After a small problem with a recent transaction, caused entirely by the bank, the guys at Fettlebox went out of their way, to an extraordinary extent, to ensure I received the parts I urgently needed, and shipped them immediately, with lots of communication and support. In fact, of the thousands of transactions I've done on line, the one with Fettlebox stands out as a model of success for keeping a one off customer satisfied. Good old fashioned help, from a store that cares. Amazing in this humanly disconnected world.
Tip for consumers: One of those specialised spare parts stores that keep old world things alive.
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