Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Thank you for your quick response and your assistance. I look forward to using your website in the future. Judith
Quickly sorted the cancellation issue and refunded.
Really enjoyed how easy your service was to use.
I have contacted your emergencies and info lines by email because my flight into Airlie Beach Whitsundays Australia was cancelled and I will not be arriving until tomorrow the 17th of January
John / Reservation # *******
Professionally trained team can be sharply defined by their consistency and accuracy. Well done, Nustya!
The service is very thoughtful, I did not meet any problems.
Alex worked really hard to help me and give me great service. I will definitely be returning to Nustay for future business.
Best price guarantee is ruling here! First time in my life I am dealing with the company that is playing fair... My heart goes with you and your super qualified team!
You are one of few companies whose customer service managed to spell my name correctly
Thank you so much for your involvement and help. Best healthy wishes
That was a group booking for my fellows, it was a relief to get your asistance with free cancellation despite the policy.
Odry was extremely helpful cancelling our trip and she even expedited the processing of our refund.
Thank you so much for your help and understanding.
I could not reach your hotline on the phone but you've effectively helped me with getting my money back anyway, thanks a lot!
Helped but you should not be that straight with evidence that the mass happened on my side
Company with the service like yours will bode well
Tina war äußerst zugänglich und geduldig bei der Bearbeitung von Problemen. Danke Tina!
We do appreciate your help in this matter though and when the time is right we will be back in touch as it was a birthday surprise for my wife!
Really shouldn't take my money befpre you can confirm my hotel booking 1st. Good that I had the room finally
Thank you for being compliant with the current situation
No possibility to add the voucher to your online purchase, have to contact your team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members