OakleyReviews 56

Poor customer service and the quality of their product has diminished. In the past, my glasses lasted for years, now I need new lenses every few months because they peel. It is also interesting to see that others have had address issues like mine. Oakley sent my product to the wrong location and it takes forever to have the issue resolved because of the disgusting customer service. Look at all of the negative reviews on trust pilot, they do not censor reviews like oakley.com does. Oakly was the go-to product when working down range, now they are the company to go-away from.

I checked yesterday and Oakley has finally refunded my money. Happy to get my money back but not sure if I would still buy from the site.

Bought glasses. Arm broke and plastic snapped at the joint. Clearly shoddy quality and they simply told me tough. No reason or explanation….

So I hav a week old pair of sunglasses that are useless.

Thanks a lot Oakley.

The Tinfoil Carbon glasses have riveted connections for the arm to frame. My glasses broke at the rivet point and the arm detached. It appears to be a typical stress fracture. I don't recall a incident of over stressing the connection. The issue, no parts are available for repair and Oakley does not provide repair services. After looking at the overall design, it appears to be a low cost assembly, made in China probably to Oakley spec. No warranty available. I did not receive the utility I expected. Pitching them in the trash, well it was like throwing $145 away. I would not recommend purchasing this frame design.

I pay premium for fine product and appreciate the product during the time I own it. Oakley quality fall behind other compatible brand and they do not stand behind their product line. I own a sports sunglasses and they are failing. The lens are peeling after many year of use, not abuse. I contacted them for defect workmanship warranty coverage and they flatly denied. I have owned other eyewear and they are outperforming this Oakley brand and they stand behind their product. One example is Ray-ban Wafer I have. They out performed Oakley. I will NOT buy the Oakley brand anymore and will tell other to do the same because they are not worth your money.

The pages take forever to load and many of them never actually do load. The Order History page has been "under construction" for the last 4 months. This means you cannot check the status of your orders or process a return without sending emails to customer service. They do not always respond to emails and when they do, it takes several days and expect canned responses that evade your questions/concerns. I have tested this site in Chrome, Firefox and Explorer and find these issues to be consistent across browsers.

Other than the site being poorly maintained, their customer service is pretty bad also. It takes months to get a return processed.

Oakley makes good products, but purchasing from their website offers no benefits. In fact, often times you can find the items cheaper on other retail sites.

I never write reviews for companies but my experience with Oakley has been so horrible that I will never buy another Oakley product again. I have waited for entire month to get a return shipping label and still have not received a refund for an item that I ordered six weeks ago. I have had to file a BBB report and at this point will probably have to dispute the credit card charges since customer service still has not refunded my purchase. I have contacted customer service at least five times to no avail. NEVER AGAIN.