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1 Review by CC

NumberBarn

NumberBarn

7/17/16

According to NumberBarn's adv if you park your #, it will not cancel your account with the carrier it is coming from. If you want to cancel service with carrier, you must do it yourself. BIG BOLD LETTERS, it says that.

So I parked my ATT cell # and, I believed, kept my account just without a working number for a few days while I shopped to see what carrier to move it to. Found awesome VZN deal if I switched from ATT to them -buy out my phone ($650), no activation fee... Apparently all summer long the major carriers have been having these 'come-to-us' wars. So I set everything up w/VZN, do a hard credit pull -everything's ready and LOOK, my "account" is NOT any longer with ATT. My "account" is with NumberBarn and so I am not coming over from ATT.

I cannot believe that something as common as these types of deals have not come up with loads of people --no one who parks a number even for a day can take advantage of any of the 'switch' deals. AND ATT actually did cancel the account the moment the number went to NumberBarn. When I emailed NumberBarn about the damage of doing what they say to do --NO WAY TO CALL NB, only email and an occasional catch-as-catch-can online chat person at their websit-- So I email them and they say - just port back to ATT and that will fix it.

So I've spent hours on this already and now I'm supposed to just put it back -another 5 days w/out the port being completed. PLUS, the actual park screwed up my old cell #, the number to which it was transferred for at least 24 hours --no calls could come thru the line to which the parked number was to be forwarded. And they are ONLY available by email and then it takes a day to get a reply -not a very helpful reply at that.

AND FINALLY, no I cannot just port it back to ATT **because** yes, my account did AUTOMATICALLY cancel at the ATT end just like it would do at VZN or any other carrier. And to get my account 'uncancelled', I have to go thru the full credit check/approval like a new account. AND I had a very old, "grand-fathered-in" LOW low priced plan at ATT which I lost forever. So can't get $650 from VZN and will pay $30/mth more to go back to ATT --since I will have to keep the Note 5 phone Im under contract for. THIS HAS BEEN A NIGHTMARE from day one on every conceivable level. And customer service's response is "I do not understand the issue, why didn't you just port to VZN to begin with?"

Seriously?!! That amounts to 'well, why did you choose us to begin with'. DUH!! I chose them bc of their website claims and I did exactly what I was told. At least a week of carrying 3 phones trying to figure where the number was, where it was being forwarded and a good $1,000 either lost or to be paid out in future and another 5 days without any access to # being ported --if, indeed ATT will port it. Yeah, and *that's* their response. Oh, and they offered to refund my $11. Supposedly they have no clue about the nationwide 'switch-carrier' wars and great deals that everyone who parks their number will lose. It's like a bunch of bright high school techs w/no life experience thought up this great little 'ether-world' niche idea but have no clue how to look at the bigger picture of parking a number. AWFUL

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