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22 reviews
80 helpful votes
I decided in 2015 that I was fed-up with cable and started looking into an alternative when I came across the omnibox. I thought I found the perfect alternative so I got rid of my cable and purchased 3 boxes plus a subscription for all. The first box cost me almost $200US as I wanted to try it first before committing to the other two. The first one worked fine enough so I went ahead and purchased the other two which cost a total of $313US including shipping and for the three boxes my monthly subscription is around $33US a month.

After about two months or so of purchasing there have been endless glitches and issues. With my first box I wanted to move from wireless to wired because the picture quality was just terrible even though I upgraded my internet so I would have a better wireless connection, when I switched from wireless to wired I had to send the first box back as it refused to work after the switch (I had to pay shipping to send it back) and they sent me a new box. Then there was some issue with my subscription that took them weeks to rectify, I got a free month service for that fiasco. There were endless issues after that which I didn't even bother contacting them about as I would have to contact them every other day.

I had an issue where the boxes were giving problems to update their suggestion was for me to send the boxes back to them (I would be required to pay to ship the boxes back) as that seems to be there go to plan to fix any issues that come up. I refused as I didn't pay $500US to have to ship a product back every few months. As of a few days ago none of the boxes work. One gives of a constant connection error message even though my internet is fine, the second one takes hours sometimes days to update (updates are as numerous as the stars) and the third updated and after that kept telling me to add new user and get a subscription (I am billed every month like clockwork) I would restart it and it would just keep going back to that screen, decided I would at least try to watch Netflix and that was also a no go as well because after about a minute or so it would cut off and return to the app home screen, now it doesn't do anything but give off a flash and that's it, nothing but a blank screen. I made sure and checked my TV and internet connection which are both fine as I know the first excuse they would try to come at me with is that.

Customer service is like pulling teeth, I left a message on a Friday, open a ticket on a Saturday, updated the ticket on the Sunday and never got a reply, I'm actually still waiting to see how long it will take them to reply and fix the problems. If I didn't pay for those crappy boxes I would have been done with this company a long time ago. If it was possible to give them zero stars I would. The only recommendation I will give to people about is to stay as far away as possible as its not worth the stress and frustration.

Update 18:07:2016
I was contacted on Monday morning by a CSR who seems as clueless as ever. I basically had to keep repeating the same thing over and over as I'm guessing nobody decided to read my ticket or the updates attached to it and just as I said the only assistance I've gotten so far was the suggestion that my internet is bad and I should send the boxes back so they can update them. I asked if I'll be required to ship the boxes back every time I have a problem or they need to be updated? I was also told that it is unlikely that all three of my boxes are defective which annoyed me even further because I'm apparently imagining all the issues I'm having. I am awaiting a reply.

Update 19:07:2016
After factory resetting (CSR suggestion) two of the boxes and setting up my account from scratch the boxes worked for all 5 minutes and when I turned it off and put it back on I was prompted log into my account again, when I hit the login option it stats to load then gives of a ID error message. I was done with having my time wasted so I let them know I would be sending their defective boxes back. I already started looking for an alternative and will be getting rid of this service before 2016 ends.

Update 20:07:2016
I decided against shipping the boxes back as the cost for shipping was almost the cost of an alternative service so I sucked it up and cancelled my subscription. Nobody should have to go through this nonsense to get a service they're paying for and this issue was something I saw happening again in the future and I'd be out of a service I'm paying for and still be required to pay more for something I already bought.

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