I got one word for Rockville Audio Products & their entire operation... AWESOME! Delivery was fast.

After 5 months of a defective remote! Still trying to get a refund!
Purchased on June 29th received on July 10, Didn't work on July 12th. Sept 2nd asked again about sending one since they had them in stock again. I am sorry to hear you are experiencing issues with your remote control. We would typically ship out a new replacement in a situation like this but unfortunately we are currently sold out at the moment. We can either issue you a refund or wait a few weeks until more arrive to ship out replacement. I look forward to hearing back from you soon.
Sept 5th, Said they sent me out another one however they sent me a copy of the order from the initial order placed on June 29th! I told them that is not correct!
Friday Spet 3rd I asked for a refund since they couldn't figure it all out.
Sept 4th they replied "Good Morning Keith, I hope you are doing well on this Friday.
If the replacement remote was never shipped out to you, you should have nothing to return to us.The previous email you received is a standard email we send to all customers when doing a return. In your case, you paid for the remote before it was in stock. All we did is just refund your purchase."

Sept 10 sent me an RMA to return this! Return it after all of this time of not mentioning me returning it, they now want me to return it!? I had to dig for this. They forgot to send me the prepaid form in the first email.
October 11 received an email saying status was changed to refund reason- didn't want item. Nothing else! Nothing about what happens next. I contacted them and told them it was defective. I would hatefor anyone else to go through all of this for this same defective remote!
I asked what happens next they replied…(October 12)."Good Afternoon, Once the refund is received by your bank, it can take 3-5 days for the refund to show up on your accoutn." How does this make any sense!? If its at my bank I will see it!
They had this remote in stock the last week. Didn't once suggest hey why don't we send you another!

Along with the other complaints. I would have to say all are true items are not of quality and along with Customer Service! Again this is a lot to have to do for a $20 item I paid for in June!

AUDIO SAVINGS/ROCKVILLE AUDIO is a perfect display of incompetence and shady business practices. I am currently tied up in a month-long ordeal with these people. I bought some product from them just about a year ago and had every intention of finishing the system in my work truck through them. That is until now. I told my family about a system that I had put in my work truck and they were telling me how they did not have the money to put decent sounds in the van. So I purchased some gear and was going to do it for them on their visit. I spent a lot of time on the phone and in chat rooms and on emails with these people to make sure everything went off without a hitch. I have order confirmation emails from these folks. I have shipping confirmation emails from these folks. I have emails of delivery dates that have now come and gone from these folks. Two weeks ago when I questioned them about the lack of movement on the tracking I was told " oh! We are so sorry for your inconvenience. Let me check on that and get you some answers and I will get back to you". Well, that never happened. A couple of days after that I had someone on the phone that insisted my product had been loaded on a truck on May the 11th and that FedEx just never picked up the truck. I really doubt FedEx is in the habit of leaving loaded trucks sit around for a week. Three times now I've been on the phone with these folks and they said "oh well let's just give it a couple days to see if there's any movement on the tracking and we'll get back to you". And of course no one gets back to you. Every time I talk to some one it is the same runaround, "Oh! I'm so sorry for your inconvenience. Let me check on that and I will get back to you". I think I am well past the baker's dozen on "Oh! We are so sorry for your inconvenience. Let me get you some answers and get back to you".
I ordered the product amazing 9th or the 10th. I received a confirmation email about the order. On May the 11th I received emails stating that both of my packages had shipped. Two separate tracking numbers included in those emails. The wiring kits showed up on the 13th. At this point I have been following the tracking information and already know that my product is still sitting in New York. On May 17th I received another email stating that my package would arrive by the end of the following day. Having been using the tracking number and knowing that my package was still sitting in New York I had my doubts. But, I took May the 18th off work to receive the package in person for security reasons. May the 19th rolls around family rolls into town and all of the disappointment and melee begins. Dealing with the stress and disappointment brought on by my business with Rockville audio/audio savings lead to a very ugly weekend. They have now long gone and I have at least one family member that swears they will never visit my home again.
Today May 25th I was able to get some one on the phone to look into this. THIS! THIS IS WHAT IT SAID..." Oh! I am so sorry for your inconvenience. Let me look into this for you. Oh! It looks like your order was never placed ( which is odd seeing as how I have an order#******* confirmation. I have a laundry list of correspondence insisting that my package would be here.) And it continues..." What I can do for you today is reorder it and you should get it in a couple of weeks. Or I could refund your money".
REALLY? After all of the stress, grief, and misery that this stupid stereo system has caused me? After the falling out with my family over this stupid stereo I'd literally set for an hour contemplating suicide. But, it sure is nice to know that RA/AS is " so sorry for your inconvenience."
To anyone considering Rockville audio or Audio savings ( being the parent company), I say to you... JUST SAY NO!
PLEASE SAVE YOURSELF THE GRIEF AND STRESS. I ASSURE YOU IT IS NOT WORTH IT.

I advise check your product purchase a KPS12 got a KPS10 with a KPS12 stamp Audiosavings.com bad biz

This review is about the RVSS4A pneumatic lift assisted speaker stand that has had a redesign of the leg adjustment collar and the speaker height adjustment mechanism. Aside from all of the legs, braces and the vertical poles this is virtually a complete redesign. Rockville claims a "Hassle Free" warranty! The Magnuson - Moss warranty act of 1975 (Still law) says any variation of "Satisfaction Guaranteed" is, by that phrase alone, what is guaranteed and nothing else! "Hassle Free" under this law implies what makes the customer happy is all that matters! That is very open ended but true nonetheless!
I began back on Nov. 8,2017, though I can not find my first contact, offering to pay for the replacement parts and was told they didnt have them at the time and would let me know when they had them! I have a dIsc jockey business. This made my set up time more difficult. I was willing to be patient. When I originally thought it was the fault of a want to be helpful client the part was broken from over tightening. Until the second stand failed the same way. I am a professional electrician as well as a DJ and understand snug is enough! Now I felt I was being ignored so I attempted a second contact (11/13/2017) with no response! I was still willing to pay for the parts! On Feb 26,2018 I became a little more aggressive and sent them their first notification about the Magnuson - Moss Warranty Act In the hope they would comply with my wishes.

It had come to my attention they had redesigned the stand completely! I now know this was a design flaw and changed my request from just parts to replacement stands. They keep insisting they will warranty the stands as they are. This is where this is a hassle! I have to find some kind off boxes to put the stands in. Pack them in such a way that they will not become more damaged! The stands are anything but physically easy to find boxes for. They will pay for the shipping. That does not make this in any way hassle free! They will fix them with the old style parts that will merely be in trouble in a few months! Hassle free would be I get all of required shipping materials and a set of new design stands with an apology! Yes, I will pack them for shipping. Still not hassle free but acceptable!

This is in the hands of the New Hampshire State Attorney General!