Suze M.

I spent 2 hours on the phone with Xfinity Mobile today as they were trying to help me with my new number port out. They made several attempts and kept getting error that said, "The required field for the authorized name is missing…" It makes no sense given that my info matches exactly. Xfinity was kind enough to try to make a three-way phone call to get my port started, but numberbarn doesn't offer phone support. So, I sent an email and a support ticket from their site and no one has replied. I feel like I wasted $$ on a phone number that isn't even working! So frustrating!

I have since heard back from Matt & Jeremy and essentially I am being told, "Are you sure they have your name right?" Huh? Keep in mind, I have only a first/last name. One can't really screw up a name that's as simple as one as basic as a (for example) Susan Miller. There is no urgency to assist me.

It's been a couple days and I just received an email saying they "resolved," my issue. WTF?! My port has still not gone through! I'm still starting at a dead iPhone with no phone number!

I would like a phone number so we can resolve this issue quickly!

This is terrible!