I just wanted to take back the Money or part of it and you offered much better solution
Answered my query perfectly - superb customer service
This was an enforced situation of booking cancellation and Helen worked brilliantly!
Professional company. Relocation was better than my original leisure
Nice to find new companies with high level of customer orientation and competitive prices
So far all communication by Alex has been fast and satisfactory. Thank you very much
Found a hotel almost half the price then on another sites
Easy communication and quick reply. Thanks for your help Megan
Thank you for the correction of my mistake, all is fine now
Customer service and care every time is always exceptional.
Nina is absolutely the star who make our lives much easy.
Thank you for getting back to me and being honest about the mistake.
Solved my problem very swiftly. Camilla you are the best!
Thank you for your assistance. Please keep me posted!
They was able modify dates for my non-refundable booking
Not sure what the delay in booking was caused by but this resolved sooner than expected.
I was doubting at the beginning, but now it is my favorite company to book with
I must say that it was very easy to book and complaints are dealt with expeditiously.
Pleased to receive a fast response given the situation!
Looking forward to receiving from you ASAP.
Thanks much for your kind cooperation.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews