Rockville Audio

I puchased a 180 watt 6 channel 70v reciver.
So far perfoms as expected. Support was great with the 1 question I had.
Running 8 speakers in my pool table shed out back and sounds great.
For the cost/value Im good

I returned all of the items to rockville and they only gave me a partial refund! I talked to a crap load of people to resolve this but no results! I had to dispute the charge to my bank to get the rest of my money! Keep your money and shop elsewhere!

I made a big order on this website for acoustics and an amplifier for my boat! The store sent the order in 3 different packages. As a result, I was given erroneous very cheap speakers, but they did not send expensive outdoor speakers for the boat. I contacted the support service on the store's website and outlined the essence of the problem! I offered them to send me the product that they did not send and sent the wrong one! To which the answer was given to me: WE DECIDED THAT YOU CAN KEEP THE WRONG PRODUCT AND PLACE A NEW ORDER ON THE WEBSITE FOR THE PRODUCT YOU NEED! I don't agree with this situation - that's why I'm writing this review about this store! Not only does the product I need cost 203 USD, but the one that was sent by mistake costs 37 USD

2nd stereo is crap, customer service very hard to get, hours are some short hours every other Thursday only if you pick your nose with your left hand... or something like that. Helpful if you can actually every talk to someone. Doesn't change the fact that now i have to tear my dash apart for the 3rd time because their product doesn't work. Buy elsewhere.

I purchased a large Karaoke set for my daughter Christmas 2022. It's February 12th and all equipment has still not arrived. Their customer service is appalling and after dealing with PayPal they said to reach out to my bank. Emails are illegible. Response is basically that you're a liar and that the parts had to be boxed. I cannot wait to reship this thing we cannot tear back to this manufacturer! Use common sense please! If you need something, anything- Save the hassle we've been through and purchase from elsewhere

Bought a radio with USB capability, doesn't work, tried calling - put on hold forever with the hold music assaulting my ears (worst ever). Still waiting after 2 days for a call back. Don't waste your money

My Gosh, sound is so flat even with bass boost on iPhone 11 Sad, absolute waste of time and money. If your into Music asI am > Look elsewhere.

I purchased a switchable pwr supply and I got it in and the box was damaged and not inside of another box like most electronics should be shipped and before I opened it I was thinking oh no! Sure enough I took it out and it was bent up, so I reached out to the company over and over with emails and pics as requested by Val at Rockvile. And it's been like a cricket farm for days...nothing!

This is the worst purchase in my entire life! They falsely advertised that they have bluetooth. That was a lie! You cant pair your stereo with these speakers! The only thing you can pair is a smart phone. That is nice if you have bookshelf speakers but these are advertised as home stereo speakers. Also since the bluetooth didnt work they don't have plugs in the speakers to hard wire regular wires from your stereo. I tried to get these speakers to work and none of the outputs worked. These speakers are now useless! And i'm mad that I wasted my money! I should have looked at the reviews outside amazon. This product need to be taken off the amazon platform! I tried to ask for a refund from the company and they refused! I will never buy anything without checking the reviews on the product. I can't trust Amazon either they are in it for the money! I bought this online

So I bought Rockvilles 2400w dual 10 and amp package on their website. I was super excited until i started reading these reviews. So i emailed them early this morning around 6am asking if my package hasn't been shipped out if i can cancel and receive a refund. Within an hour and a half (before they are even considered open) i receive an email stating that she had canceled my order and sent a full refund my way and stating it will be in there within 24 hours. Its already in my account pending and it hasn't even been 30 minutes since the email.

I do recommend this website. They will tell you orders are delivered in a day and it's been 4 for me to even get the payment approved. And they will not notify you on any of your stuff until it goes to fedex. I've had to do the most just to find out my order has been canceled and how long it takes to get your money back you don't even want to know. If you read this and was dumb enough to continue on the website because you seen cheap stuff you deserve everything coming to you. Seriously.

I don't normally do reviews - but I thought this needed to be said. I bought 2 RPG12BTV2 from Amazon. Both arrived but one was wrong model - Amazon gave me a refund. This was not Rockvilles issue. The second one did not work from the beginning. This is where the issues begin - since Amazon would not refund a second time I went to the Manufacturer- this initially was a little painfull. Phone calls - waiting for tech support to call back several days - I was getting a little steamed. Finally I got a tech and got an RMA. I happened to be working very near the RMA center so I went to bring the RPG12BTV2 back directly. When I got in the building I was introduced to Michael- he took my RMA and got it expedited for me. They had it fixed later that day and and I picked it up the next day. Michael did a great job for me and now time will tell when I put this to work. I know other people have had some horrible experiences mine wasn't too horrible. But they could do a better job up front with customer service - buy my in person experience was great.

BBB.org
Contacted BBB ( Better Business Bureau) BTW had a hard time doing it on my phone has to use my computer to file. Within one day FedEx notified me that my product is now shipping. Well see if it's in good shape. So in total 12 days TWELVE to get product. It's not actually here but I trust FedEx. That's only with the BBB on my side. I wish I could give them a hug! I already posted a few days ago about my product not being shipped "only label mad

Purchased a package set from Rockville for 2 American Bass subs and an enclosure; received both in a timely manner - great, right? Wrong. Went to install the subs in the enclosure and found that the subs did not FIT inside of the pre-cut sub holes. There was atleast a half inch gap that didn't allow the subs to sit flush in the box.

Avoid this place like the plaque! Poor customer service with conflicting stories about returning a defective speaker or the whole system because the speaker isn't in stock! Probably because the speakers aren't any good in the first place! I was lied to from not one but two customer service agents, and then was told I wasn't lied to! That's when I decided not to return anything or wait for a new speaker! I literally had to tell them to stop emailing me and told the company to go kick rocks. I also told them to take me out of their system completely for I don't want anything else to do with their company anymore. Seems like the company needs to retrain the people they employ, for a better experience atleast for me anyways! Also they want to charge you for anything missing from the original box even down to the manual if it not in the return box! I say this again avoid this place like the plaque!

Do not buy any Rockville items - ZERO customer service and product IS NOT as advertised - DONT WATSE YOUR MONEY

My product was defective. I really wanted a new one. I was willing to exchange it and wait for a new one. I sent it back via their ground shipping label. 6 days to return the product. Then they said 5 days to open the box to see if the product is inside. Now they are saying 5 days to "decide" if they are going to issue a refund. Amazon would have issued the refund once the box was shipped. I am still wailing for my refund. I am not hopeful.

If only I had read some of the reviews prior to placing my order!
I purchased 2 rockville party speakers. Now the speakers themselves were ok, or should I say the one I tried. Not as load as you would expect but OK. I never even
Unpacked the second one as I was so frustrated with the run around I kept getting regarding the shipment that I sent them back and purchased another set from someone else. In a nut shell I purchased them and received a shipping notification the next day. 6 days later no updates. When I questioned customer service they could only tell me that they shipped. Now they also said they may be sitting in a FedEx trailer at there warehouse or the trailer could be at the fed ex hub, But they could not tell me where they actually were. Only that it was a Fed Ex issue. Now 10 days and 4 reps later the story remains the same. Its all Fed Ex's fault. Well That as far as I'm concerned is completely unacceptable. You would think that after 2 weeks this trailer should have been located? Now this whole time the web site kept stating that there could be a 1-2 day delay in shipping. And whenever I called them out on the delay. The response was always the same.
So while I cannot really knock the product. I can tell you to shop elsewhere. It will save you weeks of headaches. FYI I did receive them after 3 weeks. The 2 stars are for the return process. It wasn't the best but it wasn't the worst.

I purchased a Rockville home Surround sound within 2 months the remote broke because it's so cheaply made, contacted customer service told them about it they said they would send an email. I never received an email contacted them again wanting a refund they said they would get back to me within a day. Still haven't heard from them. Note: you can not use the Surround sound without the remote! $165 wasted! DO NOT BUY FROM THIS TRASH BRAND!

Non existent techinical support. Dont buy form them like we have only to find out we re on our own to figure this out. No manual included with the purchase. This company is a joke.

Purchased a brand new Rockville flip down TV/Media player. First time playing it, the screen went blank in the middle of the movie yet the audio was still playing. Contacted business and took them four days to get back to me via email. Forget about trying to contact them via phone or chat as it will produce no results. When we finally received a return email from tech support was asked if the problem "fixed itself". Their products only have a 90 day guarantee. I can see why.

Over all 5 star only because of service 100 % money back guarantee and free shipping with returns! Have not seen this with any other company

This company does not know how to run a company... The customer service reps lie and treat thier clients with no respect. If you ask they a question you get a word salad like as if you are a 2 year old. I bought 2 speakers for a specifc date/Gig. They send one and then tried to blame it on FEDEX... When all the time they did not ship the second with the first. I tried calling to explain the situation and the agent just keep saying the same thing over and over which was a complete lie.