OakleyReviews 56

Lenses that can be found on aliexpress for 1/10 of the price, nothing to add. Avoid... I bought replacement lenses from them for 10 times or more the price that I could get exactly same lenses from aliexpress

Third pair (and the most expensive) of Oakley glasses that have blistered on the inside of the lenses. This is not something I might expect this of glasses costing £30 but not £100-200!
This particular pair were my "Sun-day best" so I had worn them maybe 15 times in 5 years and kept them in there metal box, wrapped in an Oakley cleaning cloth when not in use.
Contacted support to be told that as they were out of warranty they could only offer a discount on another new pair (again).
Once is just bad luck, twice is suspicious but three times is plain bad quality. These are like cheap knock-off glasses not the real thing. Buyer beware. Buy a cheap pair and IF anything bad happens to them buy another pair with the £100+ you have saved.
By comparison I have 2 pairs of Dirty Dog glasses which I wear every day of the summer and are of similar age to the last Oakley bin jobs and they are perfect.

At one time all a had in my vehicle's were Oakley's. Now they are all trash melting side piece's just sticky garbage. Then they tell you to get them fixed you need original purchase slip pictures. Well when they were wedding gifts and purchased off a tool truck that's no longer in business your kinda hosed. Thanks a lot...

I'm sure like anywhere there are good and bad employees but my experience so far is that these are some of the most expensive lenses I've ever purchased, and they feel just as cheaply made as a 10$ pair off the rack. The lenses scratched very easily, the nose pieces fell off when unfolding the glasses, and I'm someone who only wears them in the car, and places them back after use (no kids). Upon submitting a claim asking for a fix or replacement, or more durable alternative, they denied the claim and told me to buy another pair at $150!

These were supposed to be a durable lens made for work and I never even got to use them for that purpose. Broke in under 3months.

2 pair of Oakley sunglasses, 6 months apart lens defect, not a nick on frames, or scratch on lens, used very little, as I have 6 pairs,... the color filament that goes on the lens crackled, the glasses are stored in a drawer in the house, dry and protected, when I reached out to Oakley, They gave an apology, stating 2 year warranty, honestly 1 pair had maybe 3 weeks of use, and stored, this is unacceptable quality for the price, I really like the style of Oakley, but will never again support a company that gives an inferior product, store where purchased suggested maui Jim glasses.

100% do NOT recomend ordering sunglasses from Oakley. I am an absolutely furious customer. Not only did I NOT recieve the order I ordered special for my son's birthday, I can't even get ahold of an actual person to talk to about this! I ordered a special order item on sale, now it's magically out of stock when they said (via chat because apparently they dont let you talk to actual humans on the phone) that they could restart a new order no problem. So now I now get to go to the store and buy non custom sutros at FULL PRICE. This is completely unacceptable. I will never order from Oakley online again because of this. Thank you Oakley for RUINING my son's birthday. This was the one thing he really wanted!

Customer service is terrible i cannot get anyone to reach out to me i should have just bought cheap gas station glasses

Less than a year old pair of sunglasses 280$, would not warranty offered me a discount on a new pair, ridiculous! Last pair, costa from here on out! Prolly the worst warranty and customer service I have ever experienced!

Ordered replacement lenses from them and then, the same day, realized I ordered the wrong pair. Contacted Customer Support. They indicated their system would not allow for cancelling an order! I had to wait until I got the order (some 11 days later) to request a return. Got the package yesterday, requested a return. Waited another day to get that. Printed label and found that their policy is once they get the package, the return will be processed in 10-14 days! They have my money for a month! Never will buy from this company. They are a rip.

Two different times I've tried to place an order for prescription sunglasses, and two different times I've been told two different things, and the order has "failed to process." I was told the first time I had to use Chrome (I was using Firefox) and when I repeated all ordering steps the second time with Chrome, I received the same message. I called the "customer no-service" number and the lady told me I needed to set up an account so she could "look at my order to see what might be wrong." NO WHERE in the process was I asked if I want to set up an account or order as a guest. I asked if she could look up my email and, of course, she couldn't. All she did was repeat over and over again that I needed an account. I've never seen a company that made it so hard for a customer to GIVE THEM MONEY. Horrible experience.

Looking same online glasses same lens 81 dollars more on the first responder site I chatted with Oakley and gave the reason: "Gabriella Z 9:46:22 a.m.
It isn't, but currently, the discount is available on our normal website because we think all our customers are valid. I apologize in this case you don't feel valid, we only want to make our items accessible for all people."

I bought a pair of Oakley Gascans at the beginning of summer... my lenses kept falling out and eventually I lost one without even knowing. I filed a customer support claim for my 8 week old product... I simply needed another lense. They rejected my claim and offered me a repair fee of 151.00... $20. Less than I paid for the product 8 weeks earlier. $174.00 for sunglasses they won't stand behind for 8 weeks? PATHETIC!,,,

I would give a no star. But that is not an option. Eyewear never arrived. Tracking was and is terrible. Getting live support just as terrible. Item was supposed to arrive as a gift before vacation. Nope. My partner left and has returned and guess what, still no item. I hope getting a refund wont be as difficult. I wont order Oakley online again. That why I wear Rayban.

Their response below:

Rayban Wearer,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

I went and bought a pair of ox3227-0157 glasses. I hate having to try on a bunch of glasses that look ok on my face. I tried several various pairs of glasses and decided on the Ox3227-0157 glasses. Bad choose on my part only trying them on once. Once my order arrived at my eye doctor I tried them on. I put them on and off as I would on a normal every day. Each time I put them on then took them off the end hand piece ripped my hair out. Whoever in the company thought the arm shouldn't be one cohesive piece obviously never had people with longer hair try them. Stop trying to re-invent the wheel.

Ordered some expensive sunglasses over a month ago and they still haven't arrived and now struggling to get this company to refund my money. The people on the phone are beyond useless. Wish I had read all the terrible reviews first.

No refund given for lenses made different from the perscription I sent then later told they can't make them. I had to pay my optometrist to make them in the end. Poor customer service as well stay away.