Nykaa

Please avoid Nykaa like covid 19. They will make you run from pillar to post if you want to return the product. Their customer rep will be rude and argumentative... they will ask you to send pictures with price tags from all angles. And then will not respond.So if you do not like the product or some size goof up is there... they will just not approve the return. Mantra, Fabindia, Ajio are far more prompt and co operative. Avoid Nykaa

I used to think nyka was amazing, the easiest way to buy any branded cosmetic or electronics. But think about returning something and ull change ur review. I had received the wrong curling tong amd when i asked to return they took a week to respond, after multiple calls i was asked to wait 72 hrs. Like seriously? Then they told me to self ship the product for a fault of theirs because they don't ship returns themselves of products of other brands. The lady at tje customer care has no knowledge and cant speak. Only repeats one irrelevant sentence like a parrot. Will try to never buy any product again!

I have been indulged with nykaa customer care for 3 months now. I was cheated with my product and there has been humiliation and embarrassment from nykaa. I have to wait for the customer care and they give me the time to call them as there system is not working. Then they send me the same recurring emails about my product being pickedup. Now i have been cheated with my money as there is no response and now customer care says our system not working. I thought they brand was something of an innovation but as the digital trend has started, you have become careless and unprofessional

I ordered few products of mac and bobbi brown from nykaa during pink sale and out of all one product they delivered me wrong and they are not ready to change that wrong product delivered. Highly dissatisfied from their customer service. I ordered mac foundation shade nw15 and they delivered me nc35 and cover of the product is nw15 but after opening it i found nc35. Highly stupid staff n poor communication services.
Thats my order number NYK-**************

I ordered a pair of shoe from Nykaa Fashion and after a weeks not being delivered, I emailed them too but the customer service is so so pathetic, they don't respond well nor immediately and later I was confirmed that my order was cancelled without any information. Then when I ordered shoe for the second time, they sent me the wrong size. Never ever ordering from NYKAA Fashion.

I have ordered from Nykaa and received all wrong products, without wasting a minute I tried to find a way to return the product from Nykaa App but failed to do so.So I sent the email to support team and sent the pictures of the product and invoice. Without resolving the issue they sent me an email that your ticket has been closed. I tried calling customer care, every day they say please give us an hour time and our supervior will call you.Its been ten days and i am calling customer care everyday and they do fake promise everyday.

Monica and Sonali are such customer care officers.

I have paid Rs 1571, a small amount but for me its a hard earn money and because of somone else mistake I lost my money. I never asked for money refund, just to send the right products or to refund the amount on Nykaa wallet for me to reorder. It is a shame that Nykaa team just ignored this problem. I lost my money but also lost trust in Nykaa too.

Ordered something but i got wrong parcel. Now i trued 4 to 5 times to customer care or i didn't get any positive result from there side just giving me the time again nd again or saying we will do something or you will get mail from our side. Now i they didn't replace the order neither return. Or within 15 days you can ask for refund. Now they are wasting yime or delaying or i tried to call customer even she don't have words to spoke or she hold me 25 mint or saying wait i will confirm or call will disconnect. They are things everybody is fool here... i got parcel someone else nd my address is printed on it or bill nd products will be on another customer.

Seeing the popularity and all the adds in instagram, i thought its a good experience! BUT WORST SERVICE EVER! I placed the order on 4th Feb! Its 13th Feb no delivery, when the package is at the nearest point! All i had to update was my phone number! It took a day or two by executives to UPDATE a phone number! 10 f**king day- its 13th feb today no delivery! Customer executives are only good at words, Pretty set of english speaking hopeless people

Don't buy products on Nakaa... service is very pathetic... Delivery is very slow. They didn't refund your money. It's been 15 days I didn't receive my order. Useless people. Close the company. Layki nahi hai inki NSE me registered hone ki.

This is to bring into your notice that my sister ordered from my other account on 9/11/2023 order id NYK -**************
Her previous phone no. Was not active
Had called nyka customer care service and requested to change for no. Done as well
But on Sunday 19/11/2023 delivery person came for delivery, was asking for OTP but no otp received on her current number
Due to which order was not recieved
After which calling multiple times on nyka consumers service
No viable response recieved
Issue not sorted yet
This is the worst experience we are facing for the first time

Here messaging you with a hope of taking action and resolving our issue ASAP

Had a horrifying experience recently. Ordered a whole bunch of products and paid for them. Delivery was scheduled immediately, but at the end of the day I received a message saying delivery attempt failed. Nobody ever tried to call me or deliver the product. After several calls to customer care, delivery was rescheduled thrice more, but each time I received the same message - that the delivery attempt had failed. Customercare could not even help me with details of the courier service so I called them up myself, only to find that they did not delivery products to my pincode. So obviously, they had no intent to deliver.

The delivery logistics partner here is a company called Amaze/ ASNM Care.

Nykaa should seriously stop marketing and focus on after sales. I would rather buy these beauty products from Amazon, which has better logistics support than newbies like Nykaa, which has absolutely no clue how their products are reaching their customers.

They don't give leaves to their ill employees even during corona epedamic. When told that someone is seriously ill at family they don't want to give leave for them also. Heartless people's. Earings billions but want to cut salary for entire month of employees bearly earning very few thousand.