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Nuts.com

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Ohio
1 review
2 helpful votes
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Fudge
December 14, 2023

I ordered chocolate fudge, chocolate fudge with walnuts, and peanut butter fudge. All three were terrible. Rather than being rich, all three tasted like creamy sugar. I spent $40 and threw them all away.

Date of experience: December 14, 2023
Florida
1 review
0 helpful votes
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LOVE NUTS.COM
March 22, 2022

Ok, I have ordered from your company several times. The products are always perfect, shipped quickly and in super shape, delivered on time, and very very much appreciated.
I have enjoyed the lovely comments I get from sending your things.
Keep up the super excellent work! I will continue to use your company!
Thanks Bethanne Baer

Date of experience: March 21, 2022
Arizona
2 reviews
1 helpful vote
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This is my second order from Nuts.com. I'm truly impressed with their products, prices and service. I will recommended to all my family and friends and will continue to purchase my products from Nuts.com.
Amazing company!

Date of experience: June 14, 2022
California
1 review
3 helpful votes
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Poor Nuts quality
June 18, 2023

I received gift from my daughter for the Father's Day, there are nuts, peanut, apricots, figs & chocolate. The Nuts & the peanut are poor quality and tested bad it's very odd that company NUTS.COM sell bad products supposedly to be present the company.

Date of experience: June 18, 2023
Texas
1 review
2 helpful votes
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Webbing
December 11, 2021

I have purchased my last order from Nuts.com. Why? You ask. Well I will tell you. I just opened a bag of mixed nuts and found spider webs in it. If that wasn't enough to turn a person off of your product you are sick. I have been a good customer until now. Spider webs are not appetizers, and I didn't know spiders liked nuts. NEVER AGAIN!

Date of experience: December 11, 2021
Michigan
2 reviews
4 helpful votes
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I placed an order for three items, which were supposed to be delivered by some second rate delivery company, so they leave my package in a mailroom in my building instead of delivering to my door, so i never found my package after a week of several phone calls to customer service constantly getting the run around, they finally reship my package with the same second rate delivery company, to have the package let outside my apartment building during a busy festival, luckily i was able to get the package before it was stolen to then fine everything in the package damaged due the ice packs both having holes in them covering the products in goo. The packing and products went straight into the trash. I'm not exactly sure how this company stays in business with this kind of service and neglect. I wish there was a zero star rating! Never again with I do any business with the incompetent company. They are embarassing.

Date of experience: July 21, 2023
Florida
1 review
1 helpful vote
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Decent Products
January 2, 2022

My father-in-law loves the mini dark chocolate Graham crackers sold on Nuts.com and eats them every night. I bought them from here as a Christmas gift. However, I bought the chocolate fudge with nuts and it wasn't good. I wouldn't buy it again.

Date of experience: January 2, 2022
New Jersey
1 review
2 helpful votes
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Their site says they will never spam and they hate spam. Yet they do that. When they were asked to delete the account, they responded by an opt-out link and unsubscribe link which I was already unsubscribed. Don't trust them.

Date of experience: July 8, 2022
Illinois
1 review
5 helpful votes
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After spending hours to order same things twice including on web and by phone, i three times recieved confirmation email of order only to be followed 5 or 6 hours later that my order was cancelled because my billing address was incirrect. It was not

Date of experience: May 10, 2020
Idaho
1 review
1 helpful vote
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My order was delivered great on time and fresh, most of all it was 102.3 outside with the humidity and my chocolate and buckeye's and dark chocolate peanut butter cups was fresh and yummy. Not melted nor a dent. I was so over whelming with the quality and service. I am on board with this new upcoming company going straight to the top. I could have never got chocolate here from Hershey chocolate. Thanks for your great product and service. Nut.com #Rocks #The BOSS.

Date of experience: August 22, 2017
Massachusetts
1 review
0 helpful votes
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We continue to receive the best service and quality products from Nuts.com. We received our latest order within a day. It was amazing and it was FREE shipping everything from the nuts to the candy to the cappuccino mix is delicious and high quality. Thank you very much to your entire team.

Joan Ahern

Date of experience: November 29, 2023
Pennsylvania
4 reviews
1 helpful vote
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Awesome company!
September 17, 2023

Bought a bunch of candy from Nuts.com. Was very fresh and delicious! I will order more next month for sure. Told several people about this company. They are looking into it! Willie Jackson: Deposit NY

Date of experience: September 16, 2023
California
1 review
1 helpful vote
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Very disappointed
October 15, 2021

So…. Buyer beware I bought 2 packages of the " gourmet "fruit slices absolutely disgusting! Everything was all stuck together like a big old glob! Couldn't separate it without taking a sugar bath it really is a mess reached out to company asking where to return this " stuff" (right away) 5 minutes after receiving it) they said they would give me a in store credit for 1 bag? Uh and the other bag? I'm pretty mad cuz they won't even answer now. 21+$ and I'm getting nothing in return they're stuff isn't all that bought 4 different sesame stick flavors all were gross! Except honey sesame ones but I'm not buying another thing from this company and I'm a big order type of person! It seems like a regular thing though cuz I saw people complaining of the same type of problem ( stuff being stuck together in a glob!)

Date of experience: October 15, 2021
New Jersey
1 review
3 helpful votes
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TERRIBLE SERVICE
June 15, 2023

AWFUL! The first two orders arrived correctly and on time. The next SIX orders had product issues and shipping issues. Twice, they sent me the wrong product, although it was labeled correctly. Whoever uploads their product photos to their e-commerce portal needs to be retrained. SEVERAL of their candy product photos do not match what they send you. Three times, the shipments were late! They use Blue Streak Carrier and they are terrible. The customer service department is either friendly or snarky, it's a crapshoot when you contact them. There are many other nut and candy vendors to choose from. Stay away from Nuts.com if you prefer shipments that are correct and on time. I get it, mistakes happen, but 6 out of 8 orders that arrive incorrect or late is not good. I'm done with Nuts. Com for good.

Date of experience: June 15, 2023
Florida
1 review
3 helpful votes
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Sent bad candy
January 11, 2023

Half the order was bad all stuck together when I called them and told them what happened they said throw them away and we will give you a credit on your account well when I went on the website to sign in guess what I didn't have an account no longer

Date of experience: January 11, 2023
Maryland
3 reviews
20 helpful votes
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Screw your incentive!
December 7, 2015

They will not fulfill the $15 incentive after I spent over $60 (needed to spend$50). Their system kept dropping items and shutting down the order page thus loosing the link which awarded the incentive. Two days After order was delivered I realized I had not been given the incentive. Called the customer service number and rep said I had not checked the box and I was ineligible to get the incentive. Later called back and 2nd service rep said they would award me another incentive for my next order. Wrote to customer service and the reply was the same thing Buy another 50 dollars and you can have the incentive Did not acknowledge that their website was rigged to make the customer loose the incentive by shutting down the order page periodically. How cheap can you get? Bet their organic items are not organic.! Crooks!

Date of experience: December 7, 2015
Germany
2 reviews
1 helpful vote
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I can't believe it! The site is nuts.com and they more than just nuts! That is absolute awesomeness! Seriously though, I love chewing on nuts and other snack foods and the service here is top notch and I will continue feeding my nut craze from here.

Date of experience: November 6, 2018
North Carolina
1 review
2 helpful votes
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I have a great sense of smell and taste and can tell when products, especially nuts are not fresh or rancid. My mother ordered some nuts from nuts.com and I tried them and two bags were rancid so bad I would not even taste, and another two bags hinted at rancidity and when I tried them they were definitely not fresh as I expect from my local store. I called to complain and was treated rudely and denied my allegations. I emailed and was given a similar rude treatment. I suspect they procure old products at a discount, put in fancy bags, and sell for a premium to the unitiated on the freshness and danger of rancid oils in their nuts. I would stay away!

Date of experience: August 5, 2021
Ohio
1 review
1 helpful vote
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Ordered five different items at 4:30 in the afternoon, and they were on my doorstep, via FREE DELIVERY by 11:30 the next morning!
Now that's fast service, not to mention some very excellent tasting nuts!
Thank you!

Date of experience: April 17, 2021
New York
1 review
4 helpful votes
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Never Ever Again
December 8, 2023

I ordered two boxes of items. They sent the wrong ones. I called and the best they could do was I could send the two boxes back at my expense and get a 50 percent off next order. What? It was their employees mistake. I wanted a paid shipping label and the two boxes I ordered. Nope. Never ever again. Calling the BBB

Date of experience: December 8, 2023

Overview

Nuts.com has a rating of 2.2 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuts.com most frequently mention customer service, next day and free shipping. Nuts.com ranks 4th among Nuts sites.

service
159
value
158
shipping
163
returns
60
quality
154
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