From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy, delivery was kind of chaotic, whole order did not come together one part here then another and one to wrong address (that wasn't on shipping invoice). But overall was satisfied with products, no damaged pieces also customer service was helpful
It was what I needed. Thank you very much for the great service.
I was nervous about purchasing a hearthpad without seeing it in person, but Northline's Customer Service rep was so very helpful that I decided to order and I am glad I did! The hearthpad is beautiful! Thank you Northline!
Easy stress free hassle free experience with my expectations being exceeded.
Everything went great! Try using the tool on a few logs and it went well. I been having trouble with my back and leg, but as soon as I heal up I will be going back to working with that great tool. Thank you Neil B.
Able to find everything I needed and great price and arrived fast.
Im a happy camper ready for the cold weather now. You guys are the best in the business i wont shop anywhere else.
Great selection. Easy to work with.Great selection. Easy to work with.
Almost didn't leave this review. Got to be a lot of questions here.
Pro tip: don't have character limits.
The ordering process was simple. All the parts were available on the ordering site.
Excellent, Excellent packaging! Arrived quickly and items were carefully packaged. Very happy with purchase!
Placing order was easy. Very pleased with product & ease of putting it together.
Order shipped fast, with tracking update continually. Had issue with missing part that was ordered, customer service resolved quickly. Would order again.
The tool set exceeds our expectations in overall quality and craftsmanship
Item was received in a timely manner. It was exactly what we needed. Fit our wood burning stove perfect.
Ok dokey fifty characters are required for this survey. You have no respect for the value of my time to respond to your useless survey. The waste of personnel on tasks such as this unnecessarily raise the price of products offered for sale. Without such useless drivel you could drastically reduce prices so they would not be a burden on customers. Since I am checking a commode for leaks and had so sit idilly by I have occupied my wait by responding to your pointless question so get a life.
They sent purchase via email, then sent tracking numbers via UPS! Tracked progress of order all the way, no surprises! Great company, would recommen to anyone!
Can I return this if need be? My need suddenly changed. Keith
Excellent! Quick ship, great price. Very satisfied. Would shop here again.
I may not have been as thorough as I should have been when researching my needs on the Northline website regarding pellet stove exhaust vent brushes and extension wands. It would be extremely helpful if thread pitch and diameters are included in the product descriptions.
Easy to order and speedy delivery
Previously order 2. One for our son and one for us. This order is for our cabin in Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Albert, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!