRODUCT YOU NEED! I don't agree with this situation - that's why I'm writing this review about this store! Not only does the product I need cost 203 USD, but the one that was sent by mistake costs 37 USD

I puchased a 180 watt 6 channel 70v reciver.
So far perfoms as expected. Support was great with the 1 question I had.
Running 8 speakers in my pool table shed out back and sounds great.
For the cost/value Im good

I returned all of the items to rockville and they only gave me a partial refund! I talked to a crap load of people to resolve this but no results! I had to dispute the charge to my bank to get the rest of my money! Keep your money and shop elsewhere!

I bought these big Bluetooth speakers from Rockville online and was happy, for about two or so months until one day it abruptly died without a reason. The thing that kills it even more, is that they refuse to even send a postage paid box for the return or exchange. On top of all this, they have a dead customer service help line, so don't get these Bluetooth speakers, heck don't buy anything Rockville period.

This is the worst purchase in my entire life! They falsely advertised that they have bluetooth. That was a lie! You cant pair your stereo with these speakers! The only thing you can pair is a smart phone. That is nice if you have bookshelf speakers but these are advertised as home stereo speakers. Also since the bluetooth didnt work they don't have plugs in the speakers to hard wire regular wires from your stereo. I tried to get these speakers to work and none of the outputs worked. These speakers are now useless! And i'm mad that I wasted my money! I should have looked at the reviews outside amazon. This product need to be taken off the amazon platform! I tried to ask for a refund from the company and they refused! I will never buy anything without checking the reviews on the product. I can't trust Amazon either they are in it for the money! I bought this online

Avoid this place like the plaque! Poor customer service with conflicting stories about returning a defective speaker or the whole system because the speaker isn't in stock! Probably because the speakers aren't any good in the first place! I was lied to from not one but two customer service agents, and then was told I wasn't lied to! That's when I decided not to return anything or wait for a new speaker! I literally had to tell them to stop emailing me and told the company to go kick rocks. I also told them to take me out of their system completely for I don't want anything else to do with their company anymore. Seems like the company needs to retrain the people they employ, for a better experience atleast for me anyways! Also they want to charge you for anything missing from the original box even down to the manual if it not in the return box! I say this again avoid this place like the plaque!

Over all 5 star only because of service 100 % money back guarantee and free shipping with returns! Have not seen this with any other company

Do not buy any Rockville items - ZERO customer service and product IS NOT as advertised - DONT WATSE YOUR MONEY

Bought a radio with USB capability, doesn't work, tried calling - put on hold forever with the hold music assaulting my ears (worst ever). Still waiting after 2 days for a call back. Don't waste your money

Non existent techinical support. Dont buy form them like we have only to find out we re on our own to figure this out. No manual included with the purchase. This company is a joke.

I purchased a switchable pwr supply and I got it in and the box was damaged and not inside of another box like most electronics should be shipped and before I opened it I was thinking oh no! Sure enough I took it out and it was bent up, so I reached out to the company over and over with emails and pics as requested by Val at Rockvile. And it's been like a cricket farm for days...nothing!

Rating: (5/5)

I recently encountered an electrical issue with a newly purchased enclosed subwoofer from Rockville. Initially, I was concerned that I might be out of luck, but Rockville's customer support team quickly turned the situation around. Their response was nothing short of exceptional – merciful, generous, and incredibly fast-paced.

I'm not exaggerating when I say that Rockville's customer support exceeded my expectations. They went above and beyond to resolve my problem and ensure my satisfaction. In particular, I'd like to commend Tim, the representative who assisted me. He was not only knowledgeable but also remarkably easy-going, which made the whole experience a pleasure.

As an enthusiast who loves working on my car and appreciates quality audio, I can confidently say that Rockville's products are top-notch. This incident has not only reaffirmed my trust in their audio/subwoofer offerings but has also changed my perception of customer service reps in a positive way.

If you're in the market for audio products or subwoofers, Rockville is the company to choose. Their dedication to customer satisfaction and the quality of their products are truly commendable. I wholeheartedly recommend Rockville to anyone seeking an outstanding audio experience.

Thank you, Rockville, for turning what could have been a frustrating situation into a shining example of excellent customer service and quality products.

Sincerely,
Sir Alex

I usually don't do reviews but this company got under my skin. I went to their site to order some speakers. Upon entering the site a message came up to receive a free Bluetooth speaker. I signed up, placed my order and noticed the speakwas not on my order. I then called C.S, and was told I could only use 1 coupon per order. Well I only used 1 coupon. The Bluetooth speaker was contingent upon signing up for subscription. Well she was no help, so I canceled my order. Worst company ever, should have listened to the reviews.

I had bought the Ground Pounder 800 watt twin 10inch subs and had it professionally installed and not even one month and the unit Is blown and I'm not too happy so stay far away from Rockville Audio. Junk system

You get what you pay for subs and mixer fans don't work it's constantly over heating and the mixer goes in and out with static.

• Let's start with ARVYN- the worst CSR I have dealt with in decades and with multiple industries. Unprofessional, doesn't listen, and won't think- only does what the prompts tell him to do. PLUS will not allow you to be connected to a Manager.
• It is no wonder that your company has below 2-star ratings format least three services- Better Business Bureau, Sitejabber, and Complaintsboss. The average is like 1.8. My experience with you over the past two months totally reflects these reviews.
• I will continue to post and file complaints until I speak with a Manager in the United States… So sad that you have walled-off your company management from actual contact with customers. The overseas call center tries hard but cannot think outside of the screen prompts!

No answers to my emails, no answer to having tech support contact me… totally unprofessional company!

Orders- *******,*******, *******, *******