And I've travelled to 63 countries. Worst worst customer service I've seen in my life. You go in loops till u give up and buy a new ticket
Gannon Agent *******
Very professional and courteous and helpful.
Very accurate information and processing.
He helped
In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair.
What a nice person.
May God bless him and his family.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
The changes in the past year have been impressive; the customer service is much faster, and the process has been much friendlier! :)) )
Thank you for your positive feedback. We are happy to learn that your experience has been satisfactory. We look forward to assisting with your future travel needs.
I need an inexpensive trip home and yours was the best price I was searching and searching and I found your website on google
Thank you for your positive feedback. We are happy to learn that our website provided you with the options you were looking for.
We look forward to assisting with your future travel needs.
Expedient! Normally, finding tickets to Trinidad and Tobago take enormous time... this time it was populated quickly on Google. I appreciate the quickness!
Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Ok easy to navigate and clear instructions with valid hyperlinks. Quite good! As usual confusing prices.If I search for tickets for 2 persons I'd expect to see the full price for my tickets, not a per capita price. In this case I got badly misleaded because the half price sounded just like a reasonable deal to me (I normally fly out of season).
Thank you for taking time to give us your feedback. We regret any confusion
This is my first time to use this so I'll do my review later. First time to travel and book through online service.
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I've seen a lot of negative reviews saying not to use this site so I just want to chime in and say I have used Cheapoair/ Onetravel for more than a decade every year to fly from Canada to Cyprus and back and I've never had a single issue. To be fair, because I've never had an issue I've also never had to call their customer service so I can't comment on that. It's also the cheapest option for flying to Cyprus from Canada. Some reviewers say you can find cheaper elsewhere but it would depend on your destination. I always book a vegetarian meal and again never had an issue. Plus it's an easy to use website compared to some of the airline monstrosities. I've noticed the last few years you do have to be careful to check if it's an economy light ticket because you have to factor in the extra cost of checked luggage then. But that's it. They're definitely a legit company who offer good prices and service.
I never have any issues using the one travel app. I have booked numerous flights with the One Travrl App.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Bought a ticket through One Travel to go to Florida, not only was it cheaper than if I booked direct but very convenient. They even texted me info about my flight running on time. I would definitely recommend this site, will use them again.
We managed to get our Travel Package set up despite your Customer Service help. We had a question, called in and were on the phone for over an hour and our problem was not resolved. Did more on-line work starting fresh and figured it out for ourselves.
The only bad sides is when updating my rewards miles after each trip is not automatic and also I notice when I bought ticket to my family it doesn't count to my rewards miles.I think it should count as long as I'm the one is paying the fare and booking it should count and add to my rewards miles.
Thank you for your feedback. We appreciate your views on our rewards program.
Everyone I tell how much I paid for my flights etc can't believe they are so low! They want to know how I do it. I say, "Easy! Just go on OneTravel.com". I get the best prices of any site I've tried and great service with major airlines.
OneTravel easily had the lowest cost for my trip! Instead of having to search multiple sites to compare, they brought up the most affordable option very quickly. If you find a flight even cheaper on other sites, they will match the price. They even called me afterwards, with a very short phone call asking if everything went fine. It was over in about two minutes and I had a discount coupon emailed to me! I was very pleased with my experience and look forward to booking again. (No, they didn't pay me to say any of this!)
I do online booking for all of my travels. One Travel has the most expansive choice of flights that you could find anywhere and their rates are competitive, if not the best. Their site is also very user friendly so you are not confused by unnecessary ads or information. It is most straightforward.
Over the years, I have used OneTravel several times, to book both domestic and international flights. They have a good flight selection, but as every travel site, not all possible airlines are represented, so it pays to look at other providers. However, most of the time, OneTravel provided the best flights at the best prices. All the bookings were as described, an never was there a problem.
I booked last minute a week before the dates I wanted to fly out of Vegas to San Francisco and loved the price I got it for! 138 round trip an decent hours it was wonderful and I was very pleased! I actually have already recommended your site to many of my friends cause they were so curious how I got such a great deal for such a last minute flight. Defiantly using this website a lot more I'm the future! I hope I win! It would help me fly more and use your site!
Very good and easy to book, good price compared to other airlines...except now i find out you have to pay for carry on 60.00 each way, a 35.00 processing fee and your boarding pass: which null and voids the very inexpensive fare you are quoted' it's at the least over 150.00 of the price they showed when I booked it
Customer service was great. They searched for the best price when I got to the airport had no problems checking in it was a great experience over all I even told some close friends that they need to try using this website or call for their next trip thanks for everything
Excellent service each and every time. I got your web site from a Emergency Room Doctor I use to work with, I have been using OneTravel for all of my flights, prices and the time/schedule are great best shared information ever received.
Thanks again!
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Thank you for your feedback. We regret the experience was not satisfactory. As an agency, we must abide by the rules set by the airline. We have no authority to waive their rules.