From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Website easy to navigate and straightforward ability to make a purchase. Prices appear to be competitive with other providers. Everything went smoothly.
I ordered 2 chimney pipes, which were delivered in good time and protected well from damage. I am extremely pleased with the service.
Had a call to confirm some one would be on site to sign for delivery. My Brother rescheduled a Doctors appointment to be on site while I drove my wife to a Doctors appointment. NO delivery ALL DAY!. After supper 6:30 pm driver showed up, I had to get dressed to accept delivery and sign for same,,, unhappy 👎🏼👎🏼👎🏼
Found what I was looking for. Parts were shipped but no tracking number till I contacted customer service. Then I could track that the items were delivered to a neighbor 8 days prior
It was pretty good, just wish the shipping would have been a little more clear as to when it was all going to arrive. However, the customer care I received with tracking numbers was exceptional. Thanks for your help.
Quick and easy delivery, I'm happy with the purchase and hopefully the recipients will be too.
Your human representatives were very good. Your policy of not automatically back-ordering something out of stock and having me call back again later is not friendly, burdensome to the purchaser. Your email notifications that something was out of stock, "did I want to cancel the order" was not just unfriendly but very confusing until I spoke with a person and found out the same item was available some other warehouse and you COULD send it. I would think that should be automatic if the item ordered is the same from a different location.
Dear Mark, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Order came fast, in good shape, not much more to say, I'll order again in the future
Easy checkout.
Fast delivery and was exactly as described.
The price was better than anything I could find elsewhere and the products arrived quite nicely and without any effort over a week or so timeframe. Perfect!
First order received was damaged in shipment. The second also arrived with bashed in box, but the chimney cap arrived without damage. Neither chimney cap was properly packaged for shipment. The box was too large and the corrugate box was of too light a weight. Someone needs to inspect the packing stage of the shipment (just advice from an old manufacturing guy). Thank you for your follow-up. I am a satisfied customer with a new chimney cap on my house. Thank you!
First time customer. All went well. The review process needs some work. Let people publish what they want to say and not something more. Thank you.
Great experience with company, cap arrived safely, looks great on roof.
I ordered 2 gallons of Chimney RX for my leaking stone chimney. The box arrived wet and when I opened the box I realized the box was wet with sealant. One of the two gallon plastic jugs was crushed and only contained about half a gallon of sealant and the zip-lock bag the jug it was in had not stopped the leakage as a result of the jug being crushed. I went ahead and used the sealant and sprayed my chimney twice. This was enough so I did not issue a complaint. The product arrived on time.
Shipping was a bit slow but I always go for the economical shipping so no big deal. They were very adamant via email to ensure the shipment made it and that is appreciated. I probably should've gotten two because I need to make a 90 degree trun wasn't thinking that is on me. The product was as specified and in perfect condition.
Very Satisfied with the purchase and delivery of the product
Was able to find what I needed and easy to order.
We've had to rebuild an old 6" stove pipe that wasn't installed properly, and install a new 7: stove pipe that NorthlineExpress indeed made easier and expedited.
With Northline Express's help, we should have both wood stoves in our off-grid kitchen, bunkhouse, and barn safely operational for the winter. We've spent about a dozen years with little in the way of back-up heat or warm places considering we were doing well if we kept our canned goods and drinking water from freezing. This winter should feel a lot less like homesteading and winter camping, and a lot more like home.
Ordering was easy, delivery was kind of chaotic, whole order did not come together one part here then another and one to wrong address (that wasn't on shipping invoice). But overall was satisfied with products, no damaged pieces also customer service was helpful
It was what I needed. Thank you very much for the great service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!