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When they ran out of the item we had ordered, customer service was apologetic and provided a slightly more expensive pair for the same Cyber Monday price of the less expensive pair. Well done, Oakley.
When you have one bad experience, you chalk it up to the "stuff" happens category. Twice, you start thinking that you just have bad luck. Three in a row? Enough is enough. First off, they often use a company called "LaserShip". These guys are the absolute worst. One time, we had Fanatics (after being on hold with THEM for 26 minutes) contact LaserShip. And Lasership did not even answer the phone! When you track your order with Fanatics. Do NOT believe what you are reading. Honestly, Fanatics has no earthly idea where your order is. All they can do is give you "Fan Cash", thus guaranteeing that your next order will also be screwed up. Does Fanatics have a CEO? Maybe a group of folks who hold monthly meetings to talk about company issues? These guys should be embarrassed. We've already had an incorrect item sent to us, a lost order and a lost return. Oh, they also. For some reason, deleted my husband's account profile and put his orders in my order history. I get it, we are entering 2017 and our customer service expectations should be minimal, but these guys are an absolute joke.
Tip for consumers:
Set your expectations low...very low.
Michelle E.'s review of Oakley earned a Very Helpful vote
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Hello Michelle - thank you for your feedback. We are so sorry for the frustration and anxiety we have caused you and your husband this holiday season. We are very pleased, however, to see that all 3 of your packages were delivered as of 12/19,12/21 and 12/22. If there was anything missing or wrong with the packages you received, please reach out to us here via private message and it would be our pleasure to work with you to resolve this issue. Thank you so much for your business, we hope to have another opportunity to serve you again in the future. Sincerely, Sarah B.