Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Hi Tatiana, I just received the full refund in my bank account.
Excellent support from the customer services team, much appreciated. Thanks in particular go to Mary Shelby.
Even though we only communicate by email, the response time is very quick.
This event is 3 months away, I wanted to give the hotel as much notice as possible that I was not going to be able to stay there, and your team listened to me
Thank you so much for your help, have an amazing day
J'ai toujours reçu un service client de première classe
90 business days to repay me is unreasonable. Please try to prioritize my request to refund me by the end of Aug.
Very good, many thanks for efficiently taking care of that.
Hicieron una reserva para mí sin problemas. El alojamiento ofrecido fue excelente. Te voy a recomendar a mis amigos.
Kind and attentive support of Ariana when we had to request the cancellation because of the Government
So far, my interaction with Nustay's customer service has been wonderful, just as they said in the many reviews I have read. I have no doubt that this has been just a misunderstanding and my issue will get resolved. Can wait to hear back from you.
Thank you so much for being so friendly and helpful during what is such an unprecedented and terrifying time! It is greatly appreciated! I hope you're all staying safe and having a good week!
A positive response, almost by return, is the best anyone could ask for.
It is all about how you deal with things when they go wrong. Your team did a very good job.
David
Ci sono volute più di 2 settimane per ottenere una soluzione, ma alla fine l'hai risolta. Grazie
It took some time to get a final response but I was glad they kept me up to date.
Tina keeping same rate. Just moving my 2 days. To 27.28 feb i depart to airport 29. Feb. I need shuttle to and from hotel.
Let them knowji need this because i m doubled booked for 24 and 25.at their hotel. They have nothing to loose in puting my stay from nustay at the back of my stay do to my assistant error.
I thank you for allowing to communicate with real people and not robots as bookingcom. Your replies made me caqlm and certain you will back me up.
I didn't expect such a quick response and it definitely put me at ease
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members