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Nustay
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Nustay

nustay.com
Paul V.
California
1 review
0 helpful votes
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I just wanted to take back the Money or part of it and you offered much better solution

Date of experience: October 2, 2020
Rebecca F.
California
1 review
0 helpful votes
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Answered my query perfectly - superb customer service

Date of experience: October 2, 2020
Thomas S.
California
1 review
0 helpful votes
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This was an enforced situation of booking cancellation and Helen worked brilliantly!

Date of experience: October 2, 2020
Diane M.
California
1 review
0 helpful votes
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Professional company
February 17, 2020

Professional company. Relocation was better than my original leisure

Date of experience: October 2, 2020
Melissa Y.
California
1 review
0 helpful votes
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Nice to find new companies with high level of customer orientation and competitive prices

Date of experience: October 2, 2020
Daniel Z.
California
1 review
0 helpful votes
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So far all communication by Alex has been fast and satisfactory. Thank you very much

Date of experience: October 2, 2020
Sam X.
California
1 review
0 helpful votes
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Found a hotel almost half the price then on another sites

Date of experience: October 2, 2020
Rebecca D.
California
1 review
0 helpful votes
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Easy communication and quick reply. Thanks for your help Megan

Date of experience: October 2, 2020
Pamela X.
California
1 review
0 helpful votes
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Thank you for the correction of my mistake, all is fine now

Date of experience: October 2, 2020
William Z.
California
1 review
0 helpful votes
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Customer service and care every time is always exceptional.

Date of experience: October 2, 2020
Jessica H.
California
1 review
0 helpful votes
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Nina is absolutely the star who make our lives much easy.

Date of experience: October 2, 2020
Barbara G.
California
1 review
0 helpful votes
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Thank you for getting back to me and being honest about the mistake.

Date of experience: October 2, 2020
Kathleen G.
California
1 review
0 helpful votes
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Solved my problem very swiftly. Camilla you are the best!

Date of experience: October 2, 2020
Angela C.
California
1 review
0 helpful votes
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Thank you for your assistance. Please keep me posted!

Date of experience: October 2, 2020
Joseph J.
California
1 review
0 helpful votes
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They was able modify dates for my non-refundable booking

Date of experience: October 2, 2020
Anthony S.
California
1 review
0 helpful votes
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Not sure what the delay in booking was caused by but this resolved sooner than expected.

Date of experience: October 2, 2020
Mary D.
California
1 review
0 helpful votes
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I was doubting at the beginning, but now it is my favorite company to book with

Date of experience: October 2, 2020
Dorothy W.
California
1 review
0 helpful votes
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I must say that it was very easy to book and complaints are dealt with expeditiously.

Date of experience: October 2, 2020
Robert Y.
California
1 review
0 helpful votes
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Pleased to receive a fast response given the situation!

Date of experience: October 2, 2020
Virginia T.
California
1 review
0 helpful votes
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Looking forward to receiving from you ASAP.
Thanks much for your kind cooperation.

Date of experience: October 2, 2020

Overview

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews