Jim M.

Hi Jim M. We appreciate the review, as it validates real people with real scenarios use our business. Unfortunately, we cannot verify if you're actually Jim M. As nobody with that name has contacted our support department, nor have our customers with the actual name (Jim M.) contacted us recently. Since this review coincided quite coincidentally with an angry string of support tickets, and threats of bad reviews by one particular customer, I'll assume it's "you" but protect your anonymity as you desire.

As a preface to my response, I'd like to say, NumberBarn processed 570 port outs in January alone. We have no problem processing port outs, and we encourage it if it will better meet your number needs. In addition, we list all needed and required porting credentials within the control panel so you can initiate a port request with another carrier without waiting on us. Further more, we've built the system to auto approve port out requests, and not sit on them for three full business days like we are allowed. We believe in speedy and timely support, because we actually believe in meeting number needs, and in no way targeted your one number to hold on to out of the rest.

All that to say, sometimes there are problems along the way, but with enough persistence they are usually overcome. Unfortunately, it's "along-the-way" that we garner the bad rep for "holding" on to numbers when often times it's revealed the new carrier is not submitting correctly. For example, some carriers refuse to acknowledge the warning DUE DATE CANNOT BE MET and simply tell their customers that the number is inactive or does not exist. This is simply untrue, and when the requested due date is backed up a couple of days, magically the port out request receives a confirmed transfer date.

There are other times when new carriers swear they are sending the port request, only to find they've been sending to the wrong carrier, and by default we cannot see the port request. Or come to find out, they were attempting to submit through their wireless portal, because they failed to acknowledge the type of number porting.

We never wish to have frustrated customers, but we also realize we cannot win them all. In the end, we don't get paid until we perform, and we've always refunded monies for ports we cannot complete. Of course, we don't even get paid until a number ports into our system. So, we work for free on the front end, and will refund money on the back end if we truly cannot get it done.

Unfortunately, what tends to happen, is threats of FCC complaints are thrown around, and mud slinging on review sites begin. We understand it's part of the business, because there's an automatic assumption that online businesses are out to get you, but we find it disappointing and below our shared humanity.

Please contact support with your real name so we can continue addressing this matter, unless it really is "you", then please allow 2-3 days for your $21 refund to post to your credit card account, and we'll keep working for free until we can get this done for you.