OneTravel

I booked for one day and they switched flights on me and wanted more money for the original flight. We call that bait and switch. Foreign customer service that waned to blame me. Don't ever use this company. Run away! Stay away don't even call them. They are HORRIBLE. Unbelievably bad. Worst company on the planet. Do not use. The worst, pathetic excuse for a company out there. I should have read reviews first because they have done this to other people.

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

As a first time customer of online booking, I was impressed to see how easy it was, to find the flights I wanted at such reasonable pricing. Once this trip goes according to plans and expectations, I will definitely be back and advise others to join.

No customer service at all. On hold for 2 hours. I was given number by agent Diego *******943) to contact them directly but it was automated service that hung up on me. It was not one time but several times that we were on wait for customer service agent for at least hour and half. They can't add baggage over the phone. I spoke with them to book my wife's flight, they were able to book then. When flight schedule changed, they want my wife's authorization to contact them. Just real pain in the butt to talk with them. I know they are from India name Diego, Rebecca. Where in the World an Indian name like that.

Now I am on the phone and customer support is saying that, she didn't receive any email, and put me on hold. With no resolution at all

I called One Travel for my refund (it was refundable ticket) and they said they will request airline. And that was last week. I called them back today to check the status and they have not done it yet and it has been 5 business days. And it is very difficult to communicate with customer service. Every time I call them, it feels like I am talking to the wall... Your problem will be only your problem. Don't use this website.

I was flying from the philippines to the states. I noticed they has some red writing on my itinerary that said make sure your name is correct. So i gave them a call and the only thing i saw wrong was my middle name was abbreviated. They told me that i could not fly because of this. They said that the ticket is non refundable and they cant just spell out my middle name. So i had to buy a new ticket for $1100 plus pay a $250 cancellation fee. I would not recommend that anyone ever deal with this company.

My (ticket) $56 dollar flight, as long as it was round trip, cost 162.54 after a $35 discount. If this ticket wasn't for my mother, I would cancel. Read and re-read to make sure of the price before committing. Not again.

Stay away from this company, their customer service is terrible and it seems nothing short of a scam. I understand that many companies are under pressure from the pandemic, but the airlines have cancelled our flights and we cannot get through to one travel to get our money back. The online chat takes hours to speak to someone and directs you to a phone number that directs you back to the online chat. Will never use them again and other should not as well.

I was using this site first time. I booked two ticket and spend almost $3000 for it. When I got my credit card statement it was saying they have charged me lot more. When I called them they explained me that the amount been charged was in Canadian dollar, the different was huge. So i strongly suggest that before booking ticket with this guys double check the actual price in your currency because I am sure it will cost you less if you book through your local agent. Once you have paid for your ticket it will really hard to talk to there guys.

Most tickets are non refundable, and customer service didn't do anything to help or try to fix the problems they had caused. I called told them im active military and they gave me 2 flights that were not changeable or refundable, my command changed the dates and they did nothing to help me except make me pay more money, and then cancel my flights and I don't get anything in return except for a voucher for a company that I will not use again. Hopefully someone listens, don't use this place

I use this website every time I travel. You can easily find flight tickets from different airlines that has decent price. Also, customer support is always there for you if you have any problems with booking or canceling your trip.

My return flight was a nightmare. The airline was not the one indicated on the reservation so all of the baggage information was wrong. There was no carry on luggage allowed so it cost us an additional $70 to check in our carry on. The first flight departed and landed at satellite terminals not at the main terminal. The only way to get from one to the other was on foot. This caused a great deal of pain and stress as one of our party had mobility issues. The first flight landed at 9:41 pm and we got to the main terminal at 9:55 pm after running like idiots. The airline counter closed at 9:45 pm so there was no one there to accept our luggage and check us in. After causing a huge scene, we were finally assisted and managed to make our second flight. However, not without great stress and health issues for two of our party.

We've been waiting for over a year (tickets that were purchased in January 2020) to receive our refund from this site. Tickets that were purchased and could not be used due to COVID were never refunded or credited till this day. We've been writing to them on daily basis and keep receiving generic bot like replies, urging us to "bear with them" or " be patient", well we lost our patience already used by this site to its maximum. We paid large sums of money that they keep holding for their own reasons. I can't even say this site has customer support. STAY AWAY! There are many similar service providers out there that will offer similar prices with better customer support and respect to their paying customers.

After researching trip Vancouver to Ottawa, I was sent a link by OneTravel.com. Their price seemed good. As I was a Canadian, in Canada, booking a Canadian airline to and from a Canadian city, I was choked to find later that I had been billed in foreign currency (US dollars of course) They also charged me for seat booking and travel insurance, either of which I knowingly signed up for. (All in the fine print apparently) After one hour on the phone, they agreed to take away their service fees only. They suggested that I should have used OneTravel.ca, who of course never contacted me. This company is not upfront and Canadian airlines should not be using them.