NorthlineExpress

So far so good! Just hope all goes well! Will send excellent 5-star feedback! After i receive the shelter and set it up! Thank you.

Never do business again with this seller, we returned last September and 6 months later no refund, seller is saying that he didn't received the item.thanks a lot…

Not good

Overheated our magicheat during a power outage, and this replacement thermostat worked great to get us up and running again. Thanks!

The crew at Northline was very helpful in figuring out the parts needed for our unique stove installation. Unfortunately each length of chimney pipe was dented from shipping I presume. I had no choice but to use them as is since I couldn't wait for returns.
I was disappointed in paying an extra $310 for expedited shipping, but didn't receive the order when promised. I could have just gotten free shipping and still would have received the order on the same day. Northline express wouldn't refund my money for shipping

No complaints, our order came quickly and in one piece! Box was bit banged up, but that didn't surprise me considering how heavy and what the item was. Very satisfied Thank You!

I needed to replace my existing chimney cap and no local hardware store had the size I needed, so a quick Google search brought up this website. The exact size I needed was in stock and the ordering process was very easy. The chimney cap was shipped quickly and arrived before the expected delivery date. Very good experience overall.

Good help from the customer service person. Verified the cap would work with my stove pipe. Received cap in just a couple days and it does everything thing the information says it will do. Easy to install and absolutely stop the down draft I had.

Customer service was very nice and helpful.

Great customer service. Item was shipped quickly, but did not work out. The return process was easy.

Beautifully made and works well. The leather strap allows for the bellow to hang with our fireplace tool set. A bit more exspensive than the on line cheapies but totally worth the extra $. Shipped and delivered on time.

I can't tell you how nice it was to talk to somebody that knew there products and had answers to our questions. Best experience.

Best experience. Helpful and knowledgeable.

Sturdy build and lots of different options to choose from. There's also a price point for every budget. High quality and beautiful craftsmanship.

We needed to return an extra pipe that we had ordered, nothing wrong with it, just an extra. We had to push for it on the phone, we only got a return slip after we returned it, they charges a restocking fee and it had already cost a lot to ship back. Overall, I think they are trying to make it easier to just keep stuff and not return it. I feel ripped off, because I only got about half of the original cost back when I returned it due to the return costs.

Got the shipment on time, all parts were accounted for, and the end product is so far meeting my expectations. I will say that the assembly experience was harder than I expected and the instructions are sometimes hard to understand, but in the end I got through it after a couple of 4 hr assembly sessions. Probably 8 hrs total in assembly, not including the floor.

Needed a double wall telescopic pipe and adapters to hook up to my new stove. Had trouble finding one piece so I called and was helped immediately. Fast shipping and good prices!

Extremely satisfied with the fireplace accessories. The quality is superior! Much nicer than expected. Also great price and fast delivery!

The ordering experience was fine. Delivery was later than expected. We opened the grate and used it to find out it's not big enough for our fireplace. It's actually smaller than the dimensions in the description on the web site says. When I called to see about exchanging it, I was told it couldn't be because it had been used. I thought it was "satisfaction guaranteed". Guess not. We need one larger and one that is higher than what we got. I'm currently looking around for others.

Sent the installers home. Because I never received the 60 inch pipe. They are charging me extra for another service call. You guys should have told me there was a delay in shipping. Or sub for other lengths. Discount or whatever.

This is exactly what we've been looking for! Well built & made to last a lifetime. Definitely much better material & construction than what you will find at local big box stores.

Site is quick load/react smooth, well layed out and fairly clean. Navigating and shopping was a breeze. Partly my fault for waiting so late before christmas (and maybe i just didn't see it) but i wish there was an option for expedited shipping. A guaranteed 3-day shipment would have done the trick. Standard shipping had it delivered the day after xmas.

It was easy to find what I was looking for... before finding the NorthlineExpress website, I already had the part numbers I was looking for, and just plugging them into the search bar brought them right up. The prices were much better than any of the other sites I visited, (I had actually built a little spreadsheet to compare prices among 4 different vendors), and Northline beat the others hands down. For my entire order, I saved over $200 compared to one other vendor, and it was half the cost of buying from the store that sold me the new stove. I only compared vendors that offered free shipping. The shipping came from 2 different locations, but everything was here in about a week, which, considering the weather conditions and delays nationwide, I thought was very good. I had no need to rush, I'm not going to be able to install right away anyway until the weather clears some, so a week was nothing. Another big plus was the pipe and components all arrived very well packed, with absolutely no shipping damage. The weather here has not allowed me to get the new stove installed yet, but the pipe is a brand name, (Duravent), so I expect no problems with the quality. This company is definitely on my "go to" list for any future purchases.

Very pleased with this order. The product selection speaks for itself. The shipping tells volumes! Did a great job.

This product really works. My sweeps are very pleased with the results. I use it generously and always burn my stove hot.

Wonderful. Even after i ordered some mix matched parts they call me to let me know. Then they helped me with getting the correct parts. Best thing was that they saved me several hundred dollars. Thank you very much. I still havent had a chane to install everything but it all showed up no damage and looks great. Parts fit each other as i have done a dry run

I placed an order on Dec 18th for an extra large fireplace grate that was a Christmas gift. It was lost in shipping unfortunately. I emailed them about it being lost and they mailed a new one the next day. It did arrive the day after Christmas, but that was still excellent service in the short time from when I originally placed the order. The fireplace grate is perfect, very heavy and quality is what was expected.