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OASAP
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OASAPReviews 160

2.3
oasap.com

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OASAP Reviews Summary

OASAP has a rating of 2.3 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OASAP most frequently mention customer service, poor quality and credit card. OASAP ranks 1935th among Women's Clothing sites.

service
24
value
23
shipping
26
returns
18
quality
22

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow marietta c.
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So I ordered from OASAP because it seems to be great product, ON PHOTO...

Bought
Sweater- the shape is horrible, not like photo at all. Of course the quality is terrible
Dress- the top is see through! Which is NOT the way it is on the photos. And the bottom is lined so heavily? Doesn't make any sense.

FINE, i made the mistake of ordering, so how to return?

If you pay for the return shipping to china, which even with USPS, cheapest way and smallest box, its $30+, if they don't fit in an envelope or small box, be prepare to pay for $50+ just on shipping.

SO basically I am STUCK with this stuff, or I just use my return money to pay for return shipping

Date of experience: December 7, 2016
Wisconsin
1 review
0 helpful votes
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Same story - they write their own reviews! Make the returns difficult and the dress I received would not have fit anyone - cheaply made this is a scam they are taking advantage of us I was able to get my money back from PayPal I couldn't believe I was scammed I usually am better about this- their cryptic broken English emails should have been my first clue:-(

Date of experience: November 26, 2016
Illinois
1 review
3 helpful votes
Follow Mia C.
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One star is too much! There are various websites such as Lulugal, DressLily, Cupshe, and now this one that are based in China and running the same scam. I truly believe they are all related and what they do is put together realistic looking websites based out of the United States that attracts customers by displaying beautiful pieces for very cheap prices. I also believe they post their own reviews, even on here and other sites like this, in order to convince people that everything is legit. As the saying goes, if it's too good to be true, it probably is. These companies are the perfect example of that. For those of you this have been victimized, I urge you to report your experience to econsumer.gov. They're similar to the BBB, but they investigate businesses outside the United States. Although there are lots of sites to voice complaints, that won't stop these illegal operations from running. However, enough complaints to organizations that are designed to investigate and shut down these types of organizations might...

Date of experience: November 5, 2016
Washington
1 review
2 helpful votes
Follow Dee K.
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U saved me! Funny!
October 24, 2016

Thank you so much all you Ladies for the warning reviews! I've read so many good reviews on Oasap site. I knew there has to be at least 1 or 2 bad feed on this site. For how cheap this dresses are. Like I said to myself. These clothes are good to be true with these awesome reasonable price. Anyway thank u once again!

Date of experience: October 24, 2016
Canada
1 review
3 helpful votes
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Beware!
October 15, 2016

I purchased 2 items over a month ago and I still haven't received my items. I can't track them and no one from OASAP will reply to my emails. This is a horrible way to treat your customers. Terrible, Terrible, Terrible customer service!

Date of experience: October 15, 2016
GB
1 review
1 helpful vote
Follow Laura M.
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I have emailed them several times, no reply! Rubbish customer service. Never ordering from them again (even tho I haven't got the dress yet, i have a horrible feeling i am not going to be happy with it'!)

Date of experience: October 13, 2016
New York
1 review
2 helpful votes
Follow Chantelle S.
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Bought two items, first off it took over 5-6 weeks so the purpose of the maternity dress for my photoshoot ended up in a complete and utter mess! I ended up receiving something that did not look like ANY of the pictures. I ordered LARGE and everything looks like it was a bed sheet. Wrinkly, poor quality, and see through like this is stuff you can't go out in, I may be ablate salvage some lace and use it for an apron or use the white cloth as a rag. My total was $33 which is actually expensive for what you get. They make you return to China after I escalated the problem through paypay... oh because their customer service just DOES not exist. Tried to email and call as they have a "US office" yeah don't bother they should be taken down, they scam americans and CHINA does really sketchy business in general. Shipping to return even though they don't like accepting returns is more than what I paid ~$40. This is complete and utter bull$#*!, The return address is also like a paragraph long who knows where it will end up. I lost out on the money and I am stuck with the reminder of how $#*!ty companies and online retailers can be. Paypal also did nothing about it. They will "refund you" if and when the CHINA manager on the other side receives it. Oh but they won't accept any packages if it goes through customs... ummm everything from the US to China goes through customs, its an international transaction. LADIES BE AWARE, DO NOT ORDER HERE. I got screwed, save yourself the hassle!

Date of experience: October 10, 2016
Idaho
1 review
5 helpful votes
Follow Leah M.
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Ordered product, received e mail confirmation of express delivery. See below...
On Wed, Sep 14,2016 at 6:59 PM, OASAP - Jenny <*******@oasap.com> wrote:
Dear Leah,
Thanks for ordering from our site.
Your order is being processed by our order team.
Once we dispatch your order, we will send you an email with your tracking info.
Normally, orders will be processed in 1-5 days and 3-7 working days for the express delivery.
Helpdesk: http://myoasap.kayako.com

However, on Oct 7th I received an email that my product had shipped (so clearly my express delivery FAILED). On top of that, my credit card began having fraud attacks on Oct 7th that were ironically based in the same city as Oasap- Hong Kong.

End result?

Still don't have my order and now I have to deal with replacing plastic and all accounts associated with it.

ABSOLUTELY NOT WORTH IT.

Date of experience: October 10, 2016
Mississippi
1 review
1 helpful vote
Follow Terra G.
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Material is cheap, sizes 2-3 sizes smaller than normal US sizes. Say they accept returns, but DO NOT tell you you have to return items to China!
DO NOT buy from this company!

Date of experience: September 19, 2016
Kansas
2 reviews
11 helpful votes
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Funny
August 8, 2016

I want to thank all the women on here for leaving review's. I was about to order a couple of dresses for my friend's wedding when I decided to look up the review's on this site as I was extremely worried about cheap quality dresses. Thanks for saving me! And as for the review's on OASAP side. You have to do better then that. They are all posted on the same day, broken english, crappy spelling, and sounds like an infomercial. Word of advice. American women spend alot on clothes a year as well as leave review's if we like the product so it's not very wise as to rip them off. I know your country is about fast cash built on deception but try to have a little dignity and honor for your product's as well as your company's brand.

Date of experience: August 8, 2016
California
1 review
5 helpful votes
Follow Iaasah a.
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Worst service
July 29, 2016

I've ordered an iteam a month ago contacted them more then 5 times and customer service didn't help at all never told me where is my iteam, Why haven't my iteam came or when will it be here and In the beganing it said my iteam was processing and I complained many Times they said they were sorry and shipped it now it's been weeks and nothing has changed!? Order item is *******

Date of experience: July 29, 2016
New York
2 reviews
1 helpful vote
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I was hesitant to order from this site because of the reviews. I figured for the $34.99 dress that it was worth the risk. I messaged them the day I placed the order and told them it was for a wedding. They emailed me right back and shipped the dress the next day. I received the dress in less than 10 days. I also am a size 2-4 but ordered the medium and it fits really well.

Date of experience: July 25, 2016
New York
1 review
7 helpful votes
Follow Liz H.
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DO NOT order from this place. The cloths are made like crap you getting nothing bit garbage. Cheap material! I tried to send something back and it is impossible. There is no one you can contact. And the email address that they give you does not even go through. They tell you not to send it back to the address on the on the package. So where are you suppose to send it? When you try to contact someone they never respond. And that live chat is crap also. Do you know what a live chat is? It is when you speak to someone right away not sending an email and waiting for a response. This place should be shut down! ITS ALL A SCAM... I would not even give this place 1 star.

Date of experience: July 18, 2016
Illinois
1 review
6 helpful votes
Follow Jane K.
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Long story short:

I found a beautiful Asos dress on their website. I thought Oasap was selling the Asos brand. Silly me.

The prices are reasonable but you're getting garbage. My dress took a month to arrive and it looked nothing like the Asos dress in the website's photos. It was poorly made with cheap materials. The skirt was hideous. No one with a brain would wear such a tacky dress.

I asked Oasap for a refund but they only offered a discount or credit. No, thank you. I don't want to shop there again. I requested a refund through Paypal. Oasap would give me the refund if the dress was shipped back. I refused because the dress was a counterfeit and I didn't want them to sell it to anyone else AND shipping to China was very expensive.

Oasap told me to ship economy ONLY because they'd have to pay for customs if the dress was shipped express. This was NOT stated on their website. I wanted to ship express so I can get my money back ASAP.

After a few weeks, I finally got a refund through Paypal. I took images of the dress to compare them to the real Asos dress.

DO NOT BUY FROM OASAP. Returns are a huge hassle. Their clothes are POOR QUALITY or COUNTERFEIT! Customer Service is non-existent. Don't do it!

Date of experience: July 13, 2016
Pennsylvania
1 review
1 helpful vote
Follow Brie M.
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I ordered a dress at a size small and when it took like 3 week to get to my house it was extremely big and was bad quality material. Not worth your time! Now Im trying to figure out how to return this thing and its difficult and stressful!

Date of experience: July 11, 2016
GB
1 review
2 helpful votes
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Awful
July 4, 2016

My dress took 3 weeks to arrive and was way to small.
Tried to return, not interested they suggested I give to a friend or charity!
Out of principal I returned it anyway.
Terrible company based in China say no more!

Date of experience: July 4, 2016
Tennessee
1 review
4 helpful votes
Follow Rebecca a.
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Worst place ever!
June 10, 2016

After Waiting for my swimsuit to come I tried to track it and couldn't! So I emailed them and they said I had cancelled my order! I didn't cancel it and they got paid for the item! I will be disputing the charge! DO NOT ORDER FROM THEM! THIS COMPANY IS A SCAM!

Date of experience: June 10, 2016
OASAP F. — OASAP Rep
over a year old

Hello Rebecca,

We are so sorry for what have happened to you.
Would you plz kindly offer me your order number and we will do check this issue and give you a satisfied solution.

Sorry for all the delayed response.

Georgia
1 review
3 helpful votes
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I ordered from this company (before I saw this SiteJabber site). Took 3 weeks to get my order b/c I was totally unaware I was ordering from CHINA! Product didn't look near as good as it did listed on their page. Now they said I can get a $2 credit if I don't want to pay to return the $16 dollar shirt and then just donate it to a charity. I ordered a XL but it was very small! Don't do it, if you're thinking about ordering! Not as they appear!

Date of experience: June 9, 2016
New York
1 review
3 helpful votes
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Do not order
May 2, 2016

And if u do it is very hard to return, quality very poor!

Date of experience: May 2, 2016
District of Columbia
1 review
3 helpful votes
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About a month ago, I received a sunflower romper from Oasap. As expected, the quality of the material was very cheap, and the sizing was just bizarre, with the waist being extremely tight, but the bust being enormous, but whatever. I wake up this morning to find this email:

"The invoice status for the invoice number: #AP-******* has been updated to:
Shipped.
This status indicates that the seller has shipped your order.
You may view the update for this invoice using the link below:"

Why?!?! I've already payed for an received my order, I don't need another one. A little tip to anyone thinking about shopping from here, save your money for nicer, RELIABLE places

Date of experience: April 8, 2016

From the business

Order ASAP for women's clothes, dresses, shoes, Leggings, coats, bags, jeans, jewellery & accessories. Discover the latest high street fashion, street style online. Enjoy thousands of Oasap fashions and best service.


oasap.com
Hong Kong, DE, United States