NorthAware

I ordered this as a kickstarter in July, expecting delivery in October. Nothing came. Emailed them, replied that my order had gotten lost in the mail, and they would ship me a new order within 10 days. Now, this reply was sketchy because these coats were made for consumers who had already paid. They don't really make extras, from what I understood. 10 days came and went. Still nothing. Now it's the end of October, it's cold. I want a winter coat. Email them again. They apologize again, saying they are shipping within 10 days again. And they offer me 40% off my next order (ha ha). I respond saying that, at this point, I just want my money back and that it feels like a total scam. They never answered me again. Had to go through my credit card company to get a reimbursement. Such a hassel.

This company is fantastically horrible. Not only is their product cheap, but their customer service (which is exceptional before your purchase) is unbelievable horrible afterwards. If you're trying to get your money back then good luck. It takes days to get a response, and they are poorly worded with little to no direction. The provided telephone number doesn't even work. It's been over three weeks since purchasing and I still don't have my money back. These guys are a disgrace to Canada - do not buy a single thing from these guys, nothing about them is remotely professional.

Another level jacket. OMG i love it. I ordered online. Didn't expect it was so nice. It come with gloves, come with scarf, comes right before winter, make me cozy for my freezing Canada winter... The best part is it looks cute on me... great price as well. Not those cheap ones in the mall. More than my expectation. Definitely good buy.

Have emailed the company many times. Today I finally filed a Better Business Bureau complaint. Company has raised millions in successive Kickstarter campaigns and expanded sales in Canada and the UK but still hasn't followed through for original backers. Communications seem evasive. Waiting for refund and if they ever do send, I'll be certain to demand a full refund. This company has done nothing to demonstrate ethical or honest customer service.

I pre-ordered two coats from this company. I changed my mind and decided to just order one due to budget restriction. I emailed their customer service to request for a cancellation and refund. They responded urgently and cancelled my duplicate order. Really impressive customer service! I would buy again hopefully if I'm able to settle my financial situation! Thanks! Your coats look really cool by the way.

Backed this company via Kickstarter. Product was super late (winter was very much over), sent the wrong size, returned with tracking, accepted, return and then... NO REFUND. Many emails, and after a while they stopped responding.

The product was awful to start with, and you can get much better, for cheaper. I would run away from this company.

It took awhile to have my Smart parka delivered. With that said, I knew upon ordering that I was backing a crowd funded company. It was a startup with no experience in large scale order fulfillment. Even though there were a few delays, the coat delivered was an amazing quality that I am extremely happy with. Keep in mind that this is a new company, not a large scale company like Canada Goose and we are all 'investors' so patience on the matter is necessary. I would definitely buy from them again. They have great products and great customer service.

Do not be fooled by the pictures... the ratty faux-fur trim puts the coat in Walmart-on-sale league. Genuinely disappointed.

Originally I gave very bad review as I couldn't receive my jacket quite some time, but ultimately I have received my coat. They had problem with their fulfilment company, and the coats were stuck in custom clearance in Frankfurt quite a long time. Anyways, I think as they had big success and lots of backers in Kickstarter, they were overwhelmed by the incoming contacts. I don't know the current state of NorthAware, but surely it's not scam, and guys are really trying to help the customers, just you need to be patient. Coat itself is really nice quality.

My Smart Parka is all I want from a perfect winter jacket. Its incredibly warm for the challenging winters we have in Canada, and besides that its very stylish, and great quality - I always get compliments when I wear it. I would definitely recommend it to anyone!

The coat is not worth 300 bucks. When the campaign started, it was promising, but the end product is very cheaply manufactured. Their customer experience is awful. They failed to return your money once you returned the coat, so I had to go through my credit card dispute company. I do not know why people are putting fake reviews of 5 stars lol.

I backed the kickstarter camping. I decided to send the coat back for a refund because 1) it was too big and 2) the faux fur around the hood was pitiful. I followed their directions to email, give my email and order number, get a return ticket and then send my jacket back to their facility in Toronto. Once the jacket was delivered my return would be processed. Only it never was. I then got the run around from the whole company. At least 10 different people all said they would look into it' but nothing was ever done and I was never refunded. Worst customer service experience ever.

I think the material is really impressive. The features are exactly what I need. The colors are okay though they should make varieties of colors so people can have lots of choices. I have the original coat and I'm more than happy with it, I just watched their ads yesterday and the new version is even better. Hope they make a brown one! Thanks!

I was approved for an exchange, and as seen with others that have left a review on this company, I never heard from them once the coat was sent back. I filed a complaint with the FTC, and I would encourage anyone else having issues with this company to do likewise.

I have a really good experience with the company. I received my jacket few months ago but it's too small for me. I planned to return it for an exchange but the I totally forgot since I went on a trip overseas. I just got back last week and saw my jacket to be exchanged. I reached out to their customer service to ask if they can still honor my exchange and they did. Though they are moving warehouses right now, I didn't mind since winter is a few months from now. It doesn't hurt to wait I'm just happy that they honored my exchanges and they were really helpful.

This is the second review for this company. I am still waiting for my full refund. I have sent Amanda thorn all documents required by them. No response as usual. We are going on the third year! BBB gives this company an F rating. For as many people they have sold coats to, they have stolen money from the same amount. Their product is expensive for the average person and when someone trust a company and sends them the amount of money they require for a coat, it seems that the company would be able to back their product in an honest way. There is no customer service no matter how far up the chain you have to go. The owners of the company refuse to acknowledge the poor management of the customer service and those who lead it. I am going on three years now trying to get my full refund back for a coat I sent it back. The BBB has filed several complaint reports for this company and they do not even get responses. Maybe a class action suit is now the answer. There are enough of us who have been cheated that if we put our minds together we can put this company out of business or at least pay us our money that is due. If anyone is interested in a class action suit please contact me.

I don't have to say much, you can just read the other reviews along with the comments on kickstarter. The company makes promises and rarely ever deliver.

There are some problems with customer service and the internal structure of the organization. However, after some effort, they refunded my money and gave me the jacket for free. I must admit that the jacket itself is worth the money - Hands down one of best jackets I have ever owned! - Warm, good quality, functional and looks awesome!

So I got my smart parka last month, I really like the color and style but the fitting was not right. I requested an exchange and I didn't have a hard time dealing with their staff! It was smooth and easy. I totally recommend Northaware to my friends. I think their new version got even better.

You can always buy coats out there but I'm telling you, this one is different. I just got mine and it's totally keeping me warm.

I received my coat last year and requested for an exchange on January. I got so busy the last few months and forgot about it. Last week I arrived home from travelling overseas and realized I didn't send my coat back for the exchange. I love the coat but the fitting was not right. I know that it was way beyond their 30 day exchange policy but I still tried to contact their customer service. I was so thrilled they honored my exchange, their warehouse is closed at the moment but i'm willing to wait since the winter is over. Really good service!

I ordered a coat in October, due to ship in December. As of mid-January I still had not seen the coat, with several emails from the company saying the shipment had come in and I could expect my order soon. After several phone calls and emails, the company still hasn't refunded my order. Now, the have the nerve to contest with my credit card saying the merchandise was shipped. Save yourself a lot of trouble and buy your coat locally or from a company you trust.

The Daily positive (fake) reviews coming in for North Aware are clearly covering for something. - maybe look at their kickstarter page for a better idea of how they conduct business.

Hopefully everyone sees this and stays away, the company is poison, scamming and delaying dozens of customers with no refunds in sight.