NorthlineExpress

I found it on sale, Northline had a great price
The website was glitchy and would not allow me to choose the options. That led me and the sales rep to think it was a complete unit as shown in the ad photo
I received it in perfect condition, however, it did not have the herringbone backing or the log set.
Marcy at customer service was great! She and I worked out a resolution.

Product is good so far just sprayed fireplace screen that was peeling, used fireplace so far no peeling seems to fix problem not sure what to expect how long it will last.

Great, easy to navigate. I was accidentally charge tax on a resell item. My bookkeeper got in contact with the company the company quickly remove the tax, and we were able to resell the item as the typical contractors do.

I ordered an 18" extension for my Dura Vent wood stove flue and a Vacu Stack wind cap for the top. My stove was puffing periodically when reloading - regardless with all the various techniques that I tried from looking at the forums etc...I bit the bullet and tried adding extra length to the flue and a wind cap and it now works quite well. I have to make a mistake when reloading my Cat wood stove in order for it to puff smoke into the house. Northline's customer service answered my questions and gave me confidence that I was making the right purchases. I was frustrated that it was the stoves fault and it wasn't. Just needed some extra draw through extra flue length and a better cap on top, designed for wind. It now draws quite well even with the high winds that we get here.

Product damaged by delivery service but all it took was a phone call and a couple of pictures of the damage and a new one was delivered fast!

I took a photo & measurements of the old wood stove guard I had. I took it to the local Fireplace store in Plymouth. The owner helped me find this guard which is even better than the original one I bought years ago. Quality & price are awesome! Thank you.

Was a bit skeptical ordering online without "touching & feeling", but couldn't find the size i needed anywhere. VERY happy with quality and size as expected!...

Easy deal. Great price. Fast shipping and no damages. Already put together 👍. Well made -- Of course American Made 🙂.

I believe this is a new fireplace model for Napoleon. There were significant back order delays. Jennifer from you team kept me updated all along the way.

And the pricing was excellent!

Great quality product. Material and construction are solid. Bought it for an outdoor fireplace. Looks like it will last for many years. Would definitely buy again!

I bought these gloves for my husband, he loves them! He can move the logs in the wood stove without worrying about getting burned (he didn't at first) now he's worry free! They're great!

The stove came faster than expected and in perfect condition. It was well packaged in a sturdy wood box. Have not yet ran the stove pipe for the first burn but greatly looking forward to doing so.

I thought something wasn't included in the list of things needed - but it actually was and the installer missed it. Marcy was super nice, and I had to call to apologize. Customer Service was really helpful to deal with the many issues I had with the professional contractor I hired... and I ended up learning a lot! Thank you!

I was happy with the free shipping and lower price than Amazon. Shipping was fast too! Thank you. I needed the item quick for a school fundraising event.

I needed a custom screen for a very large fireplace opening. This was the most reasonably priced and they could accommodate my specifications. It was perfect and much higher quality than I expected. They called to confirm my measurements. I love it!

As always the delivery was quick and all questions were answered promptly and politely. Truly a pleasure to do business with.

It took a while to get to me but boy when it did it was great. The packing was very professional and the skid it sat on was in great shape. There was absolutely nothing wrong with the product and as soon as I go it, I went to work.