I needed a bunch of LED light strings for an art project, with specific colors of both bulbs and wire. Christmas Central is one of a very few places that had the colors, styles, and lengths I wanted among their stock.
If you've used LED light strings you may have noticed that although many of them now come with removable/replacable bulbs, no one seems to be selling actual LED replacement bulbs. A little like selling canned food when no can openers are available.
Contacted Christmas Central customer service to ask them if they carried replacement bulbs for the strings I was purchasing, and if so, could they point me to a link on thier website where I could purchase the bulbs. I was told that they couldn't answer my question without contacting someone at their warehose who supposedly knew the answer.
OK, so I waited. And waited. And waited.
Finally I contacted them again, and repeated my question. I didn't want to buy a couple hundred dollars worth of light strings with replaceable bulbs, unless I was sure I could actually get replacements for them. CC sent another email telling me they would check on my request and get bac to me.
They never did. I sent several more emails, and got auto-responses creating "tickets", but no human being ever responded to any on my subsequent emails. This went on for three months. Note that this was in March - June, so it was not during their busy Christmas season.
Finally I concluded that CC did NOT carry replacement LED bulbs for their LED strings. I ended up buying the strings anyway -- in July -- and ordering a couple extra strings to use for replacement bulbs. CC could have made their sale much earlier, and I probably would have bougth more, had they just responded promptly and honestly to my original inquiry.
When I did order I received the order quickly, in good condition, and I am satisfied with the quality of the lights I received.
I will add, though, that I feel it is misleading to advertise light as having "replaceable bulbs" when, if fact, you neither sell replacement bulbs for them, or have any idea where to get replacement bulbs for them.
The poor suctomer service cost CC one star on this review, and the false advertising about the "replaceable" bulbs cost them another, Improve either of these things, and I'll gladly rewrite my review in a more positive tone.