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NumberBarn has a rating of 3.1 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service, and cell phone. NumberBarn ranks 3rd among Call Forwarding sites.
This company responds to reviews on average within 16 hours
No critical highlights yet
They secured two very appropriate local numbers for our mobile phones at a reasonable price. Took a few days to secure them, but once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed. Thank you!
The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options
The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options
Not Worth The Trouble. Lackadaisical Customer Service.
The ordering process is clumsy and somewhat defective. If there is a problem with creating your account, you won't be notified. If there is a problem with your order you won't be notified. Presumably, you could go for days before figuring out (on your own) that your order won't be fulfilled. Such occured in my case.
For those lucky enough to acquire per their order, great. But I would bet a bunch of folks don't get what they were after. And one more point... if they screw up (which in my case they did), they won't apologize, they won't try to fix the issue. Heck, they won't even offer. Hence my use of the word "Lackadaisical" above. They just don't seem to care. I find this to be true of a number of California companies I've dealt with recently.
So if vanity is your thing and worth the ridiculous hassle, go for it. Myself, there are other more important fish to fry. This company gets the boot, in my opinion.
Products used:
Order did not complete.
Hi BJ, I think that I have located your ticket in our system and will attempt to reach out to you to see if there's anything we can do to help. It appears that your order may have been delayed due to our security procedures. If that is the case, we are working to make this better and apologize that you were impacted negatively by this.
Stay away from number barn if you want to park your number for a few months. They say you will get all your texts on the app but this is not true. I received 3 texts over 6 months. They could not find the problem. Would not refund me any of my money. When I needed to port out the number to a new provider it was very difficult and took over a month. When a number is parked it is considered a land line and mobile providers do not like this. Their app does not work properly. Avoid them.
Products used:
Basic park your number
Hi Lisa, Thank you for sharing your experience. A member of our team would love to reach out to you and see if we can help further but we're having trouble finding you in our system. We've asked for more information. Also, feel free to contact support and put it to "Attention Jeremy" and our head of support will help.
There is no phone number for service only email. My 800 number has been down since 10/13. I rely on that number for my sales. I left a message on email on 10/14 and numerous email on 10/16 to no avail.
Hi Joel, I'm glad that we were able to connect and improve your call forwarding service on your 800 numbers. We know how important your business calls are. Please let us know if you ever run into issues with this in the future.
I spent 2 hours on the phone with Xfinity Mobile today as they were trying to help me with my new number port out. They made several attempts and kept getting error that said, "The required field for the authorized name is missing…" It makes no sense given that my info matches exactly. Xfinity was kind enough to try to make a three-way phone call to get my port started, but numberbarn doesn't offer phone support. So, I sent an email and a support ticket from their site and no one has replied. I feel like I wasted $$ on a phone number that isn't even working! So frustrating!
I have since heard back from Matt & Jeremy and essentially I am being told, "Are you sure they have your name right?" Huh? Keep in mind, I have only a first/last name. One can't really screw up a name that's as simple as one as basic as a (for example) Susan Miller. There is no urgency to assist me.
It's been a couple days and I just received an email saying they "resolved," my issue. WTF?! My port has still not gone through! I'm still starting at a dead iPhone with no phone number!
I would like a phone number so we can resolve this issue quickly!
This is terrible!
Hi Suzette, I'm very sorry that we were unable to get your number ported to Xfinity in a timely manner. Please know that we are taking this experience and evaluating how we can do better in the future. Take care!
Take weeks to reply, doesn't have a customer support number, still being charge the full year although I didn't use the service and requested refund because they took too long to reply to the cancellation request. Highly do NOT recommend using this service what so ever. Use Verizon One Talk.
Tip for consumers:
Sigh says 3 to 10 days. It takes at least a month after waiting three weeks after initial purchase I requested to cancel due to no response from customer service, They simply wait to reply so your past the refund date to even get a chance to request for a refund.
Hi Hector, We're sorry to hear about your subpar experience. It looks like there may have been some confusion around how licensing numbers works. A member of our team reached out to you a few days ago to discuss this further. We'd still love to hear more about your experience and come to a mutually beneficial resolution.
Could not work with Verizon. They don't use a system than can work with some major carriers. Wasted a week
Hi Rick, I'm very sorry we were unable to successfully port your number in from Verizon. While we successfully port many, many numbers from Verizon Wireless, we've found the process to be tricky of late with some of the changes on their side. We're working with our team to make sure we understand the new process and execute it to perfection. If you ever need our assistance in the future, don't hesitate to reach out.
No customer support, sporadic service
We actually need to speak to our customers so a number that works "sometimes" is not a great option. Customer service is beyond terrible, no phone support and takes hours for an "auto response" ummmk
Tip for consumers:
if you need a service to work and people to respond when there is an issue - NOT recommended
Products used:
phone service
We're so sorry to learn of your challenging experience getting your account up and running but glad we were able to finally connect and get everything working as expected. We're always here to help anytime you need it.
Numberbarn took our phone number of 20 years after our credit card expired. They did email us, but we missed the message and they took our phone number and sold it to someone else! They could have called! What a scam!
Hi Donald, I’m very sorry to hear that this was your experience with NumberBarn. We do make several attempts to reach our customers before canceling an account for nonpayment and it looks like in this case, these were missed. I realize this doesn’t help in your case but we are most certainly evaluating any ways that we can improve our billing practices moving forward.
Nothing was smooth, they destroy you in charges not discussed in the porting. Nothing is selling and they made it sound like they are advertising like crazy when in fact they are not putting in any effort so they can continue to rob you with all kinds of charges. They absolutely will not take a phone call and says it saves us money. I am stuck paying hundreds a month for nothing.
Hi Larry, I'm sorry to hear about this experience but believe that our customer support team was able to work through these concerns with you since the time you posted this review. I've sent you a private message and hope you'll contact me back if there's anything else we can do to help.
Technical issues from the beginning made it impossible to port a number from them to a new phone. The email support exists, but they are not able to troubleshoot. Rather, they just provide the same information that is already on the website repeatedly. It might seem like a good deal to get a $10 number, but it might cost you hundreds of dollars in time lost trying to get it to work.
Hi Max, thank you for taking the time to provide feedback about our service. Yes, it's true that we don't currently offer phone support but it's definitely our goal to provide excellent email support. It sounds like we haven't delivered in this case. If there's anything still outstanding that you need assistance with, please reach back out to our support team and put "Attention: Jeremy" in the subject line and we'll be sure this is addressed right away.
Takes them FOREVER to port number, We purchase a number 4/16/19, and it's still not done yet
Don't touch this company!
I have been trying to port my numbers over to Number barn for over a month with no success. They will no give you a phone number to actually contact them. They are a total waste of any bodies time. GO somewhere else
Untrustworthy! Numberbarn is tricky company. They resell phone numbers. I lost money doing business with this company
Hello Reece R (AKA Pandora),
I see this is the second review you've posted. We appreciate customers keeping us honest, but we also realize reviews can represent the very frustration we're trying to prevent. I think if yesterday response was seen/read regarding the status and refund of money you've paid, it would have prevented today's review. I don't see a verification that you read our message from yesterday, but that may be due to the new email address you're using. Let me try responding here.
The sad part with static reviews is people cannot see the thousands of ports that complete without any trouble. Either way, we know that this hasn't met your expectations and why we've refunded all monies you've paid to NumberBarn because we care more about meeting your number needs than making a quick buck.
Let me re-post yesterday's response so the public can follow along.
"We're always sorry to hear about unsatisfactory experiences because we truly attempt to meet number needs and not just make a quick buck. I've gone ahead and refunded you the $11.83 spent on unnecessary parking because you obviously wanted to port the numbers out not park them on our system. We're sorry for the inconvenience as it seems our attempt at making porting out easier for you failed this go around. For further details, please read on.
We see upon registration of your new numbers we attempted to migrate your numbers to our primary carrier for ease of porting out. In retrospect, this didn't create a better experience for you, as the attempted migration failed on 3/1. Do to system automation we didn't realize internal migration had failed, and once our staff realized it they initiated another migration request manually and followed up with you from March 28-April 13. Our system attempted to activate your numbers on April 17.
I dug a little deeper based on your report of not porting out, and discovered due to miscommunication between carriers, one of the numbers didn't activate properly and that's why it seemed like your number disappeared. We're hopeful this number will get reactivated shortly, and I responded via our customer ticket with further details.
The timeframe, admittedly, is outside our promised timeline and very understandable as to why this would be frustrating to anybody. On top of the parking fees, I have refunded the cost of the numbers totalling $35.98, because it was not your desire to park numbers with NumberBarn. Please allow 2-3 days for a refund to process. You have now paid NumberBarn $0 and I hope that helps to smooth the situation a bit. In the interim, I'm working with the carrier to get your number re-activated as it seems to be stuck between carriers.
We hope the refunding of all your money and the follow up with the carrier will help this become a better experience. Ultimately, we'll fight with the carriers until you get your number where you want it to be and working on your behalf. If you have any other questions or comments, please let us know as we truly want you to be happy with your new numbers and not nickel and dimed by our system.
NumerBarn is a waste of time I spent money and lots of time trying to port my number from NumberBarn to my Xfinity carrier. I paid for a service I did not get that service and I hear of many other people that have the same issue. I'm In the process now of trying to get my refund back.
Do not park your number with this company you will never be able to port it out. They say they are there to assist but its a complete crock. They do nothing but give a run around and basically tell you they cannot port out your number or they cannot see the request. Do not trust them if you want to keep your number
Hi Jim M. We appreciate the review, as it validates real people with real scenarios use our business. Unfortunately, we cannot verify if you're actually Jim M. As nobody with that name has contacted our support department, nor have our customers with the actual name (Jim M.) contacted us recently. Since this review coincided quite coincidentally with an angry string of support tickets, and threats of bad reviews by one particular customer, I'll assume it's "you" but protect your anonymity as you desire.
As a preface to my response, I'd like to say, NumberBarn processed 570 port outs in January alone. We have no problem processing port outs, and we encourage it if it will better meet your number needs. In addition, we list all needed and required porting credentials within the control panel so you can initiate a port request with another carrier without waiting on us. Further more, we've built the system to auto approve port out requests, and not sit on them for three full business days like we are allowed. We believe in speedy and timely support, because we actually believe in meeting number needs, and in no way targeted your one number to hold on to out of the rest.
All that to say, sometimes there are problems along the way, but with enough persistence they are usually overcome. Unfortunately, it's "along-the-way" that we garner the bad rep for "holding" on to numbers when often times it's revealed the new carrier is not submitting correctly. For example, some carriers refuse to acknowledge the warning DUE DATE CANNOT BE MET and simply tell their customers that the number is inactive or does not exist. This is simply untrue, and when the requested due date is backed up a couple of days, magically the port out request receives a confirmed transfer date.
There are other times when new carriers swear they are sending the port request, only to find they've been sending to the wrong carrier, and by default we cannot see the port request. Or come to find out, they were attempting to submit through their wireless portal, because they failed to acknowledge the type of number porting.
We never wish to have frustrated customers, but we also realize we cannot win them all. In the end, we don't get paid until we perform, and we've always refunded monies for ports we cannot complete. Of course, we don't even get paid until a number ports into our system. So, we work for free on the front end, and will refund money on the back end if we truly cannot get it done.
Unfortunately, what tends to happen, is threats of FCC complaints are thrown around, and mud slinging on review sites begin. We understand it's part of the business, because there's an automatic assumption that online businesses are out to get you, but we find it disappointing and below our shared humanity.
Please contact support with your real name so we can continue addressing this matter, unless it really is "you", then please allow 2-3 days for your $21 refund to post to your credit card account, and we'll keep working for free until we can get this done for you.
I placed order days ago for a "Get it Now" phone
Number and still no phone number. I also emailed several times and no
Response. Poor customer service and very unprofessional.
Hi Pan,
NumberBarn almost immediately sent you an email requesting some further information about your number order that we did not get a response to. I do see we have also responded to all three of your support tickets in a timely manner, but it appears your email provider is blocking our emails from reaching you. We are getting the following response when our emails bounce back:
550 5. 7. 1 Policy rejection on the target address
You may want to check with your email provider/support as it seems you are not receiving our email correspondence. When you get it figured out, let us know as we are still holding your number for you :)
Do not do business here - Go somewhere else for your numbers!
I've been trying to have a number I purchased from number barn ported to a Verizon business phone for 4 weeks! Absolute nightmare!
Hello Chad G. We’re always disappointed to see reviews like this, because we strive to meet number needs first and foremost. For the sake of the public forum, I’d like to offer a little insight into the port-out experience for others to decide if NumberBarn is really all that terrible.
Per your support emails, I can see you originally requested the number to port out on July 28th. We have no way of confirming that submission date or if your new carrier submitted it correctly, as we are not made away of port-out requests until they hit our system. Our system is set up in such a way that everything is automated so nobody is sitting around awaiting manual intervention. In some cases, things get stuck, or a little elbow grease is required, and that’s when we step in to aid the process.
It looks like on August 6th you notified us of a problem porting out, and our team quickly (within minutes via chat) diagnosed the problem to be an outdated PIN. We take full responsibility for that. We immediately reached out to the responsible carrier and had a new PIN for you within four hours. Your next inquiry as to status was on August 9th, in which we responded (within three minutes) that we still had not seen an updated port-out request from your new carrier. Our team mentions that it sometimes takes three business days to get to our system, and that we would keep an eye out for it.
Upon your notice on August 13, that the port still had not gone through, NumberBarn kicked into high gear, and reached out to Verizon directly and on your behalf to provide the correct porting credentials. They informed us that no new updates had been provided up to that point. Verizon updated the port request based on our phone call, and submitted the request again. Our team promised to provide daily updates from then until the number ported away.
In reviewing our support tickets, I can see our team sent daily updates from August 14-20 (not including Sat/Sun) regarding any status updates, or lack thereof.
On Monday morning, August 20th, NumberBarn called Verizon again at 11:26am to verify the port request had, in deed, been submitted properly. Verizon confirms everything looks good, but we receive a support email (1:44pm) describing this all as a waste of time, because Verizon isn’t getting anywhere with the new PIN. Confused, NumberBarn calls Verizon back and confirms the number has received a hard transfer date for 08/22/2018 and that a Verizon retail-store team member provided erroneous information to you.
On 08/22/2018 NumberBarn performs test calls and determines that Verizon still has not picked up the number, and we kick into high gear again, contacting our carrier, and attempting to push the number through by calling Verizon. Verizon arranges for the number to automatically activate on its own, today, Friday, August 24th@ 1pm EST due to an impact timer being triggered. This is common when two carriers fail to properly communicate. Our team notified you of this yesterday, and we finally celebrated as the number ported out of our system on August 24th.
Again, we strive to meet number needs as quickly as possible. We take full responsibility that the PIN was wrong in the original port request, but we quickly provided the correct PIN, and reached out to Verizon on your behalf to move this port-out request along. We, naturally, request this review to be removed, but understand if you insist on it remaining live. It goes with the territory in doing business, and we know that not every interaction can be as perfect as we intend or plan.
In the interim, we hope we can continue to meet your numbers with the remaining numbers you still manage through NumberBarn. I can see we’ve been managing numbers for you since December 2017, and it seems like we’ve met your number needs up until this time. I hope anybody else reading this review would see that even when the going gets tough, we stick to our promise and fight fo our customers until the matter is resolved. Yes, it took quite a bit longer to port your number, but I’m not sure the timeline warrants the summation that we’re an absolute nightmare.
Please feel free to email us directly in the future when you want to port out any of your other numbers, and I’ll personally handle it from A-Z to make sure we have the correct porting credentials, and it ports as expected.
I was searching online for the best vanity telephone number for our company. I came across numberbarn.com. They had the number that I wanted so I put it in the shopping cart. Once I started going through the fine print for the purchase I realized that this is not a company that we wanted to work with. Even though I removed it from their cart, it is still showing as reserved. So they basically locked me out of using the number that I wanted. I have verified with other providers, and they confirm that it's numberbarn that has it on reserve. I have emailed them on a number of occasions as I can't seem to get one of their representatives on the phone. It is SO frustrating to know that they hi-jacked my number, just like that. Watch out! Do not enter the number that you are interested in on the numberbarn website.
Vardit, thanks again for reaching out here sharing your experience. Yes, when someone searches a number on our website, adds the number to their shopping cart and does not checkout, we do place this number on a reservations table to set it aside for 24 - 48 hours in the event you decide to come back and purchase the number. It is similar to how services like Ticketmaster hold your tickets for a period of time to ensure that they are reserved for you. We are real people that care (not phone number hi jackers) and are here via email. We will respond back to you within 1 hour or less. We also have live chat as well. NumberBarn does not offer phone support so we can pass the savings on to our customers. I do see your email to our team and that we replied to you. I hope that helps!
According to NumberBarn's adv if you park your #, it will not cancel your account with the carrier it is coming from. If you want to cancel service with carrier, you must do it yourself. BIG BOLD LETTERS, it says that.
So I parked my ATT cell # and, I believed, kept my account just without a working number for a few days while I shopped to see what carrier to move it to. Found awesome VZN deal if I switched from ATT to them -buy out my phone ($650), no activation fee... Apparently all summer long the major carriers have been having these 'come-to-us' wars. So I set everything up w/VZN, do a hard credit pull -everything's ready and LOOK, my "account" is NOT any longer with ATT. My "account" is with NumberBarn and so I am not coming over from ATT.
I cannot believe that something as common as these types of deals have not come up with loads of people --no one who parks a number even for a day can take advantage of any of the 'switch' deals. AND ATT actually did cancel the account the moment the number went to NumberBarn. When I emailed NumberBarn about the damage of doing what they say to do --NO WAY TO CALL NB, only email and an occasional catch-as-catch-can online chat person at their websit-- So I email them and they say - just port back to ATT and that will fix it.
So I've spent hours on this already and now I'm supposed to just put it back -another 5 days w/out the port being completed. PLUS, the actual park screwed up my old cell #, the number to which it was transferred for at least 24 hours --no calls could come thru the line to which the parked number was to be forwarded. And they are ONLY available by email and then it takes a day to get a reply -not a very helpful reply at that.
AND FINALLY, no I cannot just port it back to ATT **because** yes, my account did AUTOMATICALLY cancel at the ATT end just like it would do at VZN or any other carrier. And to get my account 'uncancelled', I have to go thru the full credit check/approval like a new account. AND I had a very old, "grand-fathered-in" LOW low priced plan at ATT which I lost forever. So can't get $650 from VZN and will pay $30/mth more to go back to ATT --since I will have to keep the Note 5 phone Im under contract for. THIS HAS BEEN A NIGHTMARE from day one on every conceivable level. And customer service's response is "I do not understand the issue, why didn't you just port to VZN to begin with?"
Seriously?! That amounts to 'well, why did you choose us to begin with'. DUH! I chose them bc of their website claims and I did exactly what I was told. At least a week of carrying 3 phones trying to figure where the number was, where it was being forwarded and a good $1,000 either lost or to be paid out in future and another 5 days without any access to # being ported --if, indeed ATT will port it. Yeah, and *that's* their response. Oh, and they offered to refund my $11. Supposedly they have no clue about the nationwide 'switch-carrier' wars and great deals that everyone who parks their number will lose. It's like a bunch of bright high school techs w/no life experience thought up this great little 'ether-world' niche idea but have no clue how to look at the bigger picture of parking a number. AWFUL
Gain trust and grow your business with customer reviews.
Inexpensive phone number parking, call forwarding and millions of new toll free, local and vanity phone numbers
Hi, it was a pleasure to work with you to get your number ported to your new mobile phone service provider. I'm glad we were able to get this resolved. There are a couple of things I want to highlight from this experience.
First of all, because our numbers are classified as wireline, porting to a wireless carrier can take anywhere from 3-10 days. In your case, from the time we received your porting request, it took about 36 hours for the port to complete.
Second, in the case of port outs there is nothing NumberBarn as the losing carrier can do to expedite the port and there's nothing we can do to "release" the number, regardless of what your new carrier will tell you. The responsibility of expediting a port request falls completely on the gaining carrier when they submit the port. But keep in mind that there may be a significant cost associated with expediting.