Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
An expected reasonable solution was provided. Thanks, Travis
I just wanted to take back the Money or part of it and you offered much better solution
Ivana, I thank you for resolving this unfortunate situation.
Bottom line you did the right thing, thank you so much in light of the circumstances.
Almost all hotels and travel companies are working with travelers to credit or refund cancellations due to the pandemic. Pleased to see that your company is following the standards even though you are smaller than other giants.
Helen helped us quickly and efficiently in a situation that we were certain was going to end badly. Thanks to Helen's help our trip to Aberfeldy was saved and my opinion of nustay, which had plummeted initially, had soared back upwards.
Dana, you made my day! Thanks a lot! Stay healthy wherever you are
Bedankt, Mary. Ik waardeer uw oprechte reactie. Wachten op de terugbetaling.
No this I'd your guys Websites FAULT! Because I tried booking and it didn't say one way or another if it went thru so because of the price I tried again... now you guys booked 2 rooms when I only needed 1... and the hotel is empty so it's not as if the rooms are in high demand either... please IMMEDIATELY regund one of the bookings... Anita Ahrens
Smart and flexible people in the team, thanks Helen!
La reserva es simple y clara y tiene descuentos favorables para los miembros. ¡Aprecio todo!
Greatings to Alex, he was efficient, friendly and responsive both to my original booking and then on my request for cancellation of my hotel booking due to my event being cancelled because of the Corona virus.
Surely a birthday imvitation was not too much to ask for but you arranged it even though it was a last min booking!
This reply answered my question in all possible ways.
Very quick and efficient service with a satisfactory outcome. I would recommend this website in the basis of the service received.
She was very informative and answered all my questions fully, was very patient even thin I emailed multiple times and was pleasant every time I spoke with her
Received. Thank you kindly, good sir. Have a great day.
Because I asked to change to a King bed and you did
It was nice to talk to someone who could understand me.
I have used them 2 times thus far and have no complaints.
It took some time to change the booking however everything resolved nicely
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members