Nykaa

Whoever needs to read this, you need to update the website and mention that if you ship to Canada, the receiver will need to pay the Import fees even if the dress costs less than $50. Also you guys I am very disappointed that I order two dresses from the same place and delivering to the same address still you sent these two separately which made me pay the import fee of $30 twice. So i paid you $128 for the dresses and then $60 for the import fee. Such a bad service, I have ordered from Indian websites before and saw you were making some good clothes and wanted to support you. I am very upset right now, booth the dresses could have fit in the same box. Not just that, when I was making a payment, your notification popup said "Will only need to pay if the order is over $600 or $800". Well mine was just $57 for the first one and I still had to pay $30 to get it. This was my first and last time buying stuff from you ever, SUCH A WASTE OF MY MONEY!'
NOT A HAPPY CUSTOMER

V $#*!ty customer service. I tried reaching them and they did not help at all. Fake reviews of products launched 5 days prior and fake membership offers they claim. And also delayed delivery.

They charge you on MRP with products selling at half price on app and with 500+ saying gst charges. With no refund or return policy

They have sent us wrong product of low cost.even after raising complaint and giving proof they ignore our complaint.

Horrible horrible. Nykaa is simply trash! Avoid at any cost. Fake items recived and when reported so automated mail keeps saying allow us 24 to 48 hours…its been 40 days now AVOID! Its GARBAGE!

I have ordered Huda eye shadow palette desert dusk online from nykaa and got damaged product on 30th July, 2020.
I registered the complain on same day on their customer care mail I'd that is *******@nykaa.com. I have attached all pics of damaged product in that mail.

I didn't get any call or mail from them for 2 days and when I called them from my side after 48 hours they told me that they will initiate the process of approval and asked me to share more pictures of damaged product along with invoice and the picture of courier package in which I got the product and asked me to wait for next 72 hours more.
I did all formalities and sent the all required documents in next 1 hour but when I did not get any confirmation mail or call after 72 hours then I called again to customers care of nykaa but these shameless customer care people have no idea that what is happening and denied me to connect to their superior also asked me to wait other 48 hours.

Today is 7th August, 2020 and it's been more than 7 days I didn't get any solution or replacement from them.

Nykaa is worst place to buy anything and have very poor customer care service.
Suggest you all to not yo buy anything from them.

I have order some beauty products on 17th May 2023 it has to deliver 3 to 4 days.When i called customer care on 25th May 2023 they told they will follow up and send ASAP.But no response, Again i called on 29th May 2023 they told it will deliver in 2 to 3 days. So, I cancel that order. I have not expect this kind of response from NYKAA. My Order NYK-**************
Every time i am getting one message "Sorry we apologies"
My Advise do your work perfectly dont have to apologies.

Incompetent e-commerce platform. They have good collection but their 3rd party delivery is terrible in Guwahati region. They are arrogant people with concern for the business and customer experience.

Do not.buy their cloths.they have no.return policy even though they claim they will take back. Outfit didn't fit, within an hour of receiving also they did not accept return or xcha nge in size.

Sometimes they delay your orders as long as 1 month and almost take twice the time to refund your money with a hopeless customer service which always puts up a excuse(each customer care will tell different reason) for delay or non delivery. They send several promo sms on mobile and when a person decides to order a few things from their website never he gets his items delivered at discounted rate and the main reason given by naykaa for failure to deliver the order is they accuse customer of being a shopkeeper when they have no proof that he is a shopkeeper? And even if he a shopkeeper then no where on their sale page or website has it mentioned that shopkeepers are not allowed to purchase and after informing them that you are not a shopkeeper to the extent of revealing your profession which is a very very non professional way of dealing with customer their customer care is adamant and still insist that we are shopkeepers also in-spite of the earlier track record of purchase which is ignored in-spite of repeated request and this might be because naykaa is really not serious about delivering orders booked through their pormo schemes