Overview
NorthlineExpress has a rating of 4.5 stars from 2,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
Instant Feedback
I found it on sale, Northline had a great price
The website was glitchy and would not allow me to choose the options. That led me and the sales rep to think it was a complete unit as shown in the ad photo
I received it in perfect condition, however, it did not have the herringbone backing or the log set.
Marcy at customer service was great! She and I worked out a resolution.
Fast shipping. Product arrived undamaged. "Comparable price" and % discount were completely fabricated. Several other online vendors sell the same table for about the same price.
Easy deal. Great price. Fast shipping and no damages. Already put together 👍. Well made -- Of course American Made 🙂.
Was pretty smooth but it took a couple of times to complete the sale 🙄
Great, easy to navigate. I was accidentally charge tax on a resell item. My bookkeeper got in contact with the company the company quickly remove the tax, and we were able to resell the item as the typical contractors do.
Our "lifetime" original grate made of wrought iron was breaking piece by piece. Our large kitchen fireplace is burning every day in our big farmhouse. I was so disappointed with the quality of the wrought iron one we had purchased only 5 years before. Placed the order for this new one. It was delivered in less than 5 days and we love it.
Thank you
I ordered an 18" extension for my Dura Vent wood stove flue and a Vacu Stack wind cap for the top. My stove was puffing periodically when reloading - regardless with all the various techniques that I tried from looking at the forums etc...I bit the bullet and tried adding extra length to the flue and a wind cap and it now works quite well. I have to make a mistake when reloading my Cat wood stove in order for it to puff smoke into the house. Northline's customer service answered my questions and gave me confidence that I was making the right purchases. I was frustrated that it was the stoves fault and it wasn't. Just needed some extra draw through extra flue length and a better cap on top, designed for wind. It now draws quite well even with the high winds that we get here.
I ordered a vacu stack cap and an 18" dura vent double walled stove pipe to help solve my wood stove puffing issue. They arrived quickly after I ordered online. I had called them to ask for advice and they helped me out with this decision. I installed the pieces easily and this has resolved my issue with puffing out of the stove. Thank you Northline Express!
Product is good so far just sprayed fireplace screen that was peeling, used fireplace so far no peeling seems to fix problem not sure what to expect how long it will last.
I took a photo & measurements of the old wood stove guard I had. I took it to the local Fireplace store in Plymouth. The owner helped me find this guard which is even better than the original one I bought years ago. Quality & price are awesome! Thank you.
Was a bit skeptical ordering online without "touching & feeling", but couldn't find the size i needed anywhere. VERY happy with quality and size as expected!...
I bought the 4 tube one, not realizing the measurement I took was for the back of the fireplace & not the front. It took them forever to deal with my return (I returned it in 3 days) but it still took them over 2 weeks. And, when I ordered the 4 tube, at that time the 6 tube was cheaper! Of course when I then got the 6 tube, it was much more expensive.
I believe this is a new fireplace model for Napoleon. There were significant back order delays. Jennifer from you team kept me updated all along the way.
And the pricing was excellent!
Great quality product. Material and construction are solid. Bought it for an outdoor fireplace. Looks like it will last for many years. Would definitely buy again!
The stove came faster than expected and in perfect condition. It was well packaged in a sturdy wood box. Have not yet ran the stove pipe for the first burn but greatly looking forward to doing so.
I bought these gloves for my husband, he loves them! He can move the logs in the wood stove without worrying about getting burned (he didn't at first) now he's worry free! They're great!
I was looking for a very specific part everywhere I could, and ultimately was referred to your company and found exactly what I was looking for. This is going to absolutely change how I make maple syrup with my outdoor arch and I thank you so much.
I thought something wasn't included in the list of things needed - but it actually was and the installer missed it. Marcy was super nice, and I had to call to apologize. Customer Service was really helpful to deal with the many issues I had with the professional contractor I hired... and I ended up learning a lot! Thank you!
Customer Service is so helpful. And all items ordered were just as they were described. Thank you!
I was happy with the free shipping and lower price than Amazon. Shipping was fast too! Thank you. I needed the item quick for a school fundraising event.
Product damaged by delivery service but all it took was a phone call and a couple of pictures of the damage and a new one was delivered fast!
What you see is what you get. The insert and fireback I purchased looked good on their website, and when I received it. I had an item to return and their customer service took my call quickly and emailed me a prepaid USPS shipping lable in a few minutes. I will shop here again.
Heed their warning about items that have a lead time for delivery.
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- Roscommon, MI, United States
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Business History
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ann, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!