From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to order and speedy delivery
Previously order 2. One for our son and one for us. This order is for our cabin in Canada
Everything I expected very good experience what's delivered in the timely manner.
It was easy to order the item I needed, and it arrived quickly.
Good selection of brush I needed. Easy to order good shopping site
The picture of the product I ordered wasnt delivered. I contacted the company and customer service told me they ran out of the black medal flexible pipe and sent me a silver one. I was advised to just spray paint it black. I asked the black flexible pipe to be sent to me and no one responded back after. I wouldnt recommend this company
I've had my eye on a heavy duty Fireplace grate ever since I came across Northline and their products. I finally pulled the trigger and bought a lifetime Fireplace grate and I was not disappointed. It's very heavy duty, exactly the size I needed. I'm very satisfied.
I called Duravent directly, the lady did not know what I was talking about. Called Northline, the lady knew the part number before I finished. That's what I call knowing your product line. Thank you very much.
Easy ordering and free shipping. New support bar first exactly as my old one on my very old log splitter. The bar was packed very well.
It was fine thanks for stove ††****††*******†***†******†
Prices were very competitive and products were delivered in perfect condition.
I had to look at many places for the 5 inch stove pipe that I needed and you guys had what I needed and the price was decent and shipping time was good.
Product arrived damaged
Poorly packaged
---------------------
Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I appreciate the caution that was taken of the fact that the stove was being ordered from me with my home address and that the stove was being delivered to my work address. This flag your operator and there were extra measures taken from your staff to identify that this was a true order, and that the information was correct. The reason it was like this, is that it being delivered as a freight, and I would not have had a way to unload it at home. So, I had it delivered at work, where I could unload it with a fork truck and then transfer it to my pickup truck. I appreciate the value that your company put into seeing that this was all done correctly
We have two flues in our chimney. The two copper caps look great on our stone chimney along with copper flashing. Installation was quick.
Good website with lots of information. I felt fully informed and comfortable shopping here.
I was very pleased to find everything I needed in one place. I was also pleasantly surprised with prices, shipping costs and shipping speed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jay, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!