Nustay

Booking made but not reservation on my name when at the hotel

My issue was resolved rapidly. I would use them again.

Absolutely fast reply and sorted straight away Thank you so much.

Thank you for your reply and the good news.
Kind regards
Christine Greco

I am trying to book something and you helped a lot with all details about the hotel

Excellent, prompt and friendly customer service. Thank you.

Will be waiting for solution, so far really good customer service

Really professional approach, Ms. Nina handled some issue with no delay

We could not travel obviously, but Alex was there to help and rescheduled our stay. 5 star!

Genuinely a fast and responsive service, thank you Alex

Thank you for the efficiency and speedy reply it will make me book with u again

Very quick
And in accordance with my best expectations

Thanks Alex for quickly taking care of this issue. We are now well settled in our room.

I would like my refund quicker than 90 working days.

Representative helping me was extremely knowledgeable, patient and wonderful.

Thank you very much for your quick response! I have got the confirmation

Hi Tatiana, I just received the full refund in my bank account.

Quickly sorted the cancellation issue and refunded.

Company with the service like yours will bode well

We had problems at the hotel and they gave us refund