NustayReviews 685

Really appreciated being able to get in touch with people to help answer questions

La modification de la date a été plutôt bien gérée, Merci Mrs. Gaëtan

I'm not finding a hotel for the price that I need that's why I emailed so I will be looking elsewhere for a hotel sent to you can't help

Answered my query perfectly - superb customer service

Job done and very quick response. Thank you especially as you must be so busy at the moment:-)

Euros on the account are better than voucher but it's not bad either if you had a booking with non-cancellable policy

Sorry Nida that we were forced to cancel all scheduled reservations. I cannot leave aside your top-notch customer service on all requests I submited to you within last 3 months. Your help made a bone with Nustay

I really appreciate the fast responses and the clarity of these. Let's just hope that my case will be resolved.

Thanks for informing us on the hotel operation suspension and offering the credit. This speaks volumes regarding your customer care.

Très rapide dans le traitement de mon remboursement. Merci Megan!

Thank you for your assistance Helen. I have looking to find better solutions and you provided the best one!

The relocation option was very good, thanks for covering the costs

Thank you for accepting our request to move the booking to the new dates. We didn't expect to cover any price difference but yet your offer was the most competitive comparing to others

It was fast its still not resolved but it is in the process

Thats for offering the credit when I asked for a cash

Very quick, very polite. Thank you, fantastic service from help desk. Keep it going..

I could not imagine travel company be more sympathetic to customers than your team is

Megan, I was lucky to get you on hold. Thanks, your compassion was really supporting

Thank you - I did look in my junk mail and found the confirmation sent last night at 7:35- I appreciate you getting back to me so quickly

Was nervous when I tried your website to place my first order with you. However I paid to you and the room was available at hotel. They knew about my special request on pillow