Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Ivana antwortete auf alle meine Bedenken und Fragen
Nice to get a response, but incorrect paperwork sent. I still don't have the voucher I requested
I am going to use your hotels again as you gave me a refund with a small no show fee
Informative, to the point. No CS hearing around the bush
Ariana, my agent, has been outstanding to work with.
Mrs Bensen, Nustay Team,
I kindly asked for another date, from Saturday September 5, to September 08. With further€ 70 € to postpone the dates at this luxury resort that was fine. Great developed policy of the company!
Make no bones about my satisfaction with your excellent service.
Great customer service. Thank you so much for helping me with my refund. I definitely will book through you again.
Great service, Dana has been great. Appreciate the quick and clear responses.
Limited with the emailing support only but that was okay as long as your Customer Experience team helped with the dates amendment.
Nigdy nie byłem tobą rozczarowany, ponieważ bardzo mi pomogłeś w skardze i działałeś bardzo szybko. Zdobyłeś moje zaufanie.
This is swell, great news, I thank you again for your efforts in this matter.
It's was great to know the assurance. Doesn't matter the long days of refund. That's understandable given our situation.
Seems understanding of the current situation and helpful!
Anna Keith was a *great* help to me and went above and beyond in customer service. Thank you Anna!
Not excellent because of the reply speed. I wish you could have a well developed bot so I could find the answers on my own
Your agents were professional and courteous at all times.
So far the best travel ban situation handling I've faced.
With everything going on with the COVID-19 virus all airlines and hotels have to give out refunds to travelers. My flight got cancelled because of this but I was still denied a refund on my hotel room because it was non-refundable at the time of my purchase. This is unacceptable and I will not being booking any future stays with your website.
The service I received was fast and expedient. Anna was very knowledgeable and made me comfortable making my reservation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members