So sorry to hear of the denial. I own 5 pair of Oakley sunglasses and just purchased 8 pair as groom gifts for my son's wedding. Doubt I will ever buy or recommend Oakley brand to any of my friends or relatives. Your margin on these glasses is huge. Better customer service and warranty would go a long way to retain existing customers and acquire new ones. See Patagonia warranty. No customer wants to purchase expensive sunglasses only to find restrictive warranty clauses. In fact, I can buy knock off polarized Oakley Sliver sunglasses at any flee market and get just as good quality for $12.

Regards,

Asif Fakroddin

On Saturday, October 28,2023 at 02:08:26 AM CDT, Customer Care Oakley US <*******@service.oakley.com> wrote:

Oakley After Sales
Hi Asif,

Upon evaluation of your claim, we have determined that the issue is not covered under warranty.

Common causes for Out of Warranty Claims:

Issue not due to defective material or workmanship
Missing/invalid proof of purchase
Warranty period expired

Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are no longer available.

Although your claim is not covered under warranty, we appreciate your business and would like to offer comparable options at a discounted rate.

To view a summary of the offer, click on "View offer" and follow the steps.

The offer will be valid for 2 days from the date of the email.

If you have shipped the product to our warehouse for the evaluation if you decline the offer, you will receive the product back at your delivery address.

View offer

Oakley Assistance Team

ATTENTION: This is an automated email. Please do not reply as you will not receive a response.

Privacy Policy & Terms & Conditions
Please do not reply to this email.
For additional questions you can contact us at:
*******@Oakley.com
Or Chat with us at:
https://www.luxotticacustomercare.com/aftersalesoakleychat