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OneTravel

How would you rate OneTravel?
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Thailand
1 review
0 helpful votes
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Worse agent ever
January 21, 2025

And I've travelled to 63 countries. Worst worst customer service I've seen in my life. You go in loops till u give up and buy a new ticket

Date of experience: January 20, 2025
CustomerService C. OneTravel Rep
5 months ago

Thank you for your feedback. We regret the experience was not satisfactory. As an agency, we must abide by the rules set by the airline. We have no authority to waive their rules.

Canada
1 review
0 helpful votes
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Gannon Agent 30162
October 23, 2024

Gannon Agent *******
Very professional and courteous and helpful.

Very accurate information and processing.

He helped

In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair.

What a nice person.

May God bless him and his family.

Date of experience: October 13, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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The changes in the past year have been impressive; the customer service is much faster, and the process has been much friendlier! :)) )

Date of experience: November 28, 2024
CustomerService C. OneTravel Rep
7 months ago

Thank you for your positive feedback. We are happy to learn that your experience has been satisfactory. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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I need an inexpensive trip home and yours was the best price I was searching and searching and I found your website on google

Date of experience: November 28, 2024
CustomerService C. OneTravel Rep
7 months ago

Thank you for your positive feedback. We are happy to learn that our website provided you with the options you were looking for.
We look forward to assisting with your future travel needs.

District of Columbia
1 review
0 helpful votes
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Expedient!
November 15, 2024

Expedient! Normally, finding tickets to Trinidad and Tobago take enormous time... this time it was populated quickly on Google. I appreciate the quickness!

Date of experience: November 5, 2024
CustomerService C. OneTravel Rep
7 months ago

Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

DO
1 review
0 helpful votes
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Ok easy to navigate and clear instructions with valid hyperlinks. Quite good! As usual confusing prices.If I search for tickets for 2 persons I'd expect to see the full price for my tickets, not a per capita price. In this case I got badly misleaded because the half price sounded just like a reasonable deal to me (I normally fly out of season).

Date of experience: September 24, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for taking time to give us your feedback. We regret any confusion

Ohio
2 reviews
0 helpful votes
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This is my first time to use this so I'll do my review later. First time to travel and book through online service.

Date of experience: November 16, 2024
CustomerService C. OneTravel Rep
7 months ago

Thank you for your feedback. If you have any questions or concerns please don't hesitate to contact our representatives. They will be happy to assist.

Canada
1 review
3 helpful votes
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I've seen a lot of negative reviews saying not to use this site so I just want to chime in and say I have used Cheapoair/ Onetravel for more than a decade every year to fly from Canada to Cyprus and back and I've never had a single issue. To be fair, because I've never had an issue I've also never had to call their customer service so I can't comment on that. It's also the cheapest option for flying to Cyprus from Canada. Some reviewers say you can find cheaper elsewhere but it would depend on your destination. I always book a vegetarian meal and again never had an issue. Plus it's an easy to use website compared to some of the airline monstrosities. I've noticed the last few years you do have to be careful to check if it's an economy light ticket because you have to factor in the extra cost of checked luggage then. But that's it. They're definitely a legit company who offer good prices and service.

Date of experience: March 6, 2023
Germany
1 review
0 helpful votes
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I never have any issues using the one travel app
December 1, 2024

I never have any issues using the one travel app. I have booked numerous flights with the One Travrl App.

Date of experience: November 21, 2024
CustomerService C. OneTravel Rep
7 months ago

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
1 review
0 helpful votes
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Very convenient
May 9, 2017

Bought a ticket through One Travel to go to Florida, not only was it cheaper than if I booked direct but very convenient. They even texted me info about my flight running on time. I would definitely recommend this site, will use them again.

Date of experience: May 9, 2017
Oregon
1 review
0 helpful votes
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We managed to get our Travel Package set up despite your Customer Service help. We had a question, called in and were on the phone for over an hour and our problem was not resolved. Did more on-line work starting fresh and figured it out for ourselves.

Date of experience: December 30, 2022
Washington
1 review
0 helpful votes
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The only bad sides is when updating my rewards miles after each trip is not automatic and also I notice when I bought ticket to my family it doesn't count to my rewards miles.I think it should count as long as I'm the one is paying the fare and booking it should count and add to my rewards miles.

Date of experience: September 15, 2024
CustomerService C. OneTravel Rep
9 months ago

Thank you for your feedback. We appreciate your views on our rewards program.

Canada
1 review
0 helpful votes
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Everyone I tell how much I paid for my flights etc can't believe they are so low! They want to know how I do it. I say, "Easy! Just go on OneTravel.com". I get the best prices of any site I've tried and great service with major airlines.

Date of experience: May 19, 2017
New Jersey
1 review
7 helpful votes
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OneTravel easily had the lowest cost for my trip! Instead of having to search multiple sites to compare, they brought up the most affordable option very quickly. If you find a flight even cheaper on other sites, they will match the price. They even called me afterwards, with a very short phone call asking if everything went fine. It was over in about two minutes and I had a discount coupon emailed to me! I was very pleased with my experience and look forward to booking again. (No, they didn't pay me to say any of this!)

Date of experience: July 26, 2014
Ohio
2 reviews
0 helpful votes
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I do online booking for all of my travels
June 6, 2023

I do online booking for all of my travels. One Travel has the most expansive choice of flights that you could find anywhere and their rates are competitive, if not the best. Their site is also very user friendly so you are not confused by unnecessary ads or information. It is most straightforward.

Date of experience: June 6, 2023
New Jersey
1 review
0 helpful votes
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Over the years, I have used OneTravel several times, to book both domestic and international flights. They have a good flight selection, but as every travel site, not all possible airlines are represented, so it pays to look at other providers. However, most of the time, OneTravel provided the best flights at the best prices. All the bookings were as described, an never was there a problem.

Date of experience: February 28, 2017
California
1 review
0 helpful votes
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I booked last minute a week before the dates I wanted to fly out of Vegas to San Francisco and loved the price I got it for! 138 round trip an decent hours it was wonderful and I was very pleased! I actually have already recommended your site to many of my friends cause they were so curious how I got such a great deal for such a last minute flight. Defiantly using this website a lot more I'm the future! I hope I win! It would help me fly more and use your site!

Date of experience: November 7, 2013
Florida
1 review
0 helpful votes
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Very good and easy to book, good price compared to other airlines...except now i find out you have to pay for carry on 60.00 each way, a 35.00 processing fee and your boarding pass: which null and voids the very inexpensive fare you are quoted' it's at the least over 150.00 of the price they showed when I booked it

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
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Customer service was great. They searched for the best price when I got to the airport had no problems checking in it was a great experience over all I even told some close friends that they need to try using this website or call for their next trip thanks for everything

Date of experience: November 7, 2016
Virginia
1 review
1 helpful vote
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Excellent service each and every time
May 7, 2023

Excellent service each and every time. I got your web site from a Emergency Room Doctor I use to work with, I have been using OneTravel for all of my flights, prices and the time/schedule are great best shared information ever received.
Thanks again!

Date of experience: May 7, 2023

Overview

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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