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Nuts.com

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New York
1 review
2 helpful votes
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Best mangos ever!
July 1, 2022

They have the best Organic Dried Mangos. I've bought dried mangos from other well known retailers but Nuts.com has the best tasting ones. A lot of the others will have bruised or soured mangos mixed in but I've never had that issue with Nuts.com.

Date of experience: June 30, 2022
New Mexico
2 reviews
1 helpful vote
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It took a dozen emails and a photo sent to this company to finally get it through their heads that their salted product actually was shipped to me and HAD NO SALT on it. They refused to correct it. I will never order from them again

Date of experience: August 19, 2023
Washington
2 reviews
6 helpful votes
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I ordered 1lb of black peppercorns. While the product price was good, the cheapest cost of shipping offered was FED-X 3-day for $6.99, which brought the total cost to $19. I am in no rush to use 1lb of black pepper. Makes the total price of the product, no so great.

Date of experience: March 27, 2021
Arizona
1 review
2 helpful votes
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Bad customer service
January 29, 2023

This makes the third time I am having trouble getting my order. They use carriers that do not take the time or trouble to deliver to senior apt bldg. Driver has to come inside security building and walk to apt door and they are too lazy to do so and then claim they can not deliver. The time before this they claimed that they delivered and did not.

Date of experience: January 29, 2023
District of Columbia
1 review
12 helpful votes
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They have pretty despicable treatment of our service members and others serving overseas. They provide free shipping to the US but for APO/DPO address (same cost as shipping to the US hub - Chicago/Baltimore/NY/etc...) they charge excessive prices for no reason. When asked about this practice they can provide no explanation of the service fee. Extremely disappointing.

Date of experience: October 18, 2020
Texas
1 review
0 helpful votes
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Roasted pecans.
October 16, 2022

I have bought alot of your roasted pecans, but the last 5lbs tasted not fresh, will probably try one more 5lbs again,. Only because they are usually the best. Have you'd alot of people to buy your nuts.

Date of experience: October 16, 2022
Texas
1 review
1 helpful vote
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Melted mess without full refund
August 6, 2023

I was really looking forward to my order. I was nervous because it was chocolate and it's hot out but was reassured because they ship fast and use insulated bags and ice packs. Unfortunately my order was delayed and the insulated bag they shipped in wasn't sealed completely. This meant my five 1lb bags of various chocolate covered goodness where 5 1lb bags of melted mess. When I let them know about the state of my order I was happy to take a credit for the order but unhappy to find out that they don't fund tax so it isn't enough to rebuy my order. After I use my credit,sometime in the fall to prevent melting, I won't be ordering from them again.

+1
Date of experience: August 6, 2023
Oregon
1 review
1 helpful vote
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I made the mistake of ordering several different things from Nuts.com. Their jumbo gourmet buttercrunch has a very thick waxy coating. You'd be far better off buying a heath bar. & Heath is far better. The creme brulee cordials bear no resemblance to creme brulee in taste; the only commonality is sugar.

Date of experience: December 26, 2021
California
1 review
0 helpful votes
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I'm addicted
January 27, 2022

Ordered mixed nuts, apricots, dark chocolate blueberries, dark chocolate cherries, chocolate malt balls and chocolate pecans. The chocolate blueberries are addictive and amazing, the cherries ok. Apricots, nuts and malt balls were excellent. I like snacking and a reorder is in the works, this time will try the pecan turtles and get some more of the blueberries. I order enough so shipping is free.

Date of experience: January 27, 2022
Connecticut
2 reviews
12 helpful votes
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GANG OF SCAMMERS!
December 12, 2023

I placed an order for $59 with an offer of a free can. I never received the tin. When I called customer service, they told me that they had given me a 10% discount and that if I wanted the free tin, I had to place another order. Why have two promotions at the same time? That's the catch, the customer service is terrible, they are despotic and arrogant, as well as mean. The popcorn is soft, flavorless, and with unpopped kernels. I will never buy from this business again. Their products are old and have no expiration date!

Date of experience: December 12, 2023
Illinois
1 review
5 helpful votes
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Order # 699 66 66. Arrived next day. Nothing impressive -- I did pay $5.99 for overnight delivery. I had no choice to go with lesser shipping expenses. I did not need the package to arrive so quickly!
They post 'testimonials' themselves. You have no option in their menu to post ANYTHING. Not even after receiving their goods. Overpriced stuff. Organic dried strawberries: 1lb for $18.99. FROM CHINA! LOADED WITH SUGAR and canola oil. 30 GRAMS OF SUGAR PER 40 GRAMS OF PRODUCT. It felt like I bought 340 grams/11 onces of sugar with a few strawberries in it.
Invoice inside the box did not have the prices. Only the list of what was ordered.
They DO NOT DO returns. They promised a store credit. Which does not show anywhere.

Date of experience: July 24, 2019
Washington
2 reviews
4 helpful votes
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Wedding Warning
February 17, 2022

If you're looking to use a jordan almonds from Nut.com, look elsewhere! An entire bag with the white coating completely off! Absolutely ridiculous! And a waste of money!

Date of experience: February 17, 2022
Louisiana
4 reviews
14 helpful votes
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Fedex failed to deliver my package on time and was a day late. Nuts.com apologized and refunded me for the melted item--so I would consider purchasing from them again.

Date of experience: October 14, 2021
Wisconsin
1 review
2 helpful votes
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Expired productd
July 22, 2023

I brought 2 bags of Sweet & Salty Bitty bars, and when they were opened, they tasted old. Best by date on package was March 2023. They should rotate stock better.

Date of experience: July 21, 2023
Washington
1 review
8 helpful votes
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Bad product
February 4, 2021

This review is for raw sunflower seeds in shell.
Last shipment I got was pretty disappointing. Seeds were stale, old and leave a bad taste in your mouth.

Date of experience: February 4, 2021
Oregon
1 review
1 helpful vote
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No Transparency and Poor Customer Service
May 10, 2023

I ordered an item that was very poor quality (the nuts were stale, tasted like nothing other than cardboard and salt with a terrible texture). Ordinarily I would not have an issue with this—every product has a bad batch and not everything is going to be great—but I was very put off by the way this was handled by the company.

After sending an email and receiving no response for days, I decided to call and explain my issue. The representative informed me that the best they could do would be a $4 credit for my $30 order. This is less than an EIGHTH of my order total. Keep in mind, there is no transparency on the website as to how this company handles problems other than "100% committed to customers. We'll do whatever it takes to make it right." which is obviously nothing near the truth.

What's even worse beyond this is that the company does not allow customers to write reviews for products. I can't even warn future customers about the quality issues on this product now. These are disgusting, archaic business practices.

Date of experience: May 10, 2023
New Jersey
4 reviews
0 helpful votes
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I've been shopping with Nuts.com for a few years now, and mostly, I like them. Their products are always as advertised, fresh, and tasty. Shipping is generally fast and reliable (they tend to use FedEx). Prices are a tad higher than some other places, but the freshness and speed of delivery make it worthwhile. Customer support staff are friendly, and usually very responsive.

A couple of caveats keep them from quite being a 5-star enterprise in my book. For one, there doesn't seem to be any easy way to review products sold on their website (which is why I'm reviewing here). There are reviews there, but none of their staff has ever been able to explain to me how I can post a review there, so I have to take their reviews with a grain of salt.

One other minor issue is that not all of their website features work. Supposedly there is a way to designate "favorite" products, so that it's easy to reorder them. It says this on the website. But again, I've never been able to make this feature work, nor have any of their customer support team been able to get it to work for me.

But, other than that, a good, reliable supplier for good, fresh nuts and related products. I will continue to shop there, and hope they fix their website features, eventually.

Date of experience: October 25, 2022
Colorado
5 reviews
17 helpful votes
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Raw nuts... who knew?
August 21, 2017

It is my pleasure to share my discovery of a fantastic business that offers an enormous variety of raw and roasted nuts and dried fruits. I was amazed by the flavors and textures of raw macadamia and Brazil nuts. This is the source for everything delicious and healthy.

Date of experience: August 21, 2017
Washington
1 review
2 helpful votes
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I was so blown away that I'd made the order one day and received it in the next! Everything I've tasted is so fresh and delicious. I'm a fan forever.

Date of experience: May 27, 2024
Maine
1 review
1 helpful vote
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Poor delivery service
September 27, 2023

Don't count on any items being delivered on time which can be a huge issue if you order anything that can melt. Promised 24 hrs and it took more than a week. Poor updates and communication.

Date of experience: September 27, 2023

Overview

Nuts.com has a rating of 2.2 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuts.com most frequently mention customer service, next day and free shipping. Nuts.com ranks 4th among Nuts sites.

service
159
value
158
shipping
163
returns
60
quality
154
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